IDNet website & E-Mail down?

Arctophile · Jul 13, 2017, 08:00:05

I am unable to connect to www.IDNet.net or recieve e-mail at the moment.

Am I alone?

JohnH · Jul 13, 2017, 08:02:59

No, same here

thetrevone · Jul 13, 2017, 08:04:37

all email accounts and website unreachable for me too.

Have internet access

goldberg · Jul 13, 2017, 08:05:32

Same here, first noticed about 10 minutes ago.

Arctophile · Jul 13, 2017, 08:15:22

All OK now.

I expect that they put another shilling in the meter. $:-\$

Glenn · Jul 13, 2017, 08:17:45

I'm still unable to connect to webmail or the website.

JohnH · Jul 13, 2017, 08:27:38

Webmail logon panel back, but get message saying 'Failed to connect to IMAP server'

thetrevone · Jul 13, 2017, 08:40:01

Email back up and running here

on .co.uk and .com

Simon · Jul 13, 2017, 08:41:01

Can't connect to website or emails here either.

miriam_idnet · Jul 13, 2017, 10:01:04

Hi Guys,

We had a database issue this morning which caused some customers to have difficulty connecting and accessing webmail/our website. Back ups kicked in immediately meaning the majority of customers didn't even notice however for some a reboot of the router or a refresh of the page may have been necessary.

The issue was resolved quickly and all services are available and performing as normal.

If you are experiencing any difficulty after rebooting please do get in touch with the Support Team, we will be happy to help you.

Sincere apologies for any inconvenience caused.

Kind regards,

Miriam
IDNet Support

Technical Ben · Jul 13, 2017, 18:09:30

Thanks for the update. Guess these things always happen 10 mins before or after you get in the office!