Tiscali deal complete

Noreen · Sep 15, 2007, 09:56:03

Dated yesterday................

Pipex Communications plc, a major provider of telecommunications and internet solutions including broadband, voice, web hosting and network services, today announces that further to its announcement on 13 July, it has completed the sale of its consumer Broadband and Voice division to Tiscali UK Limited for a total consideration of £210 million, on a debt-free basis, before adjustments.

Freedom2Surf is now part of Tiscali, and therefore freedom2surf and it's customers have no further connection with PIPEX Communications plc from this day forward.

Rik · Sep 15, 2007, 10:04:12

A bad day for a lot of unsuspecting customers, Noreen.

Gary · Sep 15, 2007, 10:25:00

Found out that Orange use Tiscali to install their LLU's, that's double trouble in my book

Rik · Sep 15, 2007, 10:29:49

'Nuff said?

Gary · Sep 15, 2007, 10:44:54

Quote from: Rik on Sep 15, 2007, 10:29:49

'Nuff said?

Without a shadow of a doubt

Noreen · Sep 15, 2007, 10:47:35

Quote from: Rik on Sep 15, 2007, 10:04:12
A bad day for a lot of unsuspecting customers, Noreen.

I'm feeling very smug though, probably several of IDNet's new members are too.

Rik · Sep 15, 2007, 10:49:20

Rightly so, Noreen.

Simon · Sep 15, 2007, 11:20:31

5 days to go...

Rik · Sep 15, 2007, 11:23:57

And today is Battle of Britain day.

Gary · Sep 15, 2007, 11:27:54

Quote from: Rik on Sep 15, 2007, 11:23:57
And today is Battle of Britain day.

I didn't know that! So whens battle of ISP day?

Gary · Sep 15, 2007, 11:30:19

Quote from: Si6776 on Sep 15, 2007, 11:20:31
5 days to go...

Is that 5 days to go before you join IDNet Simon?

Rik · Sep 15, 2007, 11:34:59

Quote from: Killhippie on Sep 15, 2007, 11:27:54
I didn't know that! So whens battle of ISP day?

March 10.

Simon · Sep 15, 2007, 11:35:17

Quote from: Killhippie on Sep 15, 2007, 11:30:19
Is that 5 days to go before you join IDNet Simon?

Yup.

Gary · Sep 15, 2007, 11:48:28

Quote from: Si6776 on Sep 15, 2007, 11:35:17
Yup.

You won't regret it, best thing I have done in years and i'm not blowing IDNets trumpet for the sake of it.
When I was with Orange they put me onto Adsl max and i had a 4.5mb line that would not stay stable after 6pm in fact it kept cutting out every 5 mins or so, in the end I ended up with a line almost as slow as my typing, Orange said they would do a line test....that never happened they said they would do one again after 48 hours, I called back and they said case closed as it had been over 24 hours since I had called! Then they said they could not do a line test as I was not using a live box (untrue) also I was once told it was bad as I was on dial up

I was turning very grey by this time, I had to call BT out and they were shocked and had no idea why my line was so unstable, I recouped the £120 call out fee after 6 months fighting and had my line put back to a fixed 2mb line. Now with IDnet my emails arrive (freeserve/Orange/wanadoo emails are blacklisted by many ISP's) , my line has a profile of 4000 and all was pretty much stable from start in my ten day training period. It really is such a massive breath of fresh air Simon you made a great choice. Above all no call centres and helpful advice, god that's a blessing.

Simon · Sep 15, 2007, 12:33:44

Well, I have to admit, I am looking forward to the migration, and if it's as good as people here say it is, then I will be more than happy. I would have been even happier if there was some webspace included.

Lance · Sep 15, 2007, 12:40:46

Quote from: Si6776 on Sep 15, 2007, 12:33:44
I would have been even happier if there was some webspace included.

I know that this has been thought about before, and most likely will be again in the future.

Simon · Sep 15, 2007, 12:46:29

Yes, if we keep mentioning it, it might not get forgotten about.

Rik · Sep 15, 2007, 12:47:31

It won't.

Simon · Sep 15, 2007, 12:57:39

What won't?

Rik · Sep 15, 2007, 13:13:52

It!

Gary · Sep 15, 2007, 18:57:48

Quote from: Rik on Sep 15, 2007, 11:34:59
March 10.

I'm on the right side then 8)

Gary · Sep 15, 2007, 19:05:04

Quote from: Rik on Sep 15, 2007, 13:13:52
It!

To be honest as long as "it" does not distract from a good service "it" will be acceptable

what alway worries me is the more an ISP diversifies with tempting morsels for customers the more it seems to head downhill as it spreads itself thinner than Victoria Beckham on a sun lounger, then you end up with voip, webspace all frills more spills, if I wanted webspace I would go get a domain, I guess for me I prefer an ISP to offer internet connection with reliability and not much else, then I'll shop for add ons elsewhere. After a few nightmares with other ISP's I worry about the all you can eat offers.

ReptiLizard · Sep 15, 2007, 20:02:27

I agree with Killhippie entirely. I am really looking forward to my migration from....PIPEX/TISCALI and I would hate for my new home to start down the same route, eventually selling out to the above. Web space is kind of useful, although I have only ever used it to host photos. If we have static IP addresses does that mean we could point things such as Forum avatars/signatures to our own computers?

Lance · Sep 15, 2007, 20:53:04

I think that if IDNet were to introduce webspace, it would be done so with the same high quality provision of service as the rest of the services they provide.

It could be that the reason they haven't introduced it yet is for the very reason above of not wanting to bring it in and then finding that they haven't got the ability (whether that be hardware, expertise etc) to do so.

Because we have static IP's it is quite possible to have a server for hosting avatars. It wouldn't be a good idea to host anything on a machine which isn't on 24/7 as, obviously, if you turn the machine off the outside world loses the ability to see your avatar etc.

Gary · Sep 16, 2007, 07:23:35

Quote from: Lance on Sep 15, 2007, 20:53:04
I think that if IDNet were to introduce webspace, it would be done so with the same high quality provision of service as the rest of the services they provide.

It could be that the reason they haven't introduced it yet is for the very reason above of not wanting to bring it in and then finding that they haven't got the ability (whether that be hardware, expertise etc) to do so.

Because we have static IP's it is quite possible to have a server for hosting avatars. It wouldn't be a good idea to host anything on a machine which isn't on 24/7 as, obviously, if you turn the machine off the outside world loses the ability to see your avatar etc.

I'm sure they will Lance, its just an inherent fear after past experiences, and also with current market trends to try and offer every home service possible, I look forward to the constant QOS shown by IDNet.

Rik · Sep 16, 2007, 11:05:32

I believe that IDNet are very aware that their customer base is with them (a) because they deliver high quality service and support and (b) as long as they continue to do it. I can't see them taking any risks to damage the relationship which we have with them.

If they do introduce webspace, I am sure it would be provided with the same high service levels that we are used to (but I suspect that support will be limited to problems, not guidance on how to use it, eg HTML code). Earlier this year, we saw the bandwidth allowance for Home Lite increased from 2GB to 5GB at no extra cost to users. Clearly, the company felt that this would be both attractive to customers and sustainable for them. I am sure any additional facilities would be judged in the same way.

Gary · Sep 16, 2007, 11:52:25

I agree IDNet do seem to be very aware of their user base unlike many other companies Rik, Oh and Morning

, I guess I come from the school of separates, like HiFi systems, you get the best buying separates components and building up what you want rather than the all in one systems, and my attitude to the Internet is the same, so many companies have gone into supplying tv, phone, mobile, Voip, webspace, toast in the morning, well maybe not the toast

that they cannot cope with the sudden increase in customer support for all these add ons, and then if one part fails you lose the lot in one go, at least if your amp dies you can replace it without replacing the whole system, so I think ISP's should do what they do best provide good quality broadband with no frills. I am sure IDNet won't over stretch themselves, their service is spot on and that is the whole point, great hassle free Internet, but I do believe in never putting all your eggs in one basket so to speak.

Rik · Sep 16, 2007, 11:55:36

It's why I have email hosted at 1&1, Gary. Though when they had problems at the beginning of the year, the IDNet servers took over for me.

Some redundancy in email is essential to me.

Gary · Sep 16, 2007, 12:04:48

Quote from: Rik on Sep 16, 2007, 11:55:36
It's why I have email hosted at 1&1, Gary. Though when they had problems at the beginning of the year, the IDNet servers took over for me. Some redundancy in email is essential to me.

I can understand that Rik, its the best way to go, Solely relying on one provider for anything is bad news, look at the fiasco with talk talk and Orange who were overwhelmed and did not connect people for months, and Virgin, if you lose your net you lose your tv if you subscribe to the all in one packages ok you have freeview but you would be pretty dissapointed. The industry said it would be bad news to do these very things like free broadband etc and it has proven to be correct, which has been great for companies like IDNet by showing that doing things the right way with relative simplicity just works.

Rik · Sep 16, 2007, 12:10:30

Simple is good. Though whether that applies to me, others will have to judge.

Gary · Sep 16, 2007, 12:46:51

Quote from: Rik on Sep 16, 2007, 12:10:30
Simple is good. Though whether that applies to me, others will have to judge.

Shall we have a vote?

you are far from that in my book Rik, but my book does have big letters for reading

Rik · Sep 16, 2007, 12:50:25

I have large letters because I like to study the shapes.

Gary · Sep 16, 2007, 13:09:03

Same here *cough* my favourite is the Q

Rik · Sep 16, 2007, 13:56:39

I judge alphabets on the lower case a, e, i, s, t and the ampersand. Though Js can influence me too.

ec8010 · Oct 06, 2007, 19:43:10

I swapped over from Nilly a few months back.
I wouldn't want to be a Tiscali customer if they paid me.

Lance · Oct 06, 2007, 19:45:15

Have a karma for making your first post on the forum!

ec8010 · Oct 07, 2007, 12:15:39

Thankyou!

Noreen · Oct 30, 2007, 18:29:47

More about Tiscali's takeover. http://www.theregister.co.uk/2007/10/30/tiscali_pipex_redundancies/

Rik · Oct 30, 2007, 18:34:24

Why am I not surprised.

I feel sorry for the staff and customers.

Lance · Oct 30, 2007, 20:47:20

I'm not surprised either. It's the usual story, with more customers and the same number of (after the redundancies) support staff. Oh well, the customers may see the light one day!

Simon · Oct 30, 2007, 22:00:36

Oh, the joys of being free!!

Rik · Oct 30, 2007, 23:52:13

Now you know you were right to move, Simon.

Simon · Oct 31, 2007, 00:11:08

Abso-bloody-lutely!!

cavillas · Oct 31, 2007, 10:14:16

Our Cs and Support are in England, what can be better than that and no scripts.

Rik · Oct 31, 2007, 10:19:53

Rarely having to phone them anyway??

Inactive · Oct 31, 2007, 10:24:26

Quote from: Rik on Oct 31, 2007, 10:19:53
Rarely having to phone them anyway??

Never phoned them once in nearly 12 months, never had the need.

Lance · Oct 31, 2007, 18:13:35

I phoned them up today to sort something out (direct debit) and the phone was answered in four rings. As Simon was on the other line, the person who I spoke said he would get him to phone back. Sure enough, 5 mins later Simon rang back.

Now how often do CS for any company actually phone back if they say they will. Not many I can tell you!

It was good actually speaking to Simon for the first time too!

Rik · Oct 31, 2007, 18:17:40

He's a very nice man, so's Tim.

cavillas · Oct 31, 2007, 19:02:54

And so's Miriam.

Rik · Oct 31, 2007, 23:56:10

Er, not quite Alf.

Malc · Nov 01, 2007, 20:33:43

Quote from: cavillas on Oct 31, 2007, 19:02:54
And so's Miriam.

Don't tell her that though

jupiter · Nov 03, 2007, 08:49:00

Quote from: cavillas on Oct 31, 2007, 10:14:16
Our Cs and Support are in England, what can be better than that and no scripts.

It is a good policy IMO when selecting services to make a point of asking where the support and call centres are. Not only is it a good way of deciding who to go with, but it may also help it to sink in to companies that prospective customers can be attracted that way.

Did it with car insurance and a Leeds accent told me "oh yes chuck, we're in Leeds and Manchester".
(Mental picture of the accent training school in Madras)

Rik · Nov 03, 2007, 11:02:57

Quote from: jupiter on Nov 03, 2007, 08:49:00

(Mental picture of the accent training school in Madras)

I agree with you, Jupiter, I do let companies know that I'll only deal with them if they use UK call centres, and I left Lloyds TSB when they decided to go to India. If enough of us make our feelings known, maybe they will take note. Now about the manufacturing industry...

Noreen · Nov 15, 2007, 10:04:42

Freedom2Surf customers are now discovering that when their routers reboot they get Tiscali DNS servers, there having been no announcement of this change. Most believed that no changes would be made to f2s until well into 2008.

Rik · Nov 15, 2007, 10:09:30

I noticed that Nildram were busy trying to assert their independence, Noreen. I suspect they've seen migration rise since the deal was done. It will be interesting to see if people begin to find their lines mysteriously moving away from BT...

Lance · Nov 15, 2007, 10:19:54

It sad to see that F2S, which was once a great ISP, has fallen so badly. They were my first BB supplier

Noreen · Nov 15, 2007, 15:14:26

Quote from: Lance on Nov 15, 2007, 10:19:54
It sad to see that F2S, which was once a great ISP, has fallen so badly. They were my first BB supplier

Me too. When I first joined them (before Pipex) they were great, I was amazed a few hours after my new BB connection went live, to receive a phone call from f2s Support to check that everything was OK and that I was happy with it. Those days are long gone however I'm happy to have now found IDNet.

MoHux · Nov 15, 2007, 23:23:39

Quote from: Noreen on Nov 15, 2007, 15:14:26
Me too. When I first joined them (before Pipex) they were great, I was amazed a few hours after my new BB connection went live, to receive a phone call from f2s Support to check that everything was OK and that I was happy with it. Those days are long gone however I'm happy to have now found IDNet.

And me! ........ IIRC the main, very helpfull, CS lad was called Simon .............

No it couldn't be ....... could it??

Lance · Nov 16, 2007, 08:52:04

Quote from: MoHux on Nov 15, 2007, 23:23:39
And me! ........ IIRC the main, very helpfull, CS lad was called Simon .............

No it couldn't be ....... could it??

Wouldn't that be a turn-up for the books!