2 Broadband Lines - Vastly Different Speeds.

Den · Oct 23, 2007, 18:27:35

If you have capacitors in all the sockets you do not need BT to sort it out. The first socket (where the cable comes into the house) has a capacitor and is the master. All other sockets should be slaves and the only change from a master is the capacitor. Get a pair of wire cutters and snip one or both ends of the capacitor. You will have then converted them into slaves.

Kheldar · Oct 24, 2007, 08:04:36

so what i really need is a new nt5 thingy master socket.....

Quote from: Rik on Oct 23, 2007, 16:19:50
The big trick is to get BT to accept that they can do it for £30!

you saying they won't do this for £30 now Rik ?

Gary · Oct 24, 2007, 09:38:35

If you can find the information to show them it might help Kheldar, I had to fork out £120 but that was a couple of years ago for a line check and NTE5 socket, its about £160 now, I got most refunded from Orange as it was them not getting BT out to check my line that was the issue. Basically BT will charge about £160 unless you can show them proof its a £30 job I reckon.

Kheldar · Oct 24, 2007, 10:50:22

hmm thats a totally different ball game then if its £160.

£30 was not a problem.

Kheldar · Oct 24, 2007, 11:09:11

spoken to bt who say i gotta go through idnet.

Simon · Oct 24, 2007, 11:09:17

The thing I don't like about the £160 charge from BT is that it's such a gamble, and what's stopping them claiming the fault is with your equipment, when it isn't?

When I moved house a couple of years ago, I wanted to take my phone number with me, so gave BT all the info, date, etc, and sure enough, when I moved into the new place, no phone. I argued with them for a week that the fault must be at their end, but they wouldn't have it, and kept wanting me to have an engineer out, at a possible charge of something I can't remember now (about £100 I think). What didn't help was trying to speak to someone in somewhere like Calcutta who only had the most tenuous grasp of the English language, and was obviously just reciting scripts. In the end, I said I would have an engineer out, but only if they agree to pay me a day's loss of earnings if it turned out to be their fault. Later that day, my phone miraculously started working!

Ann · Oct 24, 2007, 11:27:21

I had similar when I moved house some years ago. Phone wouldn't work and I called BT from a call box daily to complain. They threatened me with a huge charge if it was my fault and said to get a new phone. So I bought a new one and still no joy. They eventually sent an engineer and found it was their fault. They had turned outgoing calls off for the previous owner and hadn't turned it back on for me. They did pay compensation.. so much per day of no connection but I was cross as I had bought a new phone that I didn't need and they wouldn't pay for that. It's the fear of the big bill that holds things up.

Rik · Oct 24, 2007, 12:02:22

Quote from: Kheldar on Oct 24, 2007, 08:04:36
you saying they won't do this for £30 now Rik ?

The charge does exist, under the description I gave you. Persuading someone that it does can be tricky. When you try to, don't mention broadband, as you have found they will promptly bounce you off to your ISP.

Kheldar · Oct 25, 2007, 08:53:12

could not find that charge in the link Rik - but there are loads of sections to look through which will take me a while.

i've raised a fault with Idnet and already had an e-mail response from them about it

Rik · Oct 25, 2007, 10:03:26

Quote from: Kheldar on Oct 25, 2007, 08:53:12
could not find that charge in the link Rik - but there are loads of sections to look through which will take me a while.

That's always been my problem, but I know it exists and I know of people who've got BT to do the work.

Quotei've raised a fault with Idnet and already had an e-mail response from them about it

Keep us posted.

Kheldar · Oct 25, 2007, 10:16:16

will do

Conrad1 · Oct 29, 2007, 22:38:15

Just referring to something Rik mentioned earlier: You probably all know this anyway, but disconnecting the "ringer" loop gave me a HUGE improvement to my line stats when I was with my previous ISP - and as long as you don't have a really old telephone, you won't notice the difference anyway! Something to do with that loop acting as an arial for random noise which makes a mess of the broadband signal.

Either that, or re-wire your modem extension from the main socket with shielded cable (I have mine on order from Maplin as we speak in readiness for my line activation due on the 5th of November! WOOHOO!)

Kheldar · Oct 30, 2007, 08:03:54

Cheers Conrad.

i'm told that the ringer wire/s are disconnected.

shielded cable re-wiring ? sounds techy

Rik knows i dont do techy

i've had a new extension socket installed a few days ago as we have to move the study to make way for a nursery.

the pc should move next week so then i will be able to see if anything has changed between 2 internal sockets ?

meanwhile i still have an outstanding fault report / issue logged with Idnet.

Rik : how long should i expect to wait for a response from Idnet ? I supplied them the info they requested last week.....but only on thursday iirc.....

not heard from them since but assume it takes a few days for them to get BT doing something useful

Rik · Oct 30, 2007, 09:32:57

Quote from: Kheldar on Oct 30, 2007, 08:03:54
Rik : how long should i expect to wait for a response from Idnet ? I supplied them the info they requested last week.....but only on thursday iirc.....

not heard from them since but assume it takes a few days for them to get BT doing something useful

Did they say what they were going to do, Steve? If they get BT to do deep testing of the line, it can take a couple of days. If you haven't heard anything by Thursday, give them a ring.

Kheldar · Oct 30, 2007, 10:45:01

they were going to contact BT.

i supplied them with some info from the bt speedtest which i ran 3 times.

Rik · Oct 30, 2007, 10:48:05

Sounds like they are going for deep testing then, Steve.

Kheldar · Oct 30, 2007, 10:51:33

is that related to deep pan Rik?

Rik · Oct 30, 2007, 10:54:00

You and food, Steve. You're having a bad effect on me, I've gone from wanting chocolate, to wanting cheese on toast to wanting pizza - all before elevenses!!

Kheldar · Oct 30, 2007, 10:57:23

u have elevenses !

i'm waiting for KFC which we're having tonite

Rik · Oct 30, 2007, 10:59:50

OMG - more food! Get thee behind me...

Kheldar · Oct 30, 2007, 11:01:05

large bargain bucket, beans and some hot wings..........

Rik · Oct 30, 2007, 11:04:57

Et tu, Steve?

Kheldar · Oct 30, 2007, 11:17:17

its shakespeare time !

Rik · Oct 30, 2007, 11:22:24

I was just caesaring the day. 8) 8)

Kheldar · Oct 30, 2007, 11:23:39

you having salad for lunch then Rik