Seting up IDNet email accounts

[john7]

You must excuse my spelling etc as I am dyslexic. We are moving to IDNet next week and now have access to setting up e-mails. but I am not too sure what to do, I have setup, though I am unclear how an e-mail account for my log on address. Should I have done that or should that be deleted?
I had though you could set up a basic part of the address than add users in from of that. So that XXXXXX@innet  could be johnXXXXX@idnet. But I don't see how you can do that. Do I have to set it up as john@idnet (unlikely I know) or?

[Simon]

Basically, each email account is xxxxxx@idnet.com and you set up each one individually.  You can either then use https://webmail.idnet.com/ to access your emails, or an email client such as Outlook or Thunderbird

[john7]

Thanks, is there anyway of importing e-mail contaxts into the webmail?

[zappaDPJ]

Click the 'Contacts' tab on the right and then 'Import' on the left. The two supported formats are CSV and vCard.

[john7]

Thanks done that now but further problem. I am using W10 with Outlook 2010. As far as I can find out TLS 1.2 is enabled but I can get outlook to send a test e-mail but its failing to get "Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)."

I have tried just about every port, Authentication and enabled and disabled any and everything in the Outlook new account but no good. I thought it would be sending via existing ISP that would be the problem not  loging on to Incoming Mail.

[Simon]

Does this help?

https://www.idnet.com/support/guides/email/settings.php

Or this?

https://www.idnet.com//support/guides/email/outlook.php

[john7]

Retried am able to send test but still "Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP)."

The Outlook one is for a latter verion than 2010 and misses out the "More Settings" you have to use in 2010 but I did just try the basic inputs but it needed the ports and other settings to get the test send to work.

[Ray]

John what are you using as  your incoming email server? my Idnet email account is using securemail.idnet.com for incoming mail.

[john7]

I have no idea whats been going wrong, support said the wrong password was recoreded on there server. I used the webmail password from lastpass (webmail has been working) and its now working in Outlook. What totally confuses me is I pasted this password onto my word doc that had all the setup information and it was the same password as I had there. As I copied and pasted the password from the dashhboard into the webmail to set it up as well as into Outlook I nam lost as to whets been going one but whatever its now working in Outlook!

Many thanks for your help.

[Simon]

Copying and pasting passwords sometimes produces odd spaces where there are not supposed to be spaces.  Glad you've got it sorted now though.