New arrival - line stats

Started by Endgame, Nov 01, 2007, 15:17:10

Previous topic - Next topic

0 Members and 1 Guest are viewing this topic.

Endgame

Thanks for the replys gang. I've just done a speed test and they were a little lower than what i expected, do i have to go through a 10 day training period again or should it be ok?

They think the end is nigh, it is only the beginning....................

Rik

You shouldn't re-train on a like for like transfer. Can you post your line stats and the results of a BT speed test?
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Cheers Rik, will do...............update shortly

They think the end is nigh, it is only the beginning....................

Endgame

Here's the results:

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 2699 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

They think the end is nigh, it is only the beginning....................

Rik

Your profile is OK. Is your exchange congested?

http://usertools.plus.net/exchanges/

If not, check your MTU/RWIN settings, but I don't think they'd impact that much. Maybe a call to support would be a good idea.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Hi Rik thanks for the link, haven't seen that before.

The exchange looks fine, i'll call support

cheers

They think the end is nigh, it is only the beginning....................

Rik

Let us know how you get on. :)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Just spoke to the very nice people at IDNet and they said something as strange as they don't have an IPprofile for me  ???

Anyway he said leave it as is over the weekend and if it's still the same he will get onto BT

They think the end is nigh, it is only the beginning....................

Rik

That's about what I'd expect, tbh, the systems will not have updated yet.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Conrad1

I think I'm in a similar situation.  My BT stats all look good (i.e. 8124, 7150 profile and such), but my current throughput is a little low...  Hopefully it will sort itself out once I am settled in.  I haven't dropped connection in about 24hours now so things seem to be going okay! I've had a solid 8.1 sync since my line activated!  ;D - I'm just waiting for my new router to arrive (thanks for the DSL Depot link again Rik! Karma to thee!) so I don't have to leave my machine running 24hrs.

Rik

Thanks, Conrad. It's not essential to keep the connection running 24/7, the only thing to avoid is lots of disconnections, especially 10 or more in an hour. However, if you start up the modem in the morning and turn off your machine when you have finished for the day, it will not impact on your training period.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Well i've been monitoring my speed over the weekend and it's still the same, i have just had a look at my router stats and found this:

Link Information
         
Uptime:   6 days, 16:15:02
Modulation:   G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]:   448 / 8,128
Data Transferred (Sent/Received) [GB/GB]:   3.19 / 11.62
Output Power (Up/Down) [dBm]:   11.5 / 19.5
Line Attenuation (Up/Down) [dB]:   9.0 / 17.0
SN Margin (Up/Down) [dB]:   23.0 / 14.5
Vendor ID (Local/Remote):   TMMB / TSTC
Loss of Framing (Local/Remote):   0 / 0
Loss of Signal (Local/Remote):   0 / 0
Loss of Power (Local/Remote):   0 / 0
Loss of Link (Remote):   0
Error Seconds (Local/Remote):   129 / 0
FEC Errors (Up/Down):   0 / 0
CRC Errors (Up/Down):   262 / 153
HEC Errors (Up/Down):   104 / 134

I have no idea what it all means but i notice the CRC/HEC Errors at the bottom there, is that bad?

They think the end is nigh, it is only the beginning....................

Endgame

Also i have noticed that some pages takes ages to load where others load straight away, would this have anything to do with the errors?

They think the end is nigh, it is only the beginning....................

Rik

You've had a few hundred errors in 160 hours, there's no problem there. You have a full-speed sync with room to spare, hence the higher noise margin. There doesn't appear to be anything wrong with your line.

Have you checked the throughput again with a BT speed test? What values are you using for MTU & RWIN?
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Hi Rik, thanks. I've just done another BT speedtest and it was an improvement of my last one:

     

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 5056 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

But when i check on speedtest.net it says my speed is 2500kbps, i have heard that speedtest.net isn't that reliable but that does seem to be the speed i am getting as it just seems a little slow?


They think the end is nigh, it is only the beginning....................

Rik

TBH, most speedtesters are not that reliable, they all use a cheat to establish speed, ie it's simulated. Find a reliable website and do a large download, a few tens of MBs. See what the measurement is there.

Given your line stats and profile, though, I'd be inclined to look at MTU & RWIN settings as being a potential cause of the problem.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Hi Rik, i tried looking for the MTU settings in my router and couldn't find them  ??? I don't know what RWIN settings are as i've never heard of them?

Its a Speedtouch 585v6 and i have looked everywhere but can't find anything to do with MTU or RWIN.

They think the end is nigh, it is only the beginning....................

Rik

RWIN is purely an OS setting, MTU is set in both the OS and the router. If the router is using a smaller value than the OS, then all packets are fragmented and the system slows down. I don't know the Speedtouch - anyone able to give advice on where the MTU is set?

Meantime, take a look at this sticky for step-by-step instructions on setting the OS.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Wow, just had a read through that helpful post nice one  :thup:

Unfortuantely i have a tendency to break things that i don't know anything about so i'm probably best leaving well alone!

They think the end is nigh, it is only the beginning....................

Rik

I've just been reading the main and CLI manuals for the 585, and I can't find a reference to the MTU setting, so it may be that it's fixed at 1500.

It's worth getting a copy of TCP Optimizer on your machine and just seeing what the current values are. (Make a note of them and you can always revert.) TCP Optimizer will find a value for your ideal MTU, from there, setting RWIN and, if necessary, scaling, is a doddle.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Hi Rik, i've just downloaded Optimizer and i ran it and it says my connection speed is 3000kbps, the MTU window is blank as is the TCP recieve window  ???

They think the end is nigh, it is only the beginning....................

Rik

Have you got the right network adapter selected?

[attachment deleted by admin]
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Yes it has automatically selected the right adapter

They think the end is nigh, it is only the beginning....................

Rik

I'm puzzled now (not an unusual state :) ). What happens if you hit optimal settings or current settings?

Which version of Windows are you using?
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

I'm constantly puzzled when it comes to computers!

I'm running XP. If i hit optimal settings my MTU goes to 1500, my TCP Recieve window goes to 256960, my TTL box goes to 64 and my TCP 1323 Options has the Windows scaling box checked.

If i then click on current settings it goes back to how they all were

They think the end is nigh, it is only the beginning....................

Rik

Hit File > Backup current settings, then choose and use the optimal settings, they sound about right to me. See if it helps - if not, you can revert using the saved copy.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Hmmmm



Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 4342 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.


Looks like that didn't work  ???

They think the end is nigh, it is only the beginning....................

Rik

Time to call support, I feel. The line isn't delivering its full potential, but I can't think of anything else to try. They will be able to run some tests to see what is going on.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Cheers Rik, i'll let you know how i get on

They think the end is nigh, it is only the beginning....................

Rik

Thanks - I do love a good mystery, but only when it's solved. :)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Just came off the phone and they said something is wrong and they will contact BT regarding it and get back to me


They think the end is nigh, it is only the beginning....................

Rik

I feel some deep testing coming on. ;)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Conrad1

My SpeedTouch 546 arrived today. I have just installed it and run the BT test and got:

    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 5894 kbps

Nice!  Now to do some tweaking!


Rik

Sounds like you're getting there Conrad. :)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Conrad1

I don't think I'm going to get much more out of this now... But this will do!  Woohoo!


Rik

Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Inactive

Quote from: Conrad1 on Nov 06, 2007, 00:37:58
I don't think I'm going to get much more out of this now... But this will do!  Woohoo!


Well done Conrad1, a nice result. ;)
Anything and everything that I post on here is purely my opinion, it ain't going to change the world, you are under no obligation to agree with me, it is purely my expressed opinion.

Conrad1

Thanks for all the good advice and links and such.  Now to get my Apache running with OpenSSL (eek!) so I probably won't be around for a while.  All the best!

Rik

Running Apaches - time to take cover.  ;D
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Den

Mr Music Man.

Rik

Now that reminds me of a joke. Unfortunately, not one I could tell here.  >:D
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Miriam is now on the case i have done 3 different speedtests and emailed them to her, she's getting onto BT...................go Miriam  :flamethrower:

They think the end is nigh, it is only the beginning....................

Lance

Miriam seems to get good results from BT, so you sould be in luck!
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

#43
Bit of an update:

I sent Miriam 3 BT speed test results taken at different times:

1st test:

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 4917 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

@ 11am


2nd test:



Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 9 kbps

This test was not conclusive and further testing is required.

Please wait whilst you are redirected to undertake a second test.

You now have two choices-

If you wish to carry out further tests and you are competent to make changes to your ADSL system configuration, then please click on 'Continue' button.

If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.


@ 4.30pm


3rd test


The IP address discovered on the network associated with your telephone number:01229xxxxxx, did not match the one we have logged from this browser/connection. Please check your telephone number and try again. If problem persists please contact your CP.

@ 7.30pm


Miriam contacted BT and was told it was congestion at the exchange, i pointed out that a friend is using the same exchange and constantly gets speeds of 7500kbps. I now have two options:

1. Wait for BT to upgrade the exchange

2. Call out a BT engineer and if no fault is found i have to pay £144

I begrudge paying that kind of money to BT for ANYTHING let alone a call out, what can i do so it is cast iron nothing is at fault at my end...............i have already changed filters, tested the socket behind the faceplate and tested my router at a friends house?

edit to remove telephone number

They think the end is nigh, it is only the beginning....................

Rik

Being at the same exchange, sadly, does not mean being on the same DSLAM or virtual path - so these sorts of things do happen. Normally, there isn't a charge raised if the fault is on the BT side. Did Miriam warn you of the charge, if so I would guess BT have said, "we know the problem, we can't do anything immediately, if you want us to come out there will be a charge..." :(
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Yes Miriam had warned me, i am 100% positive that their is a fault on the line but i am also 100% positive BT will charge me £144 for their services

Have i ever mentioned i hate BT with a passion?

They think the end is nigh, it is only the beginning....................

Rik

No, but you're amongst friends.  :( The whole profile system is for BT's convenience, not for technical reasons. The time it takes for a profile to recover is to ease the load on BT's systems, not for technical reasons etc etc etc.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

I actually know somebody who works for BT and when i told her my problems and the lack of support i was recieving from BT she answered "your classed as an olo" (or something like that) which in laymens terms means that because we're not with BT they don't give a ****

>:(

They think the end is nigh, it is only the beginning....................

Rik

So much for the separation - retail, wholesale and Openreach. It seems it's only served to push up charges.  >:D
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame


They think the end is nigh, it is only the beginning....................

Lance

Painful! I hope you get your line sorted soon!
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Aww mate, i have just got COD4 and want to play a game online and i can't  >:(

I'm gonna have to talk to somebody about this tomorrow, my speeds are going up and down rapidly, fluctuating anywhere between 3000kbps down to 250kbps  :(

They think the end is nigh, it is only the beginning....................

Lance

You might as well give me the game, seeing you can't play it!

Speak to support in the morning, and have a few bt speedtests to hand.
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

It's good...................................really good

I'll give them a call again in the morning but i reckon it'll mean sending out Dick Turpin i mean a BT engineer, which will probably cost me

They think the end is nigh, it is only the beginning....................

Endgame

I've just tested this morning and this is my speed:



Although not what it should be it shows just how badly it is fluctuating up and down, fwiw it's only ever the download speed affected , the upload is always fine  ???

They think the end is nigh, it is only the beginning....................

Den

Last week I received a call from a customer, He had applied for a ISDN line and set up for his business. He ordered it via a private communication firm and left it to them. Two lines into the premises one with Broadband on and one with RedCare on. Guess which one they tried to put the ISDN on. You've got it, the RedCare one. BT said that RedCare would work on a ISDN line, now as BT own RedCare wouldn't you think that they would know that this was discontinued (due to lack of sales) some time ago and is not now compatible. It taken nearly a week to sort out and lots of phone calls and visits, BT I hate them  >:( and the private firm was no better (ex BT).
Mr Music Man.

Rik

Quote from: Endgame on Nov 13, 2007, 08:20:01
I've just tested this morning and this is my speed:



Although not what it should be it shows just how badly it is fluctuating up and down, fwiw it's only ever the download speed affected , the upload is always fine  ???

Sounds like you're on a Rudolph exchange. :(
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Sorry Rik, you've lost me there  ;D



Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 6610 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

I have managed to do a BT speedtest this morning and although it says i am getting a throughput of 6610kbps it honestly feels like i am getting anywhere between the 500-3500kbps that speedtest.net say i am. I know speedtest aren't supposed to be reliable but how can 2 tests differate vastly? Also why are my speeds fluctuating so rapidly, it is like when i am browsing webpages some won't load at all and some will pop up rapidly.

I am only asking as Miriam has said that the only line of enquiry now is to call a BT engineer out, and we all know what that means............

They think the end is nigh, it is only the beginning....................

Rik

Quote from: Endgame on Nov 13, 2007, 09:18:30
Sorry Rik, you've lost me there  ;D

Sorry, seasonal whimsy - a red, or congested exchange.

QuoteI have managed to do a BT speedtest this morning and although it says i am getting a throughput of 6610kbps it honestly feels like i am getting anywhere between the 500-3500kbps that speedtest.net say i am. I know speedtest aren't supposed to be reliable but how can 2 tests differate vastly?

Different techniques, different routes to server, different loads on server. The only reliable speed test is to do a large download, eg Linux distro, from a 'known good' server.

QuoteAlso why are my speeds fluctuating so rapidly, it is like when i am browsing webpages some won't load at all and some will pop up rapidly.

That could be an MTU issue, what value are you using? It could be a DNS issue, you can check that by switching to OpenDNS.

QuoteI am only asking as Miriam has said that the only line of enquiry now is to call a BT engineer out, and we all know what that means............

If you've done all you can to eliminate any possible wiring issues, then it shouldn't cost you anything. Obviously, though, if they find the issue to be in your wiring after the master socket... :(
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Cheers Rik, the problem i have though is that if they run a BT speedtest and it says i am getting 6000+ kbps then he's going to say "whats the problem?"

Unless he spends half of the day at my house so i can show him how the speed fluctuates drastically  from one hour to the next he's going to be walking away with £144 in his sky rocket!

If i check the test socket again behind the faceplate and i am still getting the speed fluctuations does that more or less rule anything out at my end?

They think the end is nigh, it is only the beginning....................

Endgame

Ooops, forgot about the MTU bit, tbh i'm not sure its whatever the router set it at as i haven't changed anything, wouldn't know how too  :P

They think the end is nigh, it is only the beginning....................

Rik

Quote from: Endgame on Nov 13, 2007, 09:29:07
Cheers Rik, the problem i have though is that if they run a BT speedtest and it says i am getting 6000+ kbps then he's going to say "whats the problem?"

IDNet will book the call as fluctuating speed, so it shouldn't pan out like that.

QuoteIf i check the test socket again behind the faceplate and i am still getting the speed fluctuations does that more or less rule anything out at my end?

It does. Provided the socket is wired correctly (your extensions are connected to the detachable face plate, not the rear), then when you connect to the test socket, the you are connecting directly to the exchange pair, with nothing else attached.

As for MTU, try experimenting with 1458, using TCP Optimizer to set Windows, you can leave the router alone. Before you change anything, go here and select the analyzer. That will tell you what your 'visible' MTU is. Then repeat the exercise after setting 1458 in Windows (remember to re-boot).
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Thanks again Rik i'll do it when i get in from work tonight

They think the end is nigh, it is only the beginning....................

Lance

If the master socket is incorrectly wired, would BT correct this under regularisation of master socket?

Where Rik has said leave the router's MTU alone, he means as long as it is set to at least the windows value. The easiest thing to do is set it to 1500 and then forget about it!
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Rik

Quote from: Lance on Nov 13, 2007, 11:19:01
If the master socket is incorrectly wired, would BT correct this under regularisation of master socket?

If they did the original work, they should do, Lance. Unfortunately, it's a little less clear these days since the introduction of Openreach. :(
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Quote from: Lance on Nov 13, 2007, 11:19:01
If the master socket is incorrectly wired, would BT correct this under regularisation of master socket?

Where Rik has said leave the router's MTU alone, he means as long as it is set to at least the windows value. The easiest thing to do is set it to 1500 and then forget about it!

I've been in the house 2 years and never had this problem before, and i certainly haven't gone anywhere near the master socket to change any wires..........................i wouldn't know where to start  ;D

They think the end is nigh, it is only the beginning....................

Rik

Quote from: Endgame on Nov 13, 2007, 12:22:58
I've been in the house 2 years and never had this problem before, and i certainly haven't gone anywhere near the master socket to change any wires..........................i wouldn't know where to start  ;D

Can you remove the face plate and post a photo of it?
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

MoHux

Quote from: Endgame on Nov 13, 2007, 09:30:15
Ooops, forgot about the MTU bit, tbh i'm not sure its whatever the router set it at as i haven't changed anything, wouldn't know how too  :P

Assuming you are using Windows XP.
Do as Lance says regarding the Router MTU.  Some routers appear to have the MTU set far too low at 1400 (probably to suit AOL).
Whatever it is, change it to 1500 then change Windows MTU with DRTCP or TCP Optimiser, as Rik suggested.  Although I find 'Optimiser' can confuse someone new to its use.

HTH  ;)
"It's better to say nothing and be thought an idiot - than to open your mouth and remove all doubt."

Endgame

I'm going to post 4 different speedtests, 2 from where the router is postioned now (a speedtest.net and a BT one) and then remove the faceplate and do another two from the test socket.

Rik, i'll take a pic behind the faceplate and post it up in a minute

They think the end is nigh, it is only the beginning....................

Rik

Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Ok here's the first two which amazingly are more or less the same, i can guarantee this is the first time that this has happened as usually the BT one is nearly double from the speedtest.net one


BT:

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 3453 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.



Speedtest.net:



I'll now remove faceplate take pic and do another two tests..................back in a bit  :)

They think the end is nigh, it is only the beginning....................

Endgame

Ok i have removed the faceplate




Here is the speedtest.net result:



And when i did the BT speedtest this was the message i got after what seemed like an eternity!



'The system is currently busy. Please try again shortly, however if this problem persists, raise the issue with your service provider'


They think the end is nigh, it is only the beginning....................

Rik

#72
I think your faceplate is wired wrongly - are there no wires attached to it? It looks to me as if the extensions are taken from the rear, so are not disconnected when you use the test socket.

Take a look at the second photo here. That's the rear of a correctly-wired NTE5 face plate.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

No there are no wires attatched to the faceplate at all  ???


They think the end is nigh, it is only the beginning....................

Rik

Then you can ignore the test socket as a diagnostic, I'm afraid. I'd suggest you have a word with support, and see if they think they can get BT to regularise the socket for you without charge.

Failing which, there is supposed to be a fixed fee of £30 to do so, though I've never managed to find it in a price list.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

I've just had a little poke around and the bundle of wires that you can see in my pic aren't connected so i have pulled them through and i now have 1 green wire with white banding, one white wire with green banding, one orange wire with white banding and one white wire with orange banding.....................i hope that makes sense  ???

They think the end is nigh, it is only the beginning....................

Rik

That sounds like the conventional coding of the blue/white, white/blue pair being used for the connection then. If you feel like taking the socket off the wall (strictly illegal but...), see what wires are connected to the screw terminals on the rear.
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Quote from: Rik on Nov 13, 2007, 17:42:50
Then you can ignore the test socket as a diagnostic, I'm afraid. I'd suggest you have a word with support, and see if they think they can get BT to regularise the socket for you without charge.

Failing which, there is supposed to be a fixed fee of £30 to do so, though I've never managed to find it in a price list.

Oh so its not just a case of me connecting these loose wires to the faceplate then?

They think the end is nigh, it is only the beginning....................

Endgame

Quote from: Rik on Nov 13, 2007, 17:47:29
That sounds like the conventional coding of the blue/white, white/blue pair being used for the connection then. If you feel like taking the socket off the wall (strictly illegal but...), see what wires are connected to the screw terminals on the rear.

I'm going in.......................................   :flamethrower:  :police:

Breaking the law, breaking the law.....................

They think the end is nigh, it is only the beginning....................

Lance

Is that sirens I hear???!!!  :police: :police: :police:
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Ok after *ahem* guessing what was behind the faceplate i think it could be a blue wire with white banding and a white wire with blue banding.......................of course i could be completely wrong as this is just a guess as i would never ever break the law  :angel:

They think the end is nigh, it is only the beginning....................

Rik

Are you sure that's where your line enters the house. The external exchange pair are normally (but not always) a solid colour. I'm wondering if you have star topology wiring, with the wires radiating out from a connection point somewhere else. How many sockets do you have?
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Quote from: Rik on Nov 13, 2007, 18:04:05
Are you sure that's where your line enters the house. The external exchange pair are normally (but not always) a solid colour. I'm wondering if you have star topology wiring, with the wires radiating out from a connection point somewhere else. How many sockets do you have?

I'm just on my way out, but as far as i know this is the only socket in the house!

I'll have a good check when i get back!

They think the end is nigh, it is only the beginning....................

Rik

Quote from: Endgame on Nov 13, 2007, 18:05:40
I'm just on my way out, but as far as i know this is the only socket in the house!

I'll have a good check when i get back!

If that's the case, you wouldn't have any wires on the face plate, so ignore my comments, sorry.  :-[

(Equally, the test socket and the ordinary socket should give identical results.)
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Yep i'm pretty sure that that is the only socket in the house, unless there is one under the floorboards!

So is it pretty useless testing the socket behind the faceplate then as i'm directly wired to it anyway?

They think the end is nigh, it is only the beginning....................

Lance

Normally if you have extensions in the house, these would be wired to the faceplate. This is why removing the faceplate and using the test socket is normally a good way of making sure that the extensions and associated wiring isn't causing the problem.

In your case, with no extensions it is effectively the same as using the test socket.

This also indicates that the problem is outside of your control. From what you report with the fluctuating speeds, to me it suggests that there is congestion at the exchange. Unfortunately, BT don't release the exchange status information as regularly as people would like, so the data is often a couple of weeks at least out of date :(
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Quote from: Lance on Nov 13, 2007, 19:35:03
Normally if you have extensions in the house, these would be wired to the faceplate. This is why removing the faceplate and using the test socket is normally a good way of making sure that the extensions and associated wiring isn't causing the problem.

In your case, with no extensions it is effectively the same as using the test socket.

This also indicates that the problem is outside of your control. From what you report with the fluctuating speeds, to me it suggests that there is congestion at the exchange. Unfortunately, BT don't release the exchange status information as regularly as people would like, so the data is often a couple of weeks at least out of date :(

This is what Miriam reported back from BT (congestion at the exchange) but i just cannot see why/how my line is affected so badly compared to all of my friends who use the same exchange, in fact i live closer than anybody to the exchange, i can practically see it out of my bedroom window!

They think the end is nigh, it is only the beginning....................

Lance

It could be that you are on a different virtual path at and from the exchange and it could be that the virtual paths that your friends are on are not as congested.

Unfortunately, it doesn't matter how close you live to the exchange if it is congested.
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Quote from: Lance on Nov 13, 2007, 19:51:13
It could be that you are on a different virtual path at and from the exchange and it could be that the virtual paths that your friends are on are not as congested.

Unfortunately, it doesn't matter how close you live to the exchange if it is congested.

What would happen Lance if the engineer called at my house and found no faults, and also found no faults on the line and just put it down to congestion at the exchange, would i still have to pay BT the ridiculous £144?

They think the end is nigh, it is only the beginning....................

Lance

I can't answer that one - support may be able to give some guidance. It's a tough one to call. One part of me is saying that if BT come out and find only the exchange congestion they will charge because they have already informed you of the problem. However, another part of me is saying that they shouldn't charge because the problem is on their side of the master socket.

Definitely one for support to give guidance on I'm afraid.
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Yeah thats what i'm bothered about as they could pull the "exchange congestion" line as i cannot prove otherwise, catch 22 methinks, no matter what i do i'm on a loser. If i report the problem i pay £144 if i don't i have to put up with these slow speeds  :(

They think the end is nigh, it is only the beginning....................

Lance

I guess you will just have to wait until BT have upgraded the number of Virtual paths at the exchange. Sometimes this can happen quickly, sometimes it will go on a month or two :(

If it's any consolation, I think my exchange may be congested too :( :(
Lance
_____

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

   

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 5935 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.






Just ignore these tests, its for my own personal reference

They think the end is nigh, it is only the beginning....................

Rik

Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.

Endgame

Said what?  ;)



Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 6036 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.








They think the end is nigh, it is only the beginning....................

Endgame

     

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 3660 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.


They think the end is nigh, it is only the beginning....................

Rik

You're certainly displaying all the classic signs of exchange congestion (assuming you post shortly after each test). :(
Rik
--------------------

This post reflects my own views, opinions and experience, not those of IDNet.