Plusnet are throwing away email!

Rik · Aug 23, 2007, 14:31:01

El Reg reports that Plusnet have started losing email again.

This problem was triggered by the company installing anti-spam software. "The Sheffield firm said it had blackholed about 10 per cent of the backlog of mail which built up yesterday daytime while its engineers worked on the appliance. The same proportion of legitimate mail between 5pm and 11pm were also wrongly earmarked and binned."

Great to know they have such effective procedures in place for testing and installing new software.

Lance · Aug 23, 2007, 14:43:53

They are welcome to come and blackhole some of my work inbox, the emails have been coming in quicker than I can read them recently

Rik · Aug 23, 2007, 14:45:46

I'll get Kheldar's postman to pop round.

Simon · Aug 23, 2007, 15:00:16

They were one of my prospective ISPs, but I've heard they have gone downhill recently.

Rik · Aug 23, 2007, 15:04:15

I'm not sure recently is quite the word I'd have used...

Simon · Aug 23, 2007, 15:10:20

Oh, I used them on dial up for a while, and they were quite good. They also do some good deals for very low users, and I know a couple of people on their £9.99 package that are perfectly happy. I think the main thing people complain about is peak time sluggishness.

Rik · Aug 23, 2007, 15:13:19

You should have been in here last autumn, people were complaining about most aspects of the operation then.

cavillas · Aug 23, 2007, 15:13:30

It's their latest backup strategy, allowing them to save disk space.

Rik · Aug 23, 2007, 15:18:25

Probably true, Alf, though they won't admit to it.

cavillas · Aug 23, 2007, 16:41:55

OR their servers are showing signs of dementia.

Rik · Aug 23, 2007, 16:43:53

Send them some Ginseng.

cavillas · Aug 23, 2007, 16:48:53

I've heard Asian servers are even more unreliable.

Rik · Aug 23, 2007, 16:50:55

My local Chinese serves a very good sweet and sour!

Inactive · Aug 23, 2007, 17:33:43

Plusnet.. =

Ann · Sep 19, 2007, 11:39:08

Plusnet were good until they got to the top of the tables, then everyone joined up and they couldn't cope.. it happens all the time.. I'd hate to be with an ISP that was so good it got to the top of the table... oops..

Simon · Sep 19, 2007, 11:43:21

What, they are dumping the email service altogether? Can you point me towards somewhere to verify that please, Ann, as I know at least two people who use PlusNet, and they could be potential new customers!