Hi all and Thanks IDNet

Malc · Oct 05, 2007, 21:31:11

Hi

I've been having a battle with Pipex all week for a MAC, I've rang IDNet a couple of times and emailed then for advice.

VERY impressed.

No wait for the phone to be answered, helpful and emails replied to quickly (Pipex dont answer emails!).

I'm now due to be connected next Fri (Oct 12th) and I can't wait.

Lance · Oct 05, 2007, 22:15:10

Welcome to the forum, have a welcoming karma!

It'll be a relief joining here from Tipex, and you'll soon get used to the excellent support!

Simon · Oct 05, 2007, 22:22:42

Another Poopex escapee here! Took me a week to forcibly extract a MAC out of them, which in itself, is illegal, as they are now supposed to give them within 5 days, by law. Had to delay coming to IDNet, so as not to give Poopex a 'free' month (bloody 30 day cancellation terms), but am now here with IDNet, and happy as a pig in ....

You have made the right choice!

Noreen · Oct 05, 2007, 22:50:39

Welcome gallo, I'm an ex-f2s/Pipex refugee here. You've made a good move.

Gary · Oct 06, 2007, 00:30:30

Welcome to the forum gallo, you have made a great move by coming here, and you won't regret it

Malc · Oct 06, 2007, 07:31:31

Thanks for the welcomes guys!

It took me 7 working days to get the MAC from pipex, and only then because I threatened them with ofcom (advice from IDNet) as well as loosing it when they asked me why I'm leaving.

Rik · Oct 06, 2007, 09:39:17

Tipex seem to be pushing the MAC issue to the limits. Perhaps it would be worth logging your problem with Ofcom, so that they start to build up a picture?

Welcome.

Simon · Oct 06, 2007, 11:51:04

Is there any technical reason why a MAC cannot be issued immediately over the phone? If not, why does the legislation of Feb 2007 give ISPs 5 days to issue one? Why not straight away? Also, shouldn't there be additional legislation to stop the '30 day cancellation notice' trap, which, unless you are very careful, almost inevitably leads to a period of cross-charging, where 2 ISPs are paid for a month, when only one is used? IDNet helped me get round this by delaying the migration date so that I used most of what I had paid-up with Poopex, but after the minimum contract term has been fulfilled, why shouldn't users be able to cancel and leave when they want to?

Gary · Oct 06, 2007, 11:59:44

Quote from: Si6776 on Oct 06, 2007, 11:51:04
Is there any technical reason why a MAC cannot be issued immediately over the phone? If not, why does the legislation of Feb 2007 give ISPs 5 days to issue one? Why not straight away? Also, shouldn't there be additional legislation to stop the '30 day cancellation notice' trap, which, unless you are very careful, almost inevitably leads to a period of cross-charging, where 2 ISPs are paid for a month, when only one is used? IDNet helped me get round this by delaying the migration date so that I used most of what I had paid-up with Poopex, but after the minimum contract term has been fulfilled, why shouldn't users be able to cancel and leave when they want to?

Is it BT that actually issue the ISP with the MAC code? I suppose i could see that taking time as the wheels and gears clunk. I just left Orange I was not in contract and when asked about thirty day notice I laughed and quoted the mess they had caused, I was told there would be no issue with notice and thankfully there was not, but I felt they were trying to bully me to stay, I'm sure some people would have stayed due to pressure techniques, I cant remember how many times they called me before I left to hassle me about leaving

Ann · Oct 06, 2007, 12:03:57

Eclipse emailed my MAC about 10 minutes after I'd asked for it, so I guess there is no reason for any of them not to do so immediately. I'd imagine they won't want to give it over the phone for security reasons. Anyone could be on the phone asking for it but emailing it is okay.

I got stung for the payment overlap but like most, once I'd decided to change ISPs, I couldn't wait and used the MAC almost immediately deciding that it was worth the extra payment.

Noreen · Oct 06, 2007, 13:34:09

Before I moved to IDNet I requested a MAC from f2s and was told that it would take longer than usual because I was on LLU and f2s had to request the MAC from the LLU supplier Easynet. However it was still emailed to me on the same day as the initial request.

Lance · Oct 06, 2007, 17:33:45

Leaving Tiscali to come here, I got the MAC the same day via email. That was almost a year ago!

As for the payment, I came here as soon as I could, and Tiscali only charge for the part of the month I was with them, and not the full monthly amount. Maybe I was lucky!

Rik · Oct 06, 2007, 17:35:22

I did the same leaving Nidram. Once I'd decided to go, I just wanted out... Must have known about Tipex!!

Malc · Oct 06, 2007, 17:49:03

Got to agree with the comments, within 30 minutes of getting the MAC I rang IDNNet.

The people I was with was actually called pipex homecall, who are probably worse the pipex themselves, they used tiscalli servers, but denied it, when I ran the many many speed tests they love, it was always tiscalli, they also denied that they port block.

One of there broadband "experts" told me - You dont understand the difference between up and down speeds - unfortunatly at that time I still had 6 months contract left, anyway it'll all be behind me soon!
- 6 days and counting.

Rik · Oct 06, 2007, 17:50:39

What sort of party would you like? We do large ones, small ones, surprise ones and ones with big squishy chocolate cakes (they're esepcially for me!).

Malc · Oct 06, 2007, 17:53:02

The cakes sound good

Rik · Oct 06, 2007, 17:55:25

A man after my own heart.

MoHux · Oct 06, 2007, 18:10:11

Quote from: Rik on Oct 06, 2007, 17:50:39
What sort of party would you like? We do large ones, small ones, surprise ones and ones with big squishy chocolate cakes (they're esepcially for me!).

....... I would go for the "big squishy chocolate esepcially cakes", if I were you!!

Rik · Oct 06, 2007, 18:11:16

It's a cross between specially and exceptional, Mo. At least, that's my excuse.

Lance · Oct 06, 2007, 18:16:46

Sorry Rik, I ate all the cake we had out the back last night - you'll need to get Sue to bake some more!

Rik · Oct 06, 2007, 18:23:07

She's on it as I speak, Lance.

Simon · Oct 06, 2007, 18:50:22

A karma point to the person who makes the most mess with the chocolate cake (photographic evidence required)!

Philip · Oct 06, 2007, 18:52:00

me rushes out to find chocolate cake and camera, how do I explain this to the family?

Rik · Oct 06, 2007, 18:53:05

Don't explain, Doc, just point them at the forum and stand well back.

Malc · Oct 12, 2007, 19:09:52

Hi Again.

Can someone help me please?

The day of my transfer arrived today, and when I tried to connect when I got home tonight, all I can get is error 691 - user name not recognised on domain, I tried several times and double checked my password etc.,

I rang IDNET but they close at 6pm and are only open when I am at work, I emailed them an hour ago, I presume no one is there till Monday now. The problem is when they are open I'm always out at work.

My old Pipex password still works.

Hope someone can help me out as how to connect.

Thanks in advance