Little advice on speed...

[ducky22]

I almost feel bad for complaining but I'm having some issues with throughput.

Last week I was syncing up around 6.4mbit with a margin of 6 so that gave me a bRAS profile of 5.5mbit. I had some problems with the actual telephone line in that I could clearly hear someone else's conversation in the background.

I logged a fault via bt.com and at some ridiculously early time in the morning the next day I got a call from an engineer at the exchange. He said that he was going to swap me over to a spare line to see if that cleared the problem up. A few hours later I noticed that the problems was gone and that my router was now syncing up at 8128mbit with a margin of 13.5dB. Go BT I say!

My bRAS profile has now changed from 5.5mbit to 7.15mbit. My problem is I cannot get throughput beyond 3.5mbit/second. That's with torrents, multi-threaded downloads, speedtester.bt.com etc etc. I've tried at 1pm, 6pm, 10pm, 3am and all the same.

I've tried with my desktop and laptop and both have the same 'slow' speed. My bandwidth usage is exactly as I expected it to be and I see nothing dodgy running in the background or when using Netstat.

I'm wondering if anyone has any suggestions?

[Rik]

Is your exchange congested?

Check here.

If not, call support and ask them to test the line. Try to have two or three BT speed tests to hand when you call, as they are going to ask you for them.

[ducky22]

Yep, its Red. Red as of 15 Oct 07. The ETA fix time is: 01 Nov 07. Glad to see another target has been kept  .

A little ridiculous that I'm not even getting close to the max throughput even during off-peak hours.

Thanks Rik!

[Lance]

What BT give with one hand take with the other!

[Rik]

A little ridiculous that I'm not even getting close to the max throughput even during off-peak hours.

BT don't seem to have worked out yet that the number of ADSL customers is growing. Instead of planning capacity, they just play catch up.

[ducky22]

BT don't seem to have worked out yet that the number of ADSL customers is growing. Instead of planning capacity, they just play catch up.

I'm far too used to increasing capacity as soon as 50% is used :-P. I work for a web hosting company and that's our policy.

[Rik]

Time to move to BT, then, and start changing their attitudes.