Thinking about migrating from Namesco

[juiceuk]

Hi all,

I'm thinking about migrating over from Namesco because my pings have gone stupidly high over the last week 150+ to UK servers so I can't use it for gaming at all. They have said that it's BT's IP's that are the cause of it and there is no congestion on their network but the same thing happened last Oct and they gave the same speak about it being BT but as soon as a new pipe was installed it was fixed.
This time they said they would move me to a different pipe to alliviate the problem but it has got worst. Before the pipe change it was only bad after about six or seven in the evening and ok again by about eleven. last night it was not ok till one AM and I done a tracert today at three PM and it was in the 150ms range. I dont want to migrate here and cause the support problems having to deal with my connection if it is BT but my exchange is green so would it not be red or something if it was congestion on BT's part? I stay connected all the time and can browse the web fine its just really high latency. I have to give 30 days notice if i want to leave and i just payed my bill today so my next due date is 13th Nov if i request my mac and give notice today or tomorrow then I wont have to pay for a month that i will not use, right? Also my friends are fine one's on Entanet and the other is Talk Talk or someone like that and they are both on the same exchange.

Just done a tracert to see what it was like right now and its back to the low 20's. I've not got a clue what going on!

[Rik]

Latency issues can be caused by congestion on BT's network, or that of the ISP. There were some universal problems a couple of weeks ago, for example affecting all ISPs customers in NE England and the south of Scotland. However, I ping to most UK sites in 20-25ms with interleaving on.

Your exchange can be green, but there can still be congestion elsewhere along the route, it's really down to running tracerts to see where the problems are.

A MAC is valid for 30 days, usually from the date it's requested, but providing you have given it to your chosen new ISP within that period, then they have another 30 days to actually make the switch, iirc. It takes 5 working days for a migration. Requesting a MAC is generally accepted as giving notice, but it's as well to read the small print in your contract to be sure of your position.

As to your friends, the one on Talk Talk may be fully unbundled, the one with Enta could be on a different VP or DSLAM, so it's entirely possible to have very different results from the same exchange.

Welcome to the forum, have a karma.

[juiceuk]

Hi Rik,

I''ll Post some tracerts before and after the pipe change.

The evening before the pipe change:

Tracing route to www.jolt.co.uk [82.133.85.65]

over a maximum of 30 hops:



  1     <1 ms    <1 ms    <1 ms  192.168.1.1

  2    20 ms    22 ms    20 ms  namesco2-hg1.ilford.broadband.bt.net [217.41.200.72]

  3    24 ms    23 ms    21 ms  217.41.200.33

  4   132 ms   127 ms   127 ms  217.41.200.106

  5   155 ms   177 ms   152 ms  thn1-gi0-3-3.namesco.net [195.7.254.2]

  6   172 ms   153 ms   177 ms  ndo-gw1.cust.ptn.plus.net [212.159.2.9]

  7    79 ms   102 ms   102 ms  vl23.pte-gw1.plus.net [212.159.4.27]

  8   127 ms   102 ms   127 ms  g2-2-501.cr01.hx2.bb.pipex.net [193.203.5.14]

  9    63 ms    77 ms    77 ms  v3952.cr05.tn5.bb.pipex.net [62.72.137.9]

10    82 ms   102 ms    77 ms  g2-48-5.ar01.tn5.bb.pipex.net [62.72.140.14]

11    80 ms    77 ms    77 ms  ge-0-0-0-3801.jolt-gw.cust.pipex.net [212.241.241.14]

12    59 ms    77 ms    77 ms  secure.jolt.co.uk [82.133.85.65]



Trace complete.


The evening after the pipe change:

Tracing route to www.jolt.co.uk [82.133.85.65]

over a maximum of 30 hops:



  1     <1 ms    <1 ms    <1 ms  192.168.1.1

  2   189 ms   177 ms   202 ms  namescohg3.ilford.broadband.bt.net [217.47.151.169]

  3   198 ms   177 ms   152 ms  thn1-gi0-3-3.namesco.net [195.7.254.2]

  4   158 ms   177 ms   177 ms  ndo-gw1.cust.ptn.plus.net [212.159.2.9]

  5   189 ms   177 ms   152 ms  vl23.pte-gw1.plus.net [212.159.4.27]

  6   199 ms   202 ms   202 ms  g2-2-501.cr01.hx2.bb.pipex.net [193.203.5.14]

  7   178 ms   127 ms   152 ms  v3952.cr05.tn5.bb.pipex.net [62.72.137.9]

  8   175 ms   177 ms   203 ms  g2-48-5.ar01.tn5.bb.pipex.net [62.72.140.14]

  9   151 ms   127 ms   152 ms  ge-0-0-0-3801.jolt-gw.cust.pipex.net [212.241.241.14]

10   179 ms   152 ms   127 ms  secure.jolt.co.uk [82.133.85.65]



Trace complete.

If the problem is before their network then changing the pipe I'm on would not make any difference would it? The thing that i dont get is it was the exact IP's last Oct and for a couple of months they were saying to me and others it's BT then started to say they had a new pipe on order and their network WAS congested because of the delays on getting the new pipe installed. As soon as it was installed it was fine again untill now.

I have been with them for over 12 months and I only have to give them 30 days notice. I just don't want to have to pay for a month when I'm not going to be with them. so having just payed my bill today if I give them notice today or tomorrow use the mac, taking into account the switching time hopefully I would have switched before the 12th so no need to pay two suppliers for the same month.

With Namesco it is a monthly contract but if you left within 12 months you had to pay a fee of £30 if you migrated in.  Would I have to pay a fee if I signed up with ID net if i left within 12 months or does your no cancellation charge mean just that. I could just give 30 days and be off.

[colirv]

my exchange is green so would it not be red or something if it was congestion on BT's part?

Not necessarily. I was getting average speeds of only 25-50% of my sync speed with Newnet, exchange showed green. I migrated here, no better. I asked IDNet to look into it and they came back and said, in effect, that the exchange status didn't show the whole picture, that the exchange was congested and that there were no plans on BT's part to upgrade it. So I'm stuck. Because I trust IDNet I'm living with it ATM, but my point is that green status does not necessarily mean that the exchange is ok, nor does it necessarily mean that slow speeds (and I assume high latency) are the fault of the ISP.

[Rik]

If the problem is before their network then changing the pipe I'm on would not make any difference would it? The thing that i dont get is it was the exact IP's last Oct and for a couple of months they were saying to me and others it's BT then started to say they had a new pipe on order and their network WAS congested because of the delays on getting the new pipe installed. As soon as it was installed it was fine again untill now.

Possibly they've filled the new central?

Here's my result, with interleaving on:

tracert www.jolt.co.uk

Tracing route to www.jolt.co.uk [82.133.85.65]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    40 ms    21 ms    22 ms  telehouse-gw3.idnet.net [212.69.63.55]
  3    23 ms    76 ms    47 ms  g2-2-501.cr01.hx2.bb.pipex.net [193.203.5.14]
  4    21 ms    21 ms    21 ms  v3953.cr05.tn5.bb.pipex.net [62.72.137.29]
  5    22 ms    22 ms    21 ms  g1-1-6.ar01.tn5.bb.pipex.net [62.72.140.142]
  6    21 ms    22 ms    62 ms  ge-0-0-0-3801.jolt-gw.cust.pipex.net [212.241.241.14]
  7    22 ms    23 ms    21 ms  secure.jolt.co.uk [82.133.85.65]

Trace complete.

I have been with them for over 12 months and I only have to give them 30 days notice. I just don't want to have to pay for a month when I'm not going to be with them. so having just payed my bill today if I give them notice today or tomorrow use the mac, taking into account the switching time hopefully I would have switched before the 12th so no need to pay two suppliers for the same month.

If you tell IDNet you want to migrate on a certain date, they will organise it for you (I'd leave a couple of days overlap, to allow for BT getting it wrong!). I believe that, if you sign up before the end of October, your first month will be free.

Would I have to pay a fee if I signed up with ID net if i left within 12 months or does your no cancellation charge mean just that. I could just give 30 days and be off.

IDNet mean what they say, you can migrate in, try it for a month and, if you're unhappy, migrate out again. No fees. Few leave though.