High ping is some online games

[itsonlyme]

I switched from plusnet today, and my connection seams fine but ive noticed that my ping is hitting upto 100ms in one of my games, i still need to test other games but before the switch most of my online gaming pings were around 20-25ms.

Ive run a tracert to one of the servers id normally connect to.

1    <1 ms    <1 ms    <1 ms  router.asus.com []
  2    18 ms    18 ms    18 ms  telehouse-gw11-10G.idnet.net [212.69.63.36]
  3    18 ms    18 ms    18 ms  telehouse-gw8-10G.idnet.net [212.69.63.138]
  4    29 ms    60 ms    56 ms  redbus-gw7.idnet.net [212.69.63.94]
  5    55 ms    55 ms    55 ms  netnod-ix-ge-b-sth-1500.hetzner.de [194.68.128.71]
  6    73 ms    73 ms    74 ms  core2.ams.hetzner.com [213.239.245.37]
  7    80 ms    80 ms    80 ms  core4.fra.hetzner.com [213.239.252.45]
  8    86 ms    85 ms    84 ms  core21.fsn1.hetzner.com [213.239.245.13]
  9    84 ms    85 ms    85 ms  ex9k2.dc1.fsn1.hetzner.com [213.239.245.90]
10    84 ms    84 ms    84 ms  static.53.144.130.94.clients.your-server.de [94.130.144.53]

Ping statistics for 94.130.144.53:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 84ms, Maximum = 84ms, Average = 84ms

[nowster]

Code Select Expand

  4    29 ms    60 ms    56 ms  redbus-gw7.idnet.net [212.69.63.94]
  5    55 ms    55 ms    55 ms  netnod-ix-ge-b-sth-1500.hetzner.de [194.68.128.71]
  6    73 ms    73 ms    74 ms  core2.ams.hetzner.com [213.239.245.37]
Here's where most of the latency's happening.

I'd suggest that this link's running a little "warm", and it's probably something that's under Hetzner's control. It's routing from Redbus (London) via Sweden and Amsterdam. From work, the route goes London → Frankfurt (not Hetzner) → Hetzner. The same is true with Virgin cable.

I suspect iDNet's direct peering with Hetzner is actually affecting latency due to problems within Hetzner's own network. Routing through Sweden then Amsterdam is definitely an oddity. Perhaps a link is down?

[itsonlyme]

Can anyone from idnet help ? Is there anything i can do ?

Its only happening in this one game.

[itsonlyme]

Ive spoken to the game owner he is looking into the problem and suspects his host may be having routing issues.

[nowster]

I've spoken to the game owner he is looking into the problem and suspects his host may be having routing issues.

Yes, some of the stuff at work is hosted at Hetzner and the routing to them was misbehaving yesterday.

[itsonlyme]

hmm

[jrobertson]

I experienced the same, traffic to my server at Hetzner was going via Netnod in Stockholm. I contacted both Hetzner and IDNet about it last week, and this morning was informed by IDNet that they are now peering with Hetzner at AMS-IX (Amsterdam).

My new route is below, I expect you'll see similar improvement. For me, this means 49ms instead of 100ms

Code Select Expand


  2    30 ms    29 ms    29 ms  telehouse-gw11-10G.idnet.net [212.69.63.36]
  3    30 ms    42 ms    36 ms  telehouse-gw8-10G.idnet.net [212.69.63.138]
  4    30 ms    29 ms    29 ms  redbus-gw7.idnet.net [212.69.63.94]
  5    37 ms    36 ms    37 ms  amsix-gw.hetzner.de [80.249.209.55]
  6    47 ms    44 ms    44 ms  core4.fra.hetzner.com [213.239.252.45]
  7    51 ms    49 ms    49 ms  core21.fsn1.hetzner.com [213.239.245.13]
  8    49 ms    49 ms    49 ms  ex9k2.dc6.fsn1.hetzner.com [213.239.229.82]


[nowster]

Every 186 miles is another millisecond. That's the speed limit.

[itsonlyme]

1    <1 ms    <1 ms    <1 ms  router.asus.com
  2    19 ms    19 ms    19 ms  telehouse-gw10-10G.idnet.net [212.69.63.54]
  3    19 ms    19 ms    19 ms  telehouse-gw7-10G.idnet.net [212.69.63.126]
  4   113 ms    19 ms    19 ms  redbus-gw7.idnet.net [212.69.63.94]
  5    27 ms    27 ms    26 ms  amsix-gw.hetzner.de [80.249.209.55]
  6    34 ms    34 ms    34 ms  core4.fra.hetzner.com [213.239.252.45]
  7    88 ms    38 ms    38 ms  core21.fsn1.hetzner.com [213.239.245.13]
  8    57 ms    38 ms    38 ms  ex9k2.dc1.fsn1.hetzner.com [213.239.245.90]
  9   155 ms    63 ms    39 ms  static.53.144.130.94.clients.your-server.de [94.130.144.53]

Mines still pretty poor

[nowster]

39ms isn't bad!

[Technical Ben]

I get 32ms (Not on IDNet any more though). So seems about average. I get average 24ms in (other) games. Might be around 32ms in EU servers, but not checked locations. I get 8ms when hosted in Peterborough 

You've got a longer/slower hop into IDNet than I have into my provider, but your hop into Hetzer is sooner and quicker than mine (adds 19ms+ for me just to leave my ISP and get on their, I assume, ring/routing then onto hetzner). So you lose 10ms getting to idnet, but go a LOT quicker to hetzner.

Without seeing your old tracerroute I'd have no idea what changed though.

[Gary]

I use a XR500 Netgear router running DumaOS (I beta tested it so I get to keep it)  I can use a Geo Filter to set how far a radius I want to connect to other of gamers for better FPS games. Anyone out of that Geo Filter cannot enter the game, unless I allow them (Say a friend from far away who may lag like hell) My Geo Filter is set to Europe at a maximum distance of 1950 miles only in Destiny 2, with other players I get about 32ms in Germany, I can also ban servers that are slow, but then it can take longer to get into a lobby. I also have QoS on which has hardware acceleration so no slow downs and a thing called Antibufferbloat.

You can set the up and download percentage for your line say 70%, and with each devices in QoS you can also adjust the download and upload percentage you want. The Antibufferbloat setting when on slows your throughput by the % you set in the Antibufferbloat setting but this helps eliminate lag and low pings with all the settings I was talking about (and there are more too but far to many to talk about here) when gaming and prioritises PC games or console game traffic. I have mine set to 'When high priority traffic is selected' so I don't need it all the time because my line is pretty good, so it kicks in when I game and gives my line full speed to watch 4K Netflix or download OS updates or game patches etc when I'm not.

Even will all that set up I would say 39ms to is fine that is not bad at all!

Here is a video from about the router at release, the blokes voice I find annoying but its worth watching if you are interested as a gamer, or want a very granular QoS. More features have been added since and bugs squashed, with the enevitable new ones popping up, but Netduma who make DumaOS are quick to squash the bugs. https://www.youtube.com/watch?v=KQiwtXoNqsA