PPPoE keeps dropping at irregular intervals... sometimes up to 4-5 times an hour

[gyruss]

Well i thought i had a really solid Fibre Connection (80/20) until some days ago , when all of a sudden my PPPoE keeps dropping and then reconnecting some 4-5 minutes later.

I contacted IDNET support, and i've followed every step they've asked me to do ..

Replaced the router (Netgear Nighthawk R7000 swapped out for Netgear WNR1000)
connected all kit to test socket behind the NTE5 socket
Changed ALL the local cabling for brand new cables (RJ11>RJ11 and the RJ45>RJ45 cables)
Bought a netgear DM100 modem and swapped it in place of the BT Openreach modem that was supplied when i got this connection installed.
Tested my Nighthawk router on my next door neighbours internet connection and it was stable ALL evening on his. with NO issues.  So my nighthawk router is faultless.. and now that i've tried a new modem AND fresh cabling.. my suspicion is that something is not right either AT the box at the side of the road.. or at the exchange.. but its NOT in my house.. least it does not look that way!

and more!

Yet still i'm getting PPPoE drops at intervals so frequent i daren't even attempt a game of Agar.io!

Has anyone got any suggestions at all before i go to the extreme measure of finding a service provider that can give me a solid stable connection again as i'm finding that as far as support goes, i'm being steered away from this going to BT Openreach to get things checked.. and i really feel i've done everything i can so far my side to ensure i've checked my kit.

[Bill]

You're very specific that you're losing PPPoE, I assume you've confirmed that you're not losing sync? I'll admit it doesn't sound like it, I'd expect DLM to kick in if it were.

One thought- when you changed the router and modem (or used your router on your neighbours line), did you also use "new" power supplies? Those little wallplug units can cause problems.

If you did (or the fault persists when you do) then I'm inclined to agree that it sounds like an external fault. Possibly a line card in the DSLAM but whatever, that's BT/Openreach territory and IDNet need to kick them to check it out.

[gyruss]

Bill, i really appreciate you replying.


I can indeed confirm that the sync light on the modem stays ON during the drop of PPPoE on both modems.

As for power supplies, i had a spare psu from another netgear router which was the exact same rating for voltage and amp and yes had tried that also.

No further replies from IDNET since friday @ 11:05am sadly, so i've at this point no idea if they either have any further help for me, or will attempt to progress my support call further.. i'm rather left feeling like i'm holding the baby with no way to stop it crying.

Yesterday had some periods of an hour or two where the PPPoE stayed up without disconnecting and then it went back to regular cycles of disconnections of every 20 mins to half an hour.

I also tried to lower the MTU on the router at one point to see if that would help, alas it did not.

So with all cables replaced, all hardware replaced, and all disconnections persisting both on the master socket and the test socket, the only thing left as far as i can perceive is what lies beyond the test socket in BT territory, and when you know that the openreach box by the road regularly has engineers there, either doing new connections etc, you start to be fearful that they've knocked your connection or worse moved your connection somehow. (yes it seems crazy, but when you've had the internet as bad as this for 3 days with no sign of improvement you suspect in the end.. the extremes)