Billing errors

[old Bill]

It must be the season of billing errors. Have just found out that BT have being charging me for the last year for a BB service which I did not have (wondered why the phone bill was allways so high). Have also just had a invoice from Idnet for a new years payment. Do I just ignore this as I do not have a BB service with Idnet at the moment ?

[Rik]

I'd contact them, Bill. If the system thinks the account is live, it will only keep generating reminders.

[Inactive]

Rumour is out that you are loaded Bill, holiday in Cyprus etc. they all want a share.

[old Bill]

This shows why Idnet are still the best. Have just spoken to Tim about the invoice sent out last week. It was sorted out with out a problem but the best thing is that he knew who I was even with out me having to tell him. How many ISPs know what their customers are called let alone know the name of a customer who left 6 months before hand.

[Rik]

It's the personal touch we love so much, Bill.

[cavillas]

Mmmm!!!

[Simon]

I am desperately trying to get a friend to bin Poopex and come over to IDNet.  The stupid part is, he has absolutely no patience with computers, and just wants everything to work, so as soon as I mention contacting Pipex for a MAC code, he's immediately dismissive as it would be "too much hassle".  What can you do? 

[Rik]

What can you do? 

Nothing, Simon. Sometimes we just have to stand back and let them find out the hard way.

[Inactive]

I was in a similar situation Simon, my friends left a Virgin BB area, so need a BT solution, I advised IDNet, they went to BT, now all they do is moan about it...tough.

[Simon]

I wouldn't mind, but even the incentive of a free month and the referral bonus didn't budge him!  Oh well, I guess sometimes you just have to know when to quit. 

[Rik]

Save it for those who will listen, Simon.

[Simon]

Pardon?

[Rik]

The advice...

[Simon]

Oh that... sorry, wasn't listening.