Incomplete web pages

GA · Sep 21, 2007, 15:24:19

Hi all, using both IE and Firefox, web pages are not downloading completely and the download indicator {?} runs continuously[running now]. I use Comodo firewall but still same result on or off . Seems to happen with https pages although very slow in general to load pages .Connected at 4.1mbs .Any ideas ?

Regards , GA

Rik · Sep 21, 2007, 15:26:03

Is this all sites? If not, can you post a link and I'll try. it.

GA · Sep 21, 2007, 15:36:42

Hi Rik , Happening on Argos when I try to go to 'trolley' ; Selftrade when I try to log on to my account ;banks same .I need the internet to be working for me and I may have to change isp if I can't get this fixed , although it may be a problem with my set up . However still cannot read my webmail completely on idnet{see previous message]

regards GA

Rik · Sep 21, 2007, 15:38:18

Sounds like this only affects secure pages, ie https servers? Would that be right?

Rik · Sep 21, 2007, 15:56:50

I've had a word with support, they will be contacting you about the problem. It sounds like settings on your browsers or security software. Are you running Vista? This is known to do exactly what you are describing.

They will also talk you through your email issue.

RobMc · Sep 21, 2007, 16:42:58

Quote from: Rik on Sep 21, 2007, 15:56:50
Are you running Vista? This is known to do exactly what you are describing.

I've never seen that happen on any vista systems I've seen.

Rob.

Rik · Sep 21, 2007, 16:47:02

That's what I was told when I called support, Rob...

RobMc · Sep 21, 2007, 16:58:37

As far as I know, the only issue with Vista and broadband, is with the incompatible USB Modems. I'm a bit surprised that this was mentioned as a possible cause as it sounds like a generic "let's blame vista" answer. Ho hum...

Rob.

Rik · Sep 21, 2007, 17:00:46

I believe it was something to do with a firewall setting Rob. As I don't run Vista, and don't have GA's problem, I can't verify that, but was prepared to take support's word for it.

Gary · Sep 21, 2007, 17:37:43

Did a bit of digging and found some people have had similar problems with vista Rik http://www.computing.net/windowsvista/wwwboard/forum/607.html

Rik · Sep 21, 2007, 17:40:21

Thanks, Gary. We now know there can be an issue - all we need is the answer.

Gary · Sep 21, 2007, 17:43:42

Quote from: Rik on Sep 21, 2007, 17:40:21
Thanks, Gary. We now know there can be an issue - all we need is the answer.

SP1

Rik · Sep 21, 2007, 17:44:39

LOL. Probably very true.

RobMc · Sep 21, 2007, 21:30:11

I didn't say that it had never happened under Vista. I guess similar problems have happened for users of XP, 2000, ME, NT4, 98, 95, linux, mac etc etc. Just because it's happened on occasions on a particular os doesn't make it a known problem of the whole platform. So if we can quote a few examples of people having similar problems we can say it's "known to do this", so every support request would be "XP?, it's known to do that" etc. It's just sloppy thinking to blame a whole platform just because you've heard of a few issues with a few users who have had difficulty. It doesn't help anyone. SP1 will be available when it's made available. It very short-sighted to assume that it will fix the world for people with unusual problems. It's less than eight months since Vista was released. if a Service pack had come by now, then some people would be bleating about oh it's too soon, wait for SP2.

Rant over.

Rob.

Gary · Sep 21, 2007, 21:50:56

An operating system is never complete as such, SP1 is really important for vista as it was for XP, anyway the suggestion of being short sighted was not how the post was meant to be perceived at all. As of now there are many known bugs with Vista, and this problem seemed to follow along the lines of one of these bugs. With each new SP new issues will occur but as most people will tell you that first service pack sorts a lot of bugs out and makes the system much more stable, the first incarnation of anything so complex will have issues and it is not my or anyone's intent to condemn the platform, but this is why after the first service pack the OS is generally considered to be ready for mainstream business use.

MoHux · Sep 21, 2007, 22:32:09

For the record, I use Vista - Business, and have no problems as described. I also use secure sites with no trouble.
But I do have time to keep a very 'clean' computer.

One thing to remember is that Vista was designed to be as secure as possible. So a check of all security settings may solve GAs problem.

I have found also that although RWin and MTU are set dynamically by Vista, a play with the router MTU settings can improve things.

HTH

Gary · Sep 21, 2007, 22:38:04

Quote from: GA on Sep 21, 2007, 15:36:42
Hi Rik , Happening on Argos when I try to go to 'trolley' ; Selftrade when I try to log on to my account ;banks same .I need the internet to be working for me and I may have to change isp if I can't get this fixed , although it may be a problem with my set up . However still cannot read my webmail completely on idnet{see previous message]

regards GA

I have asked a friend of mine who is an Architect for Microsoft about this as he knows a lot about this issue than myself, he says its more likely to happen on a webpage if it uses AJAX to do cool things like late loading of content, also since antiphishing is a service now he would think there is potential for slow browsing using IE7 with its antiphishing filter turned on and possibly firefox with some plugins as well, and suggests turning off the phishing filter in IE7 if you have third party security installed that has its own phishing filters built in for for now, it can all vary so much from box to box depending on what you have installed it is hard to completely pin down issues as no two people will in all probability have the same setup and the same hardware to make a direct comparison. and as MoHux has said it never hurts to tweak your router either.

MoHux · Sep 21, 2007, 22:44:59

Yes, that sounds like good advice Gary.

I have for a long time, tried to make sure that no two (or more) programs are doing the same operation at the same time.

Gary · Sep 22, 2007, 00:00:39

Quote from: MoHux on Sep 21, 2007, 22:44:59
Yes, that sounds like good advice Gary.

I have for a long time, tried to make sure that no two (or more) programs are doing the same operation at the same time.

I agree whole heartedly with that ideology that Mo

GA · Sep 22, 2007, 13:44:48

Hi guys, sorry to have caused problems I'm running XP2 . I think that I have solved the problem [fingers crossed] I downloaded an update to Zone Alarm which did not work but instead locked up the system .I was unable to uninstall as I kept getting message that a dll was missing . So I 'manually ' uninstalled. Then I installed Comodo .Having now taken that out things seem to be working ! But I am reduced to Windows firewall . Once again apologies for wasting your time .

Regards {'til the next crisis], GA

Rik · Sep 22, 2007, 13:47:15

No problem, GA - it could happen to someone else, so it's always one for the database.

I'm not sure why you're reduced to the Windows firewall though, isn't the Comodo one working?

GA · Sep 22, 2007, 13:52:11

Rik thanks for being sympathetic. To get the system to work I had to uninstall Comodo --it was either blocking on it's own or interacting with the remaining locked Zone Alarm

Regards GA

Rik · Sep 22, 2007, 13:57:16

Ah, got you. If you're behind a good NAT/SPI router firewall, with AV and malware protection, a software firewall is really about stopping anything going to the new without your knowledge. Keep an eye out for suspicious activity, but you should be OK.

MoHux · Sep 22, 2007, 16:50:23

GA, the answer is to re-install ZA, then it should uninstall correctly should you still want to change to Comodo.

Good luck!