Idnet's email server

zappaDPJ · May 24, 2020, 18:29:56

Has anyone received any email since 7.00pm last night? I haven't and I know I should have had between 50 and 100 messages since then.

This coincided with an update to my Office/Outlook package and I thought it was a problem there but I've checked via webmail and confirmed nothing is being received.

Simon · May 24, 2020, 18:32:47

I've just deleted the latest batch of bloody new member (spammer) notifications, so yes, I'm definitely receiving them.

Just a thought but could Outlook have downloaded them and cunningly hidden them somewhere unexpected?

zappaDPJ · May 24, 2020, 18:43:20

So it's just me. If it's an issue with Outlook it's downloaded them to somewhere I can't find and removed them from the server. I've parked it and started looking just on my iPhone. I'll need to phone support in the morning I guess.

zappaDPJ · May 24, 2020, 18:56:03

I've established that I can send and the recipient receives but I still cannot receive. It has to be an issue with IDNet.

zappaDPJ · May 24, 2020, 21:41:29

I think I've solved this and at the moment I'm rather unhappy and more than a little concerned.

It appears the server is set to keep downloaded mail for 14 days. I don't recall setting this up so I'm assuming it's the default and seems reasonable. 14 days currently equates to 756 emails sitting on the server.

When I attempted to manually delete a single email via webmail I got a drive space error which I eventually manage to work around. Test email that I sent earlier then started to trickle though along with some spam. This suggests to me some kind of limit was reached for which I received no warning.

The worry is I appear at this point in time to have lost a day's email, including some extreamly important encrypted legal documents. Assuming I did reach a limit, does anyone know what happens to subsequently sent email?

Simon · May 24, 2020, 23:33:10

Where are you seeing the 14 day limit? I've looked in my IDNet account and on the Webmail and I can't see any setting for that. The only restrictions I can see are for old accounts which haven't been logged in to for ages. As far as I can see, the normal mailbox limit is 100Mb.

zappaDPJ · May 25, 2020, 00:51:41

From the dates on the oldest and newest emails stored on the server. They are always 14 days apart.

Since manually deleting some stuff everything is back to normal except I have lost 24 hours worth of mail, some of which will have consequences. I've also just realised tomorrow is a bank holiday which just adds a rotten cherry on the whole rancid cake.

nowster · May 25, 2020, 11:30:16

Have you tried using an alternate method for looking at your mailbox? It might be your email program that has gone doolally somehow.

zappaDPJ · May 25, 2020, 18:02:46

I have, via Webmail and my iPhone.

I'm sure I've lost a day's email. Unless there was a server side glitch, I think I must have hit a limit. The most recent email on the server which I deleted and apparently solved the problem contained three high-res images of a guitar completely trashed by DPD

nowster · May 25, 2020, 19:00:15

If you're lucky, IDNet's servers will have responded with a "temporary" 4xx series SMTP error rather than a "permanent" 5xx series error, and some of the emails may be queued up on the sending servers and may start trickling through over the next day or so.

eg.

Code Select

452 4.2.2 The email account that you tried to reach is over quota.

zappaDPJ · May 25, 2020, 20:11:15

Thanks, that would certainly make my life easier. I might give support a ring tomorrow just to confirm that I did hit a limit.

zappaDPJ · May 28, 2020, 11:26:19

A quick update... I never did receive any of the mail that must have bounced and as far as I know none of the senders received notification to that effect. I'm fairly sure it was self inflicted, a lesson learned and I'm still dealing with the fall out.

Oh and DPD have just picked up the £2,000 guitar they trashed in transit. In memory of a lost classic, here's the actual guitar prior to its sad demise. Rest in Pieces

Simon · May 28, 2020, 13:55:49

Nice. How did they manage to damage it? Can you get a replacement?

zappaDPJ · May 28, 2020, 14:35:41

The guitar was quite rare so I had it shipped in a very expensive flight-case. The packaging and case were largely undamaged which suggests someone took it out of the case while it was in transit via DPD. Unfortunately while I can and will get another guitar that'll do the same job, the original was a limited edition, highly sort after model that is not replaceable. I'll also have to wait a while because they are all hand built in Germany.