Service restored

Inactive · Oct 13, 2007, 17:06:00

Have a Welcome Karma Brian..

BrianM · Oct 13, 2007, 18:21:16

Well thanks Inactive, a man of few words myself but I do trawl this forum and enjoy.

Rik · Oct 13, 2007, 18:40:37

Stay awhile and post, Brian - we love nothing better than to put the world to rights.

J!ll · Oct 13, 2007, 18:44:03

Quote from: Kheldar on Oct 09, 2007, 15:31:29
is it just me or does that look like Zippy from the 70's tv prog Rainbow ?

Yes!

Simon · Oct 13, 2007, 19:12:51

Funnily enough, I didn't even notice a break in service this morning. I seemed to be receiving emails throughout the morning, and have to confess, I forgot anything was actually going on!

BrianM · Oct 13, 2007, 19:21:12

Put the world to rights last night and still feelin' the after effects, strong stuff that guinness !!!!

thetrevone · Oct 13, 2007, 22:22:15

well service may have been restored for you, but mail.com email account no longer works for me, since this afternoon, nor is it accessible via web mail. Just pleased I pay for an idnet.co.uk mail account, because so far the idnet.com one is like being back at plusnet, never thought I would use those two words in the same sentence.

Simon · Oct 13, 2007, 22:25:55

I have a mail.com email account and mine is working fine, as is the web mail service. What aspect is giving you trouble?

Noreen · Oct 13, 2007, 22:31:28

My IDNet.com email addresses are working OK too.

thetrevone · Oct 13, 2007, 22:54:37

Hi thanks for your responses, at least I know it is personal now

,

Since this afternoon it has been impossible to log into webail (log in failed) also MS outlook reports that

Task 'mail.idnet.com - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password in your account properties. Under Tools, click E-mail accounts. The server responded: -ERR Authentication failed.'

Both webmail access and MSoutlook were working until friday night prior to the planned maintenance, account was set up with Miriam just last week so I know its not settings this end and the account details on the portal correctly show my .com email account and password.

Simon · Oct 13, 2007, 23:07:15

Sorry, I'm a little confused. Are we talking about an idnet.com account, or a mail.com account, as in http://www.mail.com?

'mail.idnet.com' is incorrect, as far as I am aware. The servers for idnet.com mail are pop3.idnet.com for incoming mail, and smtp.idnet.com for outgoing mail. If you have a Mail.com account, the servers are pop1.mail.com and smtp1.mail.com.

Can you verify which account you are having problems with, and check the server settings in Outlook, please?

colirv · Oct 14, 2007, 09:27:45

My idnet.com smtp has (since yesterday) started blocking some outgoing mail. Any spam that I'm forwarding to spamcop.net to be reported is blocked, everything else is being let through. Previously everything went through without bother. I'll give support a ring in the morning to have this fixed (I'm very keen to report any spam I receive) but thought I'd mention it in case anyone else has found things have changed since the rebuild.

Gary · Oct 14, 2007, 09:50:11

No problems with my IDNet.com mail addresses as well, smtp sends fine $:-\$

thetrevone · Oct 14, 2007, 09:51:40

Si6776
My apologies for the confusion, I was referring to pop3.idnet.com, as set up with Miriam at IDnet. My point is that I fail login for the webmail as well, so setup (which is correct by the way) in MS outlook is irrelevant at this point.

It appears that I am not alone other members are also facing this problem as of yesterday afternoon following the planned maintenance as discussed on another forum.

Rik · Oct 14, 2007, 09:57:52

Some issues were expected as DNS propagation occurred, but that should be complete by now. Have you changed your original password by any chance?

Gary · Oct 14, 2007, 10:01:51

Quote from: thetrevone on Oct 14, 2007, 09:51:40
Si6776
My apologies for the confusion, I was referring to pop3.idnet.com, as set up with Miriam at IDnet. My point is that I fail login for the webmail as well, so setup (which is correct by the way) in MS outlook is irrelevant at this point.

It appears that I am not alone other members are also facing this problem as of yesterday afternoon following the planned maintenance as discussed on another forum.

This must be quite a hit and miss thing, the work on the email servers was if memory served me right completed in the morning, ahead of schedule. I have no issues with pop3 either, they did say there could be some dns issues on some mail accounts so maybe this is the problem.

Gary · Oct 14, 2007, 10:02:28

What Rik said

thetrevone · Oct 14, 2007, 10:06:46

Hi Rik,
No I have not changed my password for the email account, I am beginning to think it has something to do with when the email account was set up, the other person complaining of the same problem I think only set up the account last week as he is a new customer, perhaps its just a coincidence that both accounts have been setup between the time the original server failed and the planned maintenance.

Stevescat · Oct 14, 2007, 10:07:52

Can access my IDNet.com mail OK, the only problem I see is the November date stamp!

Gary · Oct 14, 2007, 10:14:41

Quote from: Stevescat on Oct 14, 2007, 10:07:52
Can access my IDNet.com mail OK, the only problem I see is the November date stamp!

I have not noticed that, but I'll do a check to see. saying that without a jug of coffee I would not have noticed

Rik · Oct 14, 2007, 10:15:00

Can you elaborate on that Steve? I'm not seeing any November dates, so I wonder if I'm not looking in the right place.

Gary · Oct 14, 2007, 10:16:44

My date stamp is fine

for incoming mail via pop3 and sending via smtp

Rik · Oct 14, 2007, 10:17:08

Quote from: thetrevone on Oct 14, 2007, 10:06:46
No I have not changed my password for the email account, I am beginning to think it has something to do with when the email account was set up, the other person complaining of the same problem I think only set up the account last week as he is a new customer, perhaps its just a coincidence that both accounts have been setup between the time the original server failed and the planned maintenance.

It's possible that the accounts have got caught up in the backup/restore process and lost. Have you checked that you're using the settings shown on your accounts page? If so, my guess is that the account has been chewed.

I've alerted IDNet to this thread, so it will get sorted, but maybe not today. It might be a useful exercise to create a new account and see if that works OK.

Stevescat · Oct 14, 2007, 10:20:18

Ah ha! Just noticed it's only the automated mail generated by my router - nothing else!

Rik · Oct 14, 2007, 10:21:45

Netgerar, Steve? They do strange things to dates at times...