Pings

[Ronnie]

thanks avengeruk

[AvengerUK]

Just been talking to simon about the ping problems,

- Basically im going to try my differnt routers, and see if they make any difference to the problem. - ill post back late tomorrow night/wednesday with some short-term results, could be interesting

(Reason is BT tested different chipsets, and found up to 2mbit differences, and some produced ping problems.
I have a Safecom 4114 to test, and Safecom SART2-4115 to test and a USR-9003 (which i dont think will work!) )

[maxping]

*edited*

[mrapoc]

surely loads of routers aren't buggered? i only got mine under a year ago 

[AvengerUK]

I admit, its unlikly in my opinion, but im totally open to any and all suggestions/things to try!!

I have tried my other routers before for stability, all i know is they both sync ALOT lower than my SART2-4115, but we shall see - about to try the 4114

[maxping]

So if you have been using a certain router for ages and then suddenly things go t**s up with the pings its down to the router 

I have a trust modem/router its been fine for ages and now (forgetting my interleaving problem for a moment) i like a lot of users here have noticed the ping spikes.

For those who have never seen the graph before  the green line marks the  average ping and its approx 50ms the blue lines show the spikes(ignore the numbers in the column to the right as the 20 would be 100ms and the 40 = 200ms).

[maxping]

I admit, its unlikly in my opinion, but im totally open to any and all suggestions/things to try!!

I gave my old speedtouch 330 usb a try but it made no difference , it also didnt make it any worse 

[mrapoc]

does ne 1 know if this is isolated to max only or other packages? also are other isps getting the same problems?

[AvengerUK]

does ne 1 know if this is isolated to max only or other packages? also are other isps getting the same problems?

No idea, no idea! - i know of some ISP's with similar problems, but by no means the majoritory of them

[maxping]

Well my connections hit a new all time low, trying to have a couple of games tonight and the pings were all over the place its become a total joke. 

Its bad enough playing with a ping of 50+ but when its shooting up into the 70's its a waste of time. 

To make matters worse I find it difficult to contact customer support through the daytime so rely on this forum for my information.

Simon if you read this can you leave some feedback its turning into a joke , look at my graph below .


Key (pinging per second)

### RED ###  Packet loss (percentage)
### YELOW ###  Minimum response time (in milliseconds)
### GREEN ###  Average response time (in milliseconds)
### BLUE ###  Maximum response time (in milliseconds) 

Key (pinging per minute)

### RED ###  Packet loss (percentage
### BLUE ###  Response time (in milliseconds) 

[browney]

(Reason is BT tested different chipsets, and found up to 2mbit differences, and some produced ping problems.
I have a Safecom 4114 to test, and Safecom SART2-4115 to test and a USR-9003 (which i dont think will work!) )

We also had a long chat about this

Simon even got the guys at OC3D to try a few games out and seen no big problems its a hell of a problem to track down as not every one is seeing the same problem

[equk]

I have tried a safecom-4114 and a origo ASR-8100 here which both have same chipsets the origo seems to give marginally better pings so I'm using that atm.

Just playing quake3 and the ping was more stable 40-50ms but still seeing jumps to 130ms. The jumps were like someone was using my connection. Was just thinking maybe there's a reason they(bt) don't put a contention ratio on maxdsl lines? ie-put on as many as they like 

possibly also why BT seem to be pushing it on to people, loads of ISPs only seem to have maxdsl on their sites now 

[Scott]

Well I can confirm that I'm not seeing these symptoms and I'm on IPStream 500.
No MAX for me but that may or may not help !

[Simon_idnet]

Hi Maxping

We are chasing BT to get Interleaving disabled on your line for you (you should have received an email from Miriam yesterday). Will let you know when we hear from BT though I expect you may know when it is done before we do!

Cheers
Simon

[Scott]

Thanks for keeping tabs on this thread Simon...it's a hot one for many in here - not least those most directly affected !

Fellow IDNet FanBoys/Girls:

In lieu of a expected fix date (which I'm certain Simon, Tim and the engineers working their behalf are desperately working toward) unless you have a revelatory insight or some change in symptoms on your line lets try and keep this post on-topic and (as much as is humanly possible - I know people are pissed off !) moan-free.

This isn't a Mod cracking the more that we have a great relationship with our guys in IDNet - let's help them get things back to normal by letting them focus on the important stuff and not sidetrack 'em !

You can be sure when they know something - we'll know something !

[equk]

I've been re-graded to the 2mb fixed service

I've just done a speedtest and it seems even slower than it was on max

http://www.speedtest.bbmax.co.uk/results.php?t=1157453461&v=400388

Download Speed:     1684 kbps (210.5 KB/sec transfer rate)
Upload Speed:    232 kbps (29 KB/sec transfer rate)

on the BT tester - 1501 kilo bits per second (Kbps)

BT would regard the speed ranges shown below as normal service:

     For 250kbps End Users speeds between 50 - 250kbps.
     For 500kbps End Users speeds between 100 - 500kbps.
     For 1000kbps End Users speeds between 200 - 1000kbps.
     For 2000kbps End Users speeds between 400 - 2000kbps.

On ping times - seems just as bad, if not worse  115ms to the gateway

Code Select Expand

traceroute to 194.109.69.93 (194.109.69.93), 30 hops max, 40 byte packets
1  cisco (192.168.1.1)  1.223 ms  0.681 ms  0.644 ms
2  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  119.628 ms  115.205 ms  111.993 ms
3  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  115.979 ms  128.091 ms  171.840 ms
4  telehouse-gw.idnet.net (212.69.40.1)  138.281 ms  137.015 ms  140.043 ms
5  redbus-gw.idnet.net (212.69.63.1)  138.112 ms  138.597 ms  143.875 ms
6  ams-ix.sara.xs4all.net (195.69.144.48)  143.952 ms  133.021 ms  230.072 ms
7  0.so-6-0-0.xr2.3d12.xs4all.net (194.109.5.5)  117.667 ms  184.925 ms  139.892 ms
8  0.so-3-0-0.cr2.3d12.xs4all.net (194.109.5.94)  145.962 ms  190.986 ms  179.582 ms
9  quake3-04.xs4all.nl (194.109.69.93)  179.895 ms  156.255 ms  136.168 ms

also - nice stability?

traceroute to 194.109.69.93 (194.109.69.93), 30 hops max, 40 byte packets
1  cisco (192.168.1.1)  0.678 ms  0.668 ms  0.651 ms
2  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  24.036 ms  32.562 ms  36.039 ms
3  * telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  89.689 ms  84.546 ms
4  telehouse-gw.idnet.net (212.69.40.1)  72.201 ms  84.327 ms  75.851 ms
5  redbus-gw.idnet.net (212.69.63.1)  279.809 ms  272.496 ms  267.626 ms

[AvengerUK]

Morning! - im about to post my results with the different modems, just finishing with my USR one now (which i think has destroyed my profile...crawling @ 500kb/s lol)

Right, first of all, the safecom SART2-4115:

Sync speed: 2228kb/s down, 448kb/s up - stable.
I tested using l8nc and just pinging several locations.  Pings spiked, and sometimes remained high, seen in l8nc graph.


Next, the Safecom 4114:
Sync speed: 1666 down, 448 up - stable




Currently im using the USR 9003, which is a pain! - however, i cant post a graph for another hour or so (not enough data) - but, currently, EVERYTHING pings over 100ms, and rebooting the router/leaving it off for a bit doesent help. "Wuhoo"

[equk]

not sure it's modem/router issues tho, as 3 of us had the same ping results at the same times, pretty sure we have different routers, but are still getting the same results? 

I'm not really sure whether to buy a new router or not. My Safecom-4114 and my Origo both sync at the same rate.

I also had no problems at all with either of them at my other house.

Also I'm only 1.95km away from my exchange so not sure how I have 50db of noise on the line 

[AvengerUK]

I think safecom (4114) and origo's both use Connexant chipsets, as origo firmwares can be used on safecom routers!

[equk]

I think safecom (4114) and origo's both use Connexant chipsets, as origo firmwares can be used on safecom routers!

yer I tried different firmwares. The safecom doesn't have enough flash mem for some firmwares tho.

ATM I'm running billion firmware on the origo which seems to be ok, slight decrease in ping times.

I have tried a safecom-4114 and a origo ASR-8100 here which both have same chipsets the origo seems to give marginally better pings so I'm using that atm.

I agree with this:

So if you have been using a certain router for ages and then suddenly things go t**s up with the pings its down to the router 

the idea of blaming routers/modems seems a bit like passing the buck on BTs behlalf

[karvala]

Hi Maxping

We are chasing BT to get Interleaving disabled on your line for you (you should have received an email from Miriam yesterday). Will let you know when we hear from BT though I expect you may know when it is done before we do!

Cheers
Simon

Can mine be done at the same time please?  It was also not switched off two weeks ago when the modify order was submitted, and I sent an e-mail to Miriam last week asking for it to be done again, which I'm disappointed to say has not even received a reply.

[Scott]

Also I'm only 1.95km away from my exchange so not sure how I have 50db of noise on the line 

Just remember distance <> line length...BT recommends a 1.4 factor on distance as a VERY rough guide to line length but that's a real 'finger in the air' assumption. You could be on a heck of a lot longer line length than that, not to mention material differences like Cu pairs to Al pairs + repairs etc etc 

[equk]

Also I'm only 1.95km away from my exchange so not sure how I have 50db of noise on the line 

Just remember distance <> line length...BT recommends a 1.4 factor on distance as a VERY rough guide to line length but that's a real 'finger in the air' assumption. You could be on a heck of a lot longer line length than that, not to mention material differences like Cu pairs to Al pairs + repairs etc etc 

prob lots of repairs then knowing bt 
or should tht be bodges   

[AvengerUK]

Appology to my previous post...its not my l8nc graph - its ronnies! i bookmarked the wrong one lol

[AvengerUK]

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