Mail delays

Simon · Oct 10, 2007, 18:15:35

I received no less than 10 DVDs in the 'real' mail today, and to balance it, a self-assessment tax form!

Rik · Oct 10, 2007, 18:19:30

I got a barometer and a Barclaycard bill.

Simon_idnet · Oct 10, 2007, 18:56:50

Hi All

I share your frustration with the current idnet.com email situation and apologise for the reduced level of performance. I hope you can understand that we had to pick the best available candidate for temporary replacement server at short notice in order to keep the mail service up and at least functional. Other candidate servers would have required work to move their 'day-job' functions elsewhere to make room for mail. Clunker happened to be in the wrong place at the wrong time and got the job.

I'm delighted that we managed to extract the mail spool from Trevor - so no mail has been lost at all.

We're still working at repairing Trevor to bring him back into service at full speed and performance (which will include proper spam filtering). We'll need to take the idnet.com service off-line for a period when the time comes in order to transfer the service from Clunker to Trevor. This is nescessary in order to ensure that mail is sent to one and not both servers. Will let you know when that is scheduled.

Regards
Simon

cavillas · Oct 10, 2007, 19:18:52

I feel like clunker , being in th wrong place at the wrong time with my car.

I could go on and on and on. Lifes depressing, no one loves me.

Never mind there's always tomorrow.

J!ll · Oct 10, 2007, 19:58:17

Simon · Oct 10, 2007, 20:22:34

Quote from: simon on Oct 10, 2007, 18:56:50
Hi All

I share your frustration with the current idnet.com email situation and apologise for the reduced level of performance. I hope you can understand that we had to pick the best available candidate for temporary replacement server at short notice in order to keep the mail service up and at least functional. Other candidate servers would have required work to move their 'day-job' functions elsewhere to make room for mail. Clunker happened to be in the wrong place at the wrong time and got the job.

I'm delighted that we managed to extract the mail spool from Trevor - so no mail has been lost at all.

We're still working at repairing Trevor to bring him back into service at full speed and performance (which will include proper spam filtering). We'll need to take the idnet.com service off-line for a period when the time comes in order to transfer the service from Clunker to Trevor. This is nescessary in order to ensure that mail is sent to one and not both servers. Will let you know when that is scheduled.

Regards
Simon

Thanks Simon,

It means a hell of a lot when we are kept informed of events, and pre-warned when downtime is expected, which takes a lot of the heat out of the situation. It's also superb that you have managed to save the data on the mail server, as concerns over lost emails may now be alleviated.

Keep up the good work, and best of luck with getting Trevor back on his feet!

Rik · Oct 10, 2007, 23:48:46

Quote from: simon on Oct 10, 2007, 18:56:50
I'm delighted that we managed to extract the mail spool from Trevor - so no mail has been lost at all.

Congratulations, Simon, that's a heck of an achievement.

QuoteWe'll need to take the idnet.com service off-line for a period when the time comes in order to transfer the service from Clunker to Trevor. This is nescessary in order to ensure that mail is sent to one and not both servers. Will let you know when that is scheduled.

I'm sure we'd all rather see it done right than done quick'n'dirty.

Simon_idnet · Oct 11, 2007, 22:43:47

Trevor lives! I am pleased to report that we have successfuly re-built the disk array. Next we will need to transfer the mail services back over from Clunker.

Cheers
Simon

Mouseroo · Oct 11, 2007, 22:54:11

Excellent!

Good job, all

Simon · Oct 11, 2007, 23:27:05

Brilliant news guys, and thanks for keeping us informed!

Inactive · Oct 12, 2007, 00:30:39

Quote from: Si6776 on Oct 11, 2007, 23:27:05
Brilliant news guys, and thanks for keeping us informed!

Indeed, agreed.

The updates on information are very welcome, as is the fact that things are returning to normal.

cavillas · Oct 12, 2007, 09:33:37

Well done. Thanks for all your hard work and dedication. It's what makes IDNET great.

Have a drink on me

Gary · Oct 12, 2007, 10:58:52

Great news

Inactive · Oct 12, 2007, 11:36:33

Just received e mail from IDNet confirming work to be carried out on Sat Morning..13/10/07...Fantastic service, I never mind any blips to the service, as long as I am made aware of them.

Rik · Oct 12, 2007, 11:37:53

Yup. I just got one too - well, Sue did to be precise.

Ray · Oct 12, 2007, 11:44:45

And me - I've got to be different I've had 2!

Inactive · Oct 12, 2007, 11:45:38

Quote from: Sheltieuk on Oct 12, 2007, 11:44:45
And me - I've got to be different I've had 2!

Well you would.. nice to have a spare..

Rik · Oct 12, 2007, 11:48:22

I've now had six - but a lot of that is down to the extra accounts I set up when I was testing the service.

Inactive · Oct 12, 2007, 11:51:28

Quote from: Rik on Oct 12, 2007, 11:48:22
I've now had six - but a lot of that is down to the extra accounts I set up when I was testing the service.

You could put 5 on eBay, they should make some dosh for their rarity value..

Rik · Oct 12, 2007, 12:08:34

Gary · Oct 12, 2007, 14:43:27

Just Got my three, excellent way of letting us know what's going on

Lance · Oct 13, 2007, 00:15:10

Poor Trevor, I reckon he has been enjoying his break and probablly isn't looking forward to coming back in the morning!

Rik · Oct 13, 2007, 00:59:35

Last thing I heard, he'd been shut in a padded cell.

gingergalore · Oct 14, 2007, 12:59:53

Is there still an email server problem? I only joined IDNet on Friday, got an email confirming that it was active, but since then I haven't been able to login to it. "login failed" every time I try it via both webmail and outlook express.

Rik · Oct 14, 2007, 13:04:32

Some new customers seem to be having problems, see the thread here.

If you are having password problems, there is little we can do in open forum to help, so I would suggest a call to support in the morning. I have alerted them to the issue.

Is your ADSL connection OK?