Hi all and Thanks IDNet

[Malc]

Hi

I've been having a battle with Pipex all  week for a MAC, I've rang IDNet a couple of times and emailed then for advice.

VERY impressed.

No wait for the phone to be answered, helpful and emails replied to quickly (Pipex dont answer emails!).

I'm now due to be connected next Fri (Oct 12th) and I can't wait.

[Lance]

Welcome to the forum, have a welcoming karma!

It'll be a relief joining here from Tipex, and you'll soon get used to the excellent support!

[Simon]

Another Poopex escapee here!  Took me a week to forcibly extract a MAC out of them, which in itself, is illegal, as they are now supposed to give them within 5 days, by law.  Had to delay coming to IDNet, so as not to give Poopex a 'free' month (bloody 30 day cancellation terms), but am now here with IDNet, and happy as a pig in .... 

  You have made the right choice! 

[Noreen]

Welcome gallo, I'm an ex-f2s/Pipex refugee here. You've made a good move. 

[Gary]

Welcome to the forum gallo, you have made a great move by coming here, and you won't regret it 

[Malc]

Thanks for the welcomes guys!

It took me 7 working days to get the MAC from pipex, and only then because I threatened them with ofcom (advice from IDNet) as well as loosing it when they asked me why I'm leaving.

[Rik]

Tipex seem to be pushing the MAC issue to the limits. Perhaps it would be worth logging your problem with Ofcom, so that they start to build up a picture?

Welcome.

[Simon]

Is there any technical reason why a MAC cannot be issued immediately over the phone?  If not, why does the legislation of Feb 2007 give ISPs 5 days to issue one?  Why not straight away?  Also, shouldn't there be additional legislation to stop the '30 day cancellation notice' trap, which, unless you are very careful, almost inevitably leads to a period of cross-charging, where 2 ISPs are paid for a month, when only one is used?  IDNet helped me get round this by delaying the migration date so that I used most of what I had paid-up with Poopex, but after the minimum contract term has been fulfilled, why shouldn't users be able to cancel and leave when they want to?

[Gary]

Is there any technical reason why a MAC cannot be issued immediately over the phone?  If not, why does the legislation of Feb 2007 give ISPs 5 days to issue one?  Why not straight away?  Also, shouldn't there be additional legislation to stop the '30 day cancellation notice' trap, which, unless you are very careful, almost inevitably leads to a period of cross-charging, where 2 ISPs are paid for a month, when only one is used?  IDNet helped me get round this by delaying the migration date so that I used most of what I had paid-up with Poopex, but after the minimum contract term has been fulfilled, why shouldn't users be able to cancel and leave when they want to?

Is it BT that actually issue the ISP with the MAC code? I suppose i could see that taking time as the wheels and gears clunk. I just left Orange I was not in contract and when asked about thirty day notice I laughed and quoted the mess they had caused, I was told there would be no issue with notice and thankfully there was not, but I felt they were trying to bully me to stay, I'm sure some people would have stayed due to pressure techniques, I cant remember how many times they called me before I left to hassle me  about leaving

[Ann]

Eclipse emailed my MAC about 10 minutes after I'd asked for it, so I guess there is no reason for any of them not to do so immediately.  I'd imagine they won't want to give it over the phone for security reasons.  Anyone could be on the phone asking for it but emailing it is okay.

I got stung for the payment overlap but like most, once I'd decided to change ISPs, I couldn't wait and used the MAC almost immediately deciding that it was worth the extra payment.  

[Noreen]

Before I moved to IDNet I requested a MAC from f2s and was told that it would take longer than usual because I was on LLU and f2s had to request the MAC from the LLU supplier Easynet. However it was still emailed to me on the same day as the initial request.

[Lance]

Leaving Tiscali to come here, I got the MAC the same day via email. That was almost a year ago!

As for the payment, I came here as soon as I could, and Tiscali only charge for the part of the month I was with them, and not the full monthly amount. Maybe I was lucky!

[Rik]

I did the same leaving Nidram. Once I'd decided to go, I just wanted out... Must have known about Tipex!!

[Malc]

Got to agree with the comments, within 30 minutes of getting the MAC I rang IDNNet.

The people I was with was actually called pipex homecall, who are probably worse the pipex themselves, they used tiscalli servers, but denied it, when I ran the many many speed tests they love, it was always tiscalli, they also denied that they port block.

One of there broadband "experts" told me - You dont understand the difference between up and down speeds - unfortunatly at that time I still had 6 months contract left, anyway it'll all be behind me soon!
- 6 days and counting.

[Rik]

What sort of party would you like? We do large ones, small ones, surprise ones and ones with big squishy chocolate cakes (they're esepcially for me!).

[Malc]

The cakes sound good

[Rik]

A man after my own heart.

[MoHux]

What sort of party would you like? We do large ones, small ones, surprise ones and ones with big squishy chocolate cakes (they're esepcially for me!).

....... I would go for the "big squishy chocolate esepcially cakes", if I were you!!   

[Rik]

It's a cross between specially and exceptional, Mo. At least, that's my excuse.

[Lance]

Sorry Rik, I ate all the cake we had out the back last night - you'll need to get Sue to bake some more!

[Rik]

She's on it as I speak, Lance.

[Simon]

A karma point to the person who makes the most mess with the chocolate cake (photographic evidence required)! 

[Philip]

me rushes out to find chocolate cake and camera, how do I explain this to the family?

[Rik]

Don't explain, Doc, just point them at the forum and stand well back.

[Malc]

Hi Again.

Can someone help me please?

The day of my transfer arrived today, and when I tried to connect when I got home tonight, all I can get is error 691 - user name not recognised on domain, I tried several times and double checked my password etc.,

I rang IDNET but they close at 6pm and are only open when I am at work, I emailed them an hour ago, I presume no one is there till Monday now. The problem is when they are open I'm always out at work.

My old Pipex password still works.

Hope someone can help me out as how to connect.

Thanks in advance

[Simon]

Hi Gallo,

First things first, have changed the connection user name and password to that given to you by IDNet, and if you have a router, have you reconnected with the new details?

My old Pipex password still works.

Are you saying that you are still connected with Pipex?

If in despair, you can leave a message on the support phone number, which they may pick up over the weekend, or drop them an email.  They are usually quite good like that.

[Malc]

Thanks Si6776 for the reply,

Yes I've tried changing user name and password, that's when I get error 691.

I dont have a router, just the broadband modem, there's only 1 pc connected up.

And yes I'm still connected to pipex when I use their passwords, I have emailed IDNET, so no doubt I'll hear from them soon.

Thanks again for the help

[Simon]

Well, if you're still connecting to Pipex, it would seem you haven't been migrated yet.  Not being funny, and sorry to ask the bleeding obvious, but are you sure you have the correct migration date?  If you want to check the date IDNet have, it should show up if you log into your IDNet account.  If you were supposed to migrate today, it should have been by 6pm, so the only thing you can do is leave a message on the IDNet support number.  They will be about tomorrow, as they are working on one of the email servers, so hopefully Simon or Tim will pick up your message.

[Lance]

Not forgetting of course, the date is as expected by BT. Should BT for some reason fail to migrate the service on the given day, it probably means they are a bit busy!

Best thing to do is wait and hear from support, who can chase BT, and see what they say. You may well find that your service migrates over on Monday.

[Rik]

As others have said, it may be that, if your Pipex password still works, BT haven't completed the migration (though it is possible for both services to be accessible for a while). Have you had an email from IDNet telling you that the migration has been completed?

Can you log in to your customer account page on the IDNet website? If you can, are you using the same username and password with your modem, is that when you get the error? If so, I'd guess that BT haven't finished the job.

Obviously, it's difficult to ask you too many questions, since your login details shouldn't be revealed in the forum. However, if you email support@idnet.net, hopefully someone will pick it up over the weekend and be able to check for you.

[Malc]

are you sure you have the correct migration date?  If you want to check the date IDNet have, it should show up if you log into your IDNet account.

Thanks for the replys.

Didnt know about the IDNet account, but have looked at it now, yes I have the correct log in details, there is no date in there, but I am being billed from the 5th Oct which will be taken on the 16th Oct.

The date to start I have on my email is the 12th, I wasnt sure how migration worked, or that BT were involved, but I understand more now.

Obviously the problem is BT.

I'll wait till next week, Thanks again.

[Noreen]

When I migrated to IDNet I received an email (early morning) from them saying that the migration was complete however I couldn't connect to them until much later in the day, appears that BT hadn't finally completed their bit. Obviously your situation is worse but it may be the a similar cause, luckily I migrated on Monday (I think) not the end of the week.

Others can probably confirm or deny this but I believe that I read somewhere that Support will arrange to ring you after office hours if you can't speak to them in office hours.

[Rik]

Didnt know about the IDNet account, but have looked at it now, yes I have the correct log in details, there is no date in there, but I am being billed from the 5th Oct which will be taken on the 16th Oct.

That will probably be your sign-up date. Most, if not all ISPs charge from then, rather than the actual connection date.

It does sound like BT haven't finished the job, but it would be worth trying it periodically today.

As Noreen says, IDNet will arrange an out of hours call.

[Gary]

I had a delay of a period of a few hours where I was on Max (was not on previous isp) and could still use my previous ISP,s login name and password, I was migrated on a Friday, but I had to do a router reset to get myself working as later that afternoon I could not browse and I was not picking up my IP address and IDNets DNS servers, not sure about using a modem, you could try un-installing the modem and reinstalling it again, was the Modem provided by Pipex? But as Rik says IDNet will be able to arrange help

[Malc]

That will probably be your sign-up date. Most, if not all ISPs charge from then, rather than the actual connection date

Just so IDNet dont think so, I'm not compaining about the charge, just letting people know what I read. (I dont mind any charge - except to pipex - to get away from them!).

Killhippie

Re the modem. no I'm not using pipex's (surprise surprise it broke after a few months - kept droping the line and wouldnt redial) - I'm using  a Fujisti one I got a couple of years ago.

[Rik]

I dont mind any charge - except to pipex - to get away from them!

As a refugee myself, I understand just what you mean.

[Gary]

Just so IDNet dont think so, I'm not compaining about the charge, just letting people know what I read. (I dont mind any charge - except to pipex - to get away from them!).

Killhippie

Re the modem. no I'm not using pipex's (surprise surprise it broke after a few months - kept droping the line and wouldnt redial) - I'm using  a Fujisti one I got a couple of years ago.

Not surprised about the Modem  , maybe at some point it would be worth investing in a Router, IDNet do pre configured ones and they really are much safer to use, pretty much set and forget, once you get this hiccup sorted as I'm sure some others will agree.

[Rik]

Routers are always the best choice, imo, regardless of whether it's for one PC or multiples. Lower drain on CPU time and, usually, power, with the added protection of a NAT/SPI firewall and, generally, a more stable connection.

[Malc]

Not surprised about the Modem  , maybe at some point it would be worth investing in a Router, IDNet do pre configured ones and they really are much safer to use, pretty much set and forget, once you get this hiccup sorted as I'm sure some others will agree.

I intend to do that, as I need to get my daughters pc connected for school.

But having just bought a new PC and with xmas coming up, it'll have to wait a little while.

[Stevescat]

Couldn't agree more about going down the Router route. Built-in firewall, always connected, option of wireless, mine's been connected for months - rock solid!

[cavillas]

Welcome Gallo.  When you finally get connected your are in for a surpise.  Idnet and Idnetters work well together.  Just try to excuse Rik and others for their strange sense of humour   They can't really help it, something to do with age I think.

[Rik]

 

Alf, you've got one of the best wits on the forum - don't blame the rest of us! 

[Inactive]

Alf, you've got one of the best wits on the forum - don't blame the rest of us! 

That is only half true Rik... 

[Rik]

ROFL. 

I'm glad I didn't say that.

[Inactive]

ROFL. 

I'm glad I didn't say that.

Just confirming Alf's comments about strange humour.. 

[cavillas]

Router route

Where does the router route lead?  Sounds like a song.

[Rik]

Very much a Fifties novelty song, Alf. You can just imagine Billy Cotton doing it.

[Malc]

I have been informed that by 6pm tonight, I will be a real menber of your party, instead of just an imposter!

Everything crossed for when I get home.

[Rik]

Likewise - I'll cross everything for you. Of course, my typing may suffer a bit...

[Ann]

Gallo, drinks at your place tonight at 6 then.. we'll all be there   

[Rik]

This alcohol theme seems to be something of a recurrence Ann??? 

[Simon]

Did anyone tell you about the initiation ceremony, Gallo? 

[Ann]

I can't deny it Rik, I have been known to have a drink in my time.  I don't get very drunk any more though, I just fall asleep 

[Rik]

I can't drink at all these days, Ann, I'm allergic to/intolerant of alcohol. Life is cruel. 

[Malc]

Here we go, I'm at work now.

Got home last night, NO DIAL TONE!!!

Phone not working, no internet.

Don't know if it's related to the transfer, although I can't see it - but I'm no engineer.

Got BT coming out this morning, to see what the problem is.

This has got to be worth it when I join you officially.

[Malc]

Just had a call from my wife, phone at home is now working - engineer fixed it at the exchange - so, maybe it was connected to the transfer.

Right 6pm tonight (take three!!)

Sorry no free drinks, but you can share some download usage, as there's little of October left.

[Rik]

Just had a call from my wife, phone at home is now working - engineer fixed it at the exchange - so, maybe it was connected to the transfer.

Could well be related to the unbundling.

Sorry no free drinks, but you can share some download usage, as there's little of October left.

Er, you do know that your allowance will be reduced pro rata don't you?

[Malc]

Er, you do know that your allowance will be reduced pro rata don't you?

I have been charged and DD collected by IDNet since 5th October, so I assume I have bandwidth since then.




Edit: Markup sorted

[Rik]

If you have a word, I'm sure they will adjust your billing date to match your migration.

[Malc]

Ok, thanks for the advise Rik, I'll wait till I get home, just to make sure it's working, and there's no more pipex / BT mess ups.

I will send a polite Email to them asking about bandwidth, I don't want to appear to be complaining, as I appreciate all the work they've done and the ringing I've been doing.

After all, non of this has been down to them, but they've sorted it out.

[Rik]

They don't mind being asked about billing dates, honest.

[cavillas]

They are really lovely, helpful people.  They like to talk and listen.

[Simon]

They don't mind being asked about billing dates, honest.

I concur.  They amended mine to match my migration date with no problem. 

[Rik]

But do you stoop to concur, Simon?

[Simon]

[Rik]

Sorry, couldn't resist a little word play on this.

[Simon]

Oh, of course, how stupid of me!   

[Rik]

Not stupid, Simon, you just need more practice at getting inside my head.

[Malc]

Not stupid, Simon, you just need more practice at getting inside my head.

Hmmm.  Do we want to, I think I'm mad enough to start with

[Rik]

Hmmm.  Do we want to, I think I'm mad enough to start with

You make a good point - getting inside my head can damage your mental health.

[Malc]

AT LAST!!

This time, no errors and FAST SPEEDS!

I'm impressed, only one thing I noticed is I dropped the line a couple of times, I assume I'm on a 7 day retraining period.

Speeds marked as:
8128down (amazing - never above 6.1 on pipex but only ever physically saw it in the night tiime.
832 up.

[Simon]

Bloody hell!!  Some of us dream of speeds like that!  If you have gone from Max to Max, I don't think the line will be retrained automatically, so keep an eye on it, and if it doesn't settle down, I'm sure someone will have some ideas. 

[Malc]

I was amazed to see speeds like that as well, I know pipex said 6.1, but that only ever happened from 1am  to about 6am on very well seeded files, I am only about 1/2 a mile from the exchange as well.

The redialing is happening about every 10-20 minutes, I remember it happened before, bear in mind I have also transfered my line from pipex homecall back to BT, so, I'm sure they're retraining.

I'll give it the 7 days first.

[Lance]

If you have come from LLU then I think you may have a 10 day line training period, but I wouldn't expect your line to drop many more times - it's not as if it can go any higher!

Congrats!

[Malc]

Yes, it's from LLU and it's nice to be really here.

[Rik]

Just settle back and enjoy the ride. As Lance says, it's a 10 day training period, but it means very little. It has two main implications, (1) it determines maximum stable rate, which in turn decides at what speed BT will consider a fault exists and (2) It's the period when BT will not accept anything is wrong.

Your line will continue to be monitored and adjusted as you use Max.

[Malc]

Prompt email back re-assesing the invoice, first thing this morning.

Again suprised (after dealing with other companys) and pleased at the customer service from IDNET

Full marks.

[Rik]

Now you know why the forum purrs collectively. 

[Malc]

Glad I can join in with the cat sounds. We have the cream

[Rik]

And we know it.