Lift and shift?

[GameR]

hi does anyone know if idnet gets bt to do this?

[Rik]

If it's necessary, yes. What's your problem?

[GameR]

well am getting loads of packet loss allways happens same time of day and lasts till late at night which aint that great if ya into playing games,had some prob with other isp which they allways said they couldnt find a problem anywhere and they would do nothing about it.ive had bb for the last 7 yrs no packetloss at all well apart from the first time the exchange was enabled for bb for 3 months was verybad untill bt upgraded the vp,but it seems to be happening again,and its allways between 11am till about 10pm everyday.Bt phoned me last week and said that we have done some tweaks to the exchange and you should notice a diff in speed in your connection,well speed aint never been bad just the packetloss part the exchange is on green and since i join idnet apart from one day at the weekend the speed is allways the same and ping times.Like i said the packetloss is to bad to play games as it cause`s a lot of lag it happens in any server for a lot of diff games and lots of diff host if aint even if its just one its them all.

[Rik]

What are your line stats like, what degree of packet loss are we talking about, do you know if interleaving is on or not?

[GameR]

Its on fastpath heres the line stats :
Operation Data   Upstream    Downstream
Noise Margin         15dB              11dB
Attenuation          27dB              26dB
these never really change no matter wot time of day it is,and for the packetloss it makes games unplayable,i have also removed the face plate and have just tried that and its still the same also tried it just with the adsl line in with no filter and nothing else connected still the same.

[Rik]

What's your d/s sync speed? Can you quantify the packet loss?

[GameR]

Sync speed is  8128 and 832 Kbps.ever since i have had bb its never synced at lower speeds.

[Rik]

I suspect that you are going to have problems getting a fault accepted by BT then. Have a word with support, explain your problem and see what they can come up with.

[GameR]

i will do on monday thanks anyway m8.

[Rik]

Good luck, let me know how you get on.

[MoHux]

Sounds to me like he is having to wait while his packets are being de-fragmented.

RWin - MTU problem??

[Rik]

Always possible, Mo. GameR - have you checked MTU & RWIN?

[GameR]

yes ive played around with it and check it with broadband reports and thats says everything is in range.ive tried 1430 1458 and 1478 all the same.

[GameR]

anyone got any idea`s on which to try for mtu and rwin settings as the broadband site is in usa maybe that could be a prob.

[Rik]

Try 1458 for MTU (leave your router at 1500), and adjust RWIN appropriately. Miriam recommends 1458, while Simon goes for 1500. I've used both with little difference, but if you've got packet loss, the smaller value may help.

[GameR]

its getting worse yesterday about 3pm packetloss was that bad i couldnt even get a wevpage up and in game my connection kept timming out
racing route to idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    28 ms    27 ms    26 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3     *        *      279 ms  redbus-gw.idnet.net [212.69.63.1]
  4     *      667 ms     *     www.idnet.net [212.69.36.10]
  5     *        *        *     Request timed out.
  6   652 ms   650 ms     *     www.idnet.net [212.69.36.10]
  7     *      659 ms     *     www.idnet.net [212.69.36.10]
  8     *        *        *     Request timed out.
  9     *        *      654 ms  www.idnet.net [212.69.36.10]


Tracing route to idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.2.1
  2    26 ms    27 ms    26 ms  telehouse-gw3-msdp.idnet.net [212.69.63.51]
  3  1289 ms  1858 ms     *     redbus-gw.idnet.net [212.69.63.1]
  4   612 ms   618 ms   599 ms  www.idnet.net [212.69.36.10]

[Rik]

There was a problem with the network yesterday between about 3pm and 4pm.

[GameR]

the top one is from yesterday and the bottom ones was just before i made the post. i have sent support an email so we see wot they say.

[Rik]

Not good. Mine, with interleaving on:

tracert www.idnet.net

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    56 ms    21 ms    20 ms  telehouse-gw3.idnet.net [212.69.63.55]
  3    23 ms    22 ms    22 ms  redbus-gw.idnet.net [212.69.63.1]
  4    23 ms    22 ms    22 ms  www.idnet.net [212.69.36.10]

Trace complete.

[GameR]

well am off to buy new cables for the router to phone and network cable and gona get a loan of a router from a m8 just to check there no problem at me end.

[Ray]

Mine is also ok with interleaving on

Tracing route to www.idnet.net [212.69.36.10]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    24 ms    24 ms    24 ms  telehouse-gw3.idnet.net [212.69.63.55]
  3    25 ms    26 ms    24 ms  redbus-gw.idnet.net [212.69.63.1]
  4    26 ms    25 ms    26 ms  www.idnet.net [212.69.36.10]

[Rik]

well am off to buy new cables for the router to phone and network cable and gona get a loan of a router from a m8 just to check there no problem at me end.

It's worth doing, as the last thing you want to risk is a BT bill. Have you got rid of the ring wire?

[GameR]

no i dint think i had any need to do so as the stats on router was good,is it easy to go back in when removed how do u do it?

[Rik]

Undo the screws and lift off the face plate. With a small pair of pliers, gently lift the wire on terminal 3 from the IDc connection. To replace it, you need a tool, about 99p from Maplin, B&Q etc. Repeat at every socket, not just the one you are using for the router.

[GameR]

ok i have took it off but am only see 2 wires one is brown and others white  is this right?