Landline down

J!ll · Jul 09, 2016, 17:45:31

Have been without landline since 6 pm yesterday. E-mailed mobile numbers asking their 24/7 support to look into it, and received nothing! I have tried another phone into the master socket and that does not work so it's not this end. Had I stayed with BT I could have checked the fault online. Any thoughts as to what this could be?

Simon · Jul 09, 2016, 18:10:18

If it's a BT line fault, from what I recall, they won't look at it until Monday anyway, unless you have Enhanced Care. I expect the out of hours team have logged it, but I'd ring IDNet direct on Monday, Jill. Has there been any building or road works going on near you?

J!ll · Jul 09, 2016, 18:15:06

Thanks. No not got enhanced care, and haven't a clue about any building/road works near us. However

the line to the house is like a bird nest, BT did not want to know as there was no fault, but there is now! Will see what Monday brings

Clive · Jul 09, 2016, 18:47:06

Presumably you have checked the line with a different phone Jill? I always keep a cheap Binatone phone to check the line.

mervl · Jul 10, 2016, 16:02:37

yep if you pay the landline bill to IDNet, it has to be reported to them. The only disadvantage; a few years ago when I still paid the bill to BT, and without enhanced care OR turned up on Sunday morning for a fault I reported on Saturday! It depends area to area though, I guess they wanted some overtime here!

Now they seem, at least here, to have some exchange monitoring that detects most local loop faults before we even report them. But it's the problem with every large organisation, every exchange team isn't the same - practices and resources differ. I surmise we got the monitoring kit here because a few years ago lines were so bad, with it seemed like everyone getting faults. Bit by bit the local loop has got more reliable as they patched it, bit by bit. It'll never be briliant because it's a patchwork repair (and it looks like they impose a local limit on broadband speeds due to the amount of noise/crosstalk), but it's serviceable even, now, reliable (touch wood). Random bad lines must be a nightmare to deal with administratively and, sometimes, technically.

J!ll · Jul 14, 2016, 17:02:40

Quote from: Clive on Jul 09, 2016, 18:47:06
Presumably you have checked the line with a different phone Jill? I always keep a cheap Binatone phone to check the line.

Yes I did, you have not read what I posted lol.

J!ll · Jul 14, 2016, 17:15:31

Things on a go slow at the moment. We were phoned Sunday! by IDNet who ran a check and told us that it was external. I knew this anyway looking at the bird nest of cable outside without a cover on! it's no wonder everything ran slowwww when it rained

It was fixed today, ran a new cable through the wall and even put an up to date face plate in place of the old one. Very lucky as he said he would sign off outside only

Not sure this will post

Simon · Jul 14, 2016, 17:32:38

Not sure what will post?

J!ll · Jul 14, 2016, 17:49:45

Well it did

It will take a week for my speed to stabilise.

Simon · Jul 14, 2016, 18:06:42

J!ll · Jul 21, 2016, 06:27:54

0.17Mb download speed
0.65Mb upload speed

Day five and still having trouble with speed. Will hang on for a few more days to see if it improves.

Gary · Jul 21, 2016, 09:48:47

Quote from: J!ll on Jul 21, 2016, 06:27:54
0.17Mb download speed
0.65Mb upload speed

Day five and still having trouble with speed. Will hang on for a few more days to see if it improves.

Did they change the pair in the cab? If they did that can change your speeds greatly, I went from 63Mbps to 54Mbps and I wont get that speed back.

Ask IDNet to reset your line after ten days if nothing improves. Sadly they cant do that on FTTC.

J!ll · Jul 21, 2016, 10:23:15

No. Yes will be in touch with them, see if they will give it a kick! It's very up and down but was told that would be for 7 days. Horrid waiting for pages to load, unable to watch short videos.

0.18Mb Download speed
0.78Mb upload
109ms ping time

Gary · Jul 21, 2016, 11:11:15

Quote from: J!ll on Jul 21, 2016, 10:23:15
No. Yes will be in touch with them, see if they will give it a kick! It's very up and down but was told that would be for 7 days. Horrid waiting for pages to load, unable to watch short videos.

0.18Mb Download speed
0.78Mb upload
109ms ping time

Those speeds are awful and that ping is really bad too. What do you usually get?

J!ll · Jul 21, 2016, 11:12:47

I can't remember!

Gary · Jul 21, 2016, 11:14:37

Quote from: J!ll on Jul 21, 2016, 11:12:47
I can't remember!

J!ll · Jul 21, 2016, 11:32:13

0.11Mb Download speed
0.56Mb upload
1973ms ping time

Clive · Jul 21, 2016, 18:51:00

That's dial up speed Jill. What a disgrace.

Simon · Jul 21, 2016, 20:50:28

Have you restarted the router, Jill?

J!ll · Jul 22, 2016, 04:03:01

Reboot?

zappaDPJ · Jul 22, 2016, 04:55:13

Power it down, leave it for a few minutes, switch it back on and pray

If it's a full moon I find it sometimes helps to dance anticlockwise around the back garden but you might want to miss out that step

J!ll · Jul 22, 2016, 05:22:54

Yep, without the garden bit

Download 0.17Mb
Upload 0.76Mb
102ms ping time

nowster · Jul 22, 2016, 07:59:58

Quote from: Clive on Jul 21, 2016, 18:51:00
That's dial up speed Jill. What a disgrace.

No, that's still faster than dual channel ISDN (128kbps), which is what I had in 2001...

Clive · Jul 22, 2016, 20:28:27

Halcyon days!

J!ll · Jul 25, 2016, 13:39:32

From IDNet:

QuoteWe have submitted a reset on the circuit for you. This can take between 4 and 72 hours to correct the profile on the line and improve speeds. Please do not reboot your router during this time so that the most accurate profile is set for your line.