No internet

mungo · May 02, 2018, 23:24:52

About 10 pm tonight,lost all internet on all our devices,router says I'm connected but devices say not.Was able to get online via VPN so does this mean that the IDNet servers are down? is it unusual to be able to connect via VPN when I can't connect in the normal way?I have rebooted and restarted router and it says all is ok.Starting to get a bit annoyed now. Thanks in advance

Bill · May 02, 2018, 23:31:46

I've been getting DNS errors tonight, if I tell the Mac to use Google's DNS (8.8.8.8) it all works... presumably IDNet are having problems with their DNS servers.

gyruss · May 02, 2018, 23:35:34

I swapped my dns to google dns also and that is how i'm able to type this now. Definitely not a local LAN issue.

Can ping the idnet dns addresses (both), its just not resolving ip's.

I lost internet somewhere around 10pm too.

Bill · May 02, 2018, 23:40:36

Quote from: gyruss on May 02, 2018, 23:35:34
Can ping the idnet dns addresses (both), its just not resolving ip's.

Same here, I can ping anything provided I use an IP address not a domain name

Don't know when it went down, I was watching telly.

gyruss · May 02, 2018, 23:41:47

same, i was watching a skyQ recording of the Blacklist

got back to find the issue.. then went into the diagnostics of it

Gary · May 02, 2018, 23:44:03

Zen are doing a huge amount of maintenance tonight and it started at 10 PM my postcode is listed might be an idea to check yours to see if it is as well https://status.zen.co.uk/broadband/

Bill · May 02, 2018, 23:46:27

Quote from: Gary on May 02, 2018, 23:44:03
Zen are doing a huge amount of meetings tonight and it started at 10 PM my postcode is listed might be an idea to check yours to see if it is as well https://status.zen.co.uk/broadband/

Good thought, but my exchange isn't on the list.

Gary · May 02, 2018, 23:47:44

Very odd I'm using my phone to be on here not sure what's happening Bill.

Gary · May 02, 2018, 23:50:27

Sorry for typos I keep getting kicked off with a server error

Bill · May 02, 2018, 23:55:29

Quote from: Gary on May 02, 2018, 23:47:44
Very odd I'm using my phone to be on here not sure what's happening Bill.

Could be ther servers have gone down, or maybe being hit with a DDOS attack. They've just come second in tbb's "best ISP" list (link) so some idiot may have decided they're a good target

Gary · May 03, 2018, 00:00:03

Can anyone get in contact with them to let them know if they already don't

Bill · May 03, 2018, 00:06:25

Quote from: Gary on May 03, 2018, 00:00:03
Can anyone get in contact with them to let them know if they already don't

Your wish is my command... support are either all asleep or too busy to respond to the phone

edit- their RSS isn't working either!

Gary · May 03, 2018, 00:11:09

Quote from: Bill on May 03, 2018, 00:06:25
Your wish is my command... support are either all asleep or too busy to respond to the phone

edit- their RSS isn't working either!

oh well will give support a quick kick myself but they may be swamped. I'm using my friends connection now most sites are fine but Idnet ones are slow to load. This is on plusnet.

Bill · May 03, 2018, 00:12:46

Yeah. I've noticed that this site is slower than usual too.

Gary · May 03, 2018, 00:14:26

Ahh support hold music is playing away

Gary · May 03, 2018, 00:17:24

Support are aware of DNS issues no timeframe though

Bill · May 03, 2018, 00:19:01

Fair enough, thanks.

Gary · May 03, 2018, 00:24:02

Lost internet now orange light just came on where as it was white up until a few minutes ago

mungo · May 03, 2018, 00:59:10

(logged in via VPN) Wow,didn't expect so many replies this time of night,thanks all,glad it's not just me and hope IDNet will have all sorted later in the morning

zappaDPJ · May 03, 2018, 01:01:04

So... 3 hours and half a bottle of Islay malt later I've finally managed to get back on-line. It took me an hour just to work out that an iPhone will never fall back on any G if it finds a known WiFi connection no matter what state it's in. So yeah, it appears IDNet's DNS servers fell over at around 10.00pm and now I'm off to bed

Glenbuck · May 03, 2018, 02:13:49

I'd to login to the IDNet home page yesterday morning to add some email filters and there was a notice saying that there would be planned maintenance from 22.00 on 2nd May to, I think, 04.00 on 3rd May. They warned it may affect broadband services. I expected to see it also on IDNet Service Announcements section in this forum or even their Network Status page as I wanted to read more about what was being done but there was nothing. I've still no internet connection from them so switched over to 4G.

Tried to login to IDNet Customer Dashboard to copy the notice over to the forum, but not surprisingly, it's not processing the request.

Bill

robinc · May 03, 2018, 05:46:52

Bit worrying - 05:45 and still down - Google DNS fortunately is working

Gary · May 03, 2018, 07:46:39

All back up running my end now seems like the Zen maintenance which was from 10 PM till 6 AM was about right. Or the DNS issue coincided who knows.

Bill · May 03, 2018, 08:04:09

Back to normal here now... certainly a hell of a coincidence if it's not Zen related, but don't see why it should be

Simon · May 03, 2018, 08:06:03

I had the same trouble last night, but after rebooting the router a couple of times, I gave up and went to bed. All seems OK this morning. Shame they couldn't have pre-warned customers if this was planned maintenance.

Gary · May 03, 2018, 08:22:50

Quote from: Bill on May 03, 2018, 08:04:09
Back to normal here now... certainly a hell of a coincidence if it's not Zen related, but don't see why it should be

Maybe because so many area codes were effected it had a knock on effect, also many idnet FTTC users may be using Zen Backhaul on FTTC, I know I am but as to the rest who don't even have FTTC I have no idea. There was a post on the idnets site saying that maintenance last night may effect some connections though.

Bill · May 03, 2018, 08:37:20

Quote from: Gary on May 03, 2018, 08:22:50There was a post on the idnets site saying that maintenance last night may effect some connections though.

I seldom look there... but looking through past RSS have had a couple of status notifications recently, but all they said was:

QuoteNotice of any Planned Engineering Works (PEW) or Major Services Outages (MSO) which may effect you are listed in the Notifications page of the Customer Portal as soon as we receive them.

Maybe I should have taken the hint

Gary · May 03, 2018, 09:01:57

Quote from: Bill on May 03, 2018, 08:37:20
Maybe I should have taken the hint

It was late, Bill.

Ray · May 03, 2018, 09:12:21

It was a Denial of Service attack according to a post on the Idnet Facebook page.

Bill · May 03, 2018, 09:13:09

Quote from: Gary on May 03, 2018, 09:01:57
It was late, Bill.

I just took them as sort of general reminders of the notifications page... I'll remember in future that they carry an implication of:

"There's some PEW on the cards, go and have a look!"

Bill · May 03, 2018, 09:17:26

Quote from: Ray on May 03, 2018, 09:12:21
It was a Denial of Service attack according to a post on the Idnet Facebook page.

I love the typo-

QuoteOur automatic server protection systems were restarting the services which would then respond to queries for a few minuets before failing again.

Is this what's known as dancing around the problem?

Ray · May 03, 2018, 09:19:29

I missed that!!

Gary · May 03, 2018, 09:20:11

Quote from: Ray on May 03, 2018, 09:12:21
It was a Denial of Service attack according to a post on the Idnet Facebook page.

Yep they posted on twitter about it.

'Our DNS resolvers experienced a denial of service attack last night between 2200 to 5:45 when service was restored. Our automatic systems were restarting the services which would then respond to queries for a few minutes before falling again. We are going to migrate one of the services to a different vendor platform today in order to mitigate the effect of such an attack in future. Sincere apologies for the inconvenience caused'

Gary · May 03, 2018, 09:28:29

Quote from: Bill on May 03, 2018, 09:17:26
I love the typo-

Is this what's known as dancing around the problem?

andrue · May 03, 2018, 13:10:55

My router lost IPv6 at around 1am. I assumed it was just more silliness from it though. I have an 18 month old 8800 R2 with slightly out of date firmware and every couple of months it crashes at 3am UTC. I've got a newer model arriving next week because it's crashed three times this month already.

Clive · May 03, 2018, 13:45:03

I had the same problem at 10 pm but it didn't affect my laptop or Kindle Fire HD. My wife's iPad would not connect nor could we get iPlayer on the TV. Not sure how it could affect some devices but not others.

I rebooted the router and deleted the network settings on the iPad but it made no difference. Mrs Clive said it will be fine by morning and I told her not to be so ridiculous.

All the Brownie points I've earned this week have been deleted.

Simon · May 03, 2018, 14:20:20

It's as if someone meant that to happen.

andrue · May 03, 2018, 14:26:12

Having thought about it some more I bet my router lost its connection then picked it up again (I wasn't using the net at that time) and failed to get IPv6 information. It always takes it a stupidly long time to login and sometimes fails to get IPv6 information at all. I'm hoping the new router addresses that issue as well as being more stable.

Clive · May 03, 2018, 15:10:31

Quote from: Simon on May 03, 2018, 14:20:20
It's as if someone meant that to happen.

I knew things were going too well for me.

Bill · May 03, 2018, 15:23:43

On Monday my UPS started beeping to tell me it needed a new battery (ordered), on Tuesday my kettle sprung a leak (fixed) and on on Wednesday the DNS went down (now OK)...

There's a saying that things go wrong in threes, I'm hoping it's true

zappaDPJ · May 03, 2018, 15:44:23

Quote from: Bill on May 03, 2018, 15:23:43
There's a saying that things go wrong in threes, I'm hoping it's true

Ha! It is true. Three weeks ago my kitchen tap sprung a leak. Off I went to Screwfix buying like for like only to find I was left trying to couple a thread to a thread

Two weeks ago the syphon failed on my toilet cistern. How hard can it be to change that? The answer; three attempts and a tube of silicone sealant

This week the dishwasher died. After a long fight with anti-tamper screws I managed to located a fault on the main circuit board only to find no one keeps stock of them any more

andrue · May 03, 2018, 16:59:10

Quote from: Bill on May 03, 2018, 15:23:43
On Monday my UPS started beeping to tell me it needed a new battery (ordered), on Tuesday my kettle sprung a leak (fixed) and on on Wednesday the DNS went down (now OK)...

There's a saying that things go wrong in threes, I'm hoping it's true

Oh today has been a bit of nightmare for me. By 10am I had been forced to reboot my work machine because Windows Explorer was refusing to open any windows and Task Manager was refusing to list any processes. Then I spent an hour dealing with an obscure Visual Studio issue. I'm off to play golf when I've posted that and I hope that at least goes well.

Simon · May 03, 2018, 17:13:43

Quote from: andrue on May 03, 2018, 16:59:10
Oh today has been a bit of nightmare for me. By 10am I had been forced to reboot my work machine because Windows Explorer was refusing to open any windows and Task Manager was refusing to list any processes. Then I spent an hour dealing with an obscure Visual Studio issue. I'm off to play golf when I've posted that and I hope that at least goes well.

We were talking about threes. Doesn't that make fore?

andrue · May 03, 2018, 21:31:26

Quote from: Simon on May 03, 2018, 17:13:43
We were talking about threes. Doesn't that make fore?

Lol!

It wasn't too bad. A few dodgy holes but I think it was lack of concentration. Work has been busy and although it's been great fun I think my brain is getting tired. I'm not good enough at golf that I can play on automatic and that's pretty much what I was doing on a couple of holes.

Gary · May 04, 2018, 09:07:26

Quote from: Simon on May 03, 2018, 17:13:43
We were talking about threes. Doesn't that make fore?

nowster · May 04, 2018, 12:19:48

Another DNS service to try is 1.1.1.1 which has just been launched by content delivery network Cloudflare.

https://1.1.1.1/

Gary · May 04, 2018, 12:47:56

Quote from: nowster on May 04, 2018, 12:19:48
Another DNS service to try is 1.1.1.1 which has just been launched by content delivery network Cloudflare.

https://1.1.1.1/

Its the CDN issue with third party DNS services that bothers me, if you don't have a server close by you can find streaming and downloads to be slower. I would rather use a VPN when needed and for my downloads and streaming I find IDNets DNS to be good and generally the fastest for me. Its always good to have options though.

Glenbuck · May 08, 2018, 02:51:00

Just in case folks have a broadband problem Tuesday night this notice was on my IDNet dashboard when I logged in this evening. Apologies if you've already seen it and I have no idea if it is local to me or national:

2018-05-08 22:00:00: Planned Engineering Work

Engineering work scheduled between 2018-05-08 22:00:00 and 2018-05-08 23:00:00 may affect your broadband service.

Bill

Clive · May 08, 2018, 10:25:23

Many thanks for the heads up!

No internet

mungo

mungo