New arrival - line stats

[Rik]

Hit File > Backup current settings, then choose and use the optimal settings, they sound about right to me. See if it helps - if not, you can revert using the saved copy.

[Endgame]

Hmmmm



Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 4342 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.


Looks like that didn't work 

[Rik]

Time to call support, I feel. The line isn't delivering its full potential, but I can't think of anything else to try. They will be able to run some tests to see what is going on.

[Endgame]

Cheers Rik, i'll let you know how i get on

[Rik]

Thanks - I do love a good mystery, but only when it's solved.

[Endgame]

Just came off the phone and they said something is wrong and they will contact BT regarding it and get back to me

[Rik]

I feel some deep testing coming on.

[Conrad1]

My SpeedTouch 546 arrived today. I have just installed it and run the BT test and got:

    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 5894 kbps

Nice!  Now to do some tweaking!

[Rik]

Sounds like you're getting there Conrad.

[Conrad1]

I don't think I'm going to get much more out of this now... But this will do!  Woohoo!

[Rik]

It would certainly do me.

[Inactive]

I don't think I'm going to get much more out of this now... But this will do!  Woohoo!

Well done Conrad1, a nice result.

[Conrad1]

Thanks for all the good advice and links and such.  Now to get my Apache running with OpenSSL (eek!) so I probably won't be around for a while.  All the best!

[Rik]

Running Apaches - time to take cover. 

[Den]

Quick form a circle. 

[Rik]

Now that reminds me of a joke. Unfortunately, not one I could tell here. 

[Endgame]

Miriam is now on the case i have done 3 different speedtests and emailed them to her, she's getting onto BT...................go Miriam 

[Lance]

Miriam seems to get good results from BT, so you sould be in luck!

[Endgame]

Bit of an update:

I sent Miriam 3 BT speed test results taken at different times:

1st test:

Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 4917 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

@ 11am


2nd test:



Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 9 kbps

This test was not conclusive and further testing is required.

Please wait whilst you are redirected to undertake a second test.

You now have two choices-

If you wish to carry out further tests and you are competent to make changes to your ADSL system configuration, then please click on 'Continue' button.

If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.


@ 4.30pm


3rd test


The IP address discovered on the network associated with your telephone number:01229xxxxxx, did not match the one we have logged from this browser/connection. Please check your telephone number and try again. If problem persists please contact your CP.

@ 7.30pm


Miriam contacted BT and was told it was congestion at the exchange, i pointed out that a friend is using the same exchange and constantly gets speeds of 7500kbps. I now have two options:

1. Wait for BT to upgrade the exchange

2. Call out a BT engineer and if no fault is found i have to pay £144

I begrudge paying that kind of money to BT for ANYTHING let alone a call out, what can i do so it is cast iron nothing is at fault at my end...............i have already changed filters, tested the socket behind the faceplate and tested my router at a friends house?

edit to remove telephone number

[Rik]

Being at the same exchange, sadly, does not mean being on the same DSLAM or virtual path - so these sorts of things do happen. Normally, there isn't a charge raised if the fault is on the BT side. Did Miriam warn you of the charge, if so I would guess BT have said, "we know the problem, we can't do anything immediately, if you want us to come out there will be a charge..."

[Endgame]

Yes Miriam had warned me, i am 100% positive that their is a fault on the line but i am also 100% positive BT will charge me £144 for their services

Have i ever mentioned i hate BT with a passion?

[Rik]

No, but you're amongst friends.  The whole profile system is for BT's convenience, not for technical reasons. The time it takes for a profile to recover is to ease the load on BT's systems, not for technical reasons etc etc etc.

[Endgame]

I actually know somebody who works for BT and when i told her my problems and the lack of support i was recieving from BT she answered "your classed as an olo" (or something like that) which in laymens terms means that because we're not with BT they don't give a ****

[Rik]

So much for the separation - retail, wholesale and Openreach. It seems it's only served to push up charges. 

[Endgame]

Arghhhhhhhhhhhhhhhhhhhhh