Pings

[equk]

ping seems to have gone down now, altho doesn't seem very stable, has been at 130+ since this morning . So that's at least 5hours at 130ms+.
Currently pinging the gateway at 35ms!? 

Code Select Expand

traceroute to 194.109.69.93 (194.109.69.93), 30 hops max, 40 byte packets
1  cisco (192.168.1.1)  1.201 ms  0.672 ms  0.637 ms
2  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  35.669 ms  31.611 ms  32.009 ms
3  * telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  89.608 ms  88.333 ms
4  telehouse-gw.idnet.net (212.69.40.1)  82.322 ms  90.435 ms  81.954 ms
5  redbus-gw.idnet.net (212.69.63.1)  68.065 ms  53.421 ms  58.295 ms
6  ams-ix.sara.xs4all.net (195.69.144.48)  73.700 ms  53.043 ms  53.928 ms
7  0.so-6-0-0.xr2.3d12.xs4all.net (194.109.5.5)  52.058 ms  120.949 ms  49.117 ms
8  0.so-3-0-0.cr2.3d12.xs4all.net (194.109.5.94)  44.841 ms  47.171 ms  49.941 ms
9  quake3-04.xs4all.nl (194.109.69.93)  43.990 ms  45.394 ms  45.875 ms

[equk]

omg gone up to 80ms to gateway again now

WTF is going on, this is just stupid, might aswell be on a modem connection, would probably be more stable.

Code Select Expand

traceroute to 194.109.69.93 (194.109.69.93), 30 hops max, 40 byte packets
1  cisco (192.168.1.1)  0.683 ms  0.681 ms  0.641 ms
2  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  80.337 ms  92.086 ms  82.047 ms
3  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  89.982 ms  90.616 ms  91.934 ms
4  telehouse-gw.idnet.net (212.69.40.1)  99.898 ms  120.199 ms  97.787 ms
5  redbus-gw.idnet.net (212.69.63.1)  99.904 ms  94.087 ms  93.912 ms
6  ams-ix.sara.xs4all.net (195.69.144.48)  127.890 ms  146.172 ms  147.910 ms
7  0.so-6-0-0.xr2.3d12.xs4all.net (194.109.5.5)  155.846 ms  162.268 ms  168.615 ms
8  0.so-3-0-0.cr2.3d12.xs4all.net (194.109.5.94)  150.820 ms  146.134 ms  129.865 ms
9  quake3-04.xs4all.nl (194.109.69.93)  129.831 ms  138.138 ms  141.875 ms

[AvengerUK]

omg gone up to 80ms to gateway again now

WTF is going on, this is just stupid, might aswell be on a modem connection, would probably be more stable.

Code Select Expand

traceroute to 194.109.69.93 (194.109.69.93), 30 hops max, 40 byte packets
1  cisco (192.168.1.1)  0.683 ms  0.681 ms  0.641 ms
2  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  80.337 ms  92.086 ms  82.047 ms
3  telehouse-bb-gw1-vpdn.idnet.net (212.69.63.45)  89.982 ms  90.616 ms  91.934 ms
4  telehouse-gw.idnet.net (212.69.40.1)  99.898 ms  120.199 ms  97.787 ms
5  redbus-gw.idnet.net (212.69.63.1)  99.904 ms  94.087 ms  93.912 ms
6  ams-ix.sara.xs4all.net (195.69.144.48)  127.890 ms  146.172 ms  147.910 ms
7  0.so-6-0-0.xr2.3d12.xs4all.net (194.109.5.5)  155.846 ms  162.268 ms  168.615 ms
8  0.so-3-0-0.cr2.3d12.xs4all.net (194.109.5.94)  150.820 ms  146.134 ms  129.865 ms
9  quake3-04.xs4all.nl (194.109.69.93)  129.831 ms  138.138 ms  141.875 ms

lol - i still await a reply, but my connection is doing just the same as yours - extremely annoying

[equk]

I guess we know about current ping problems:
It's not only the maxadsl service as I'm on the 2mb fixed service and am still getting the same.
It doesn't seem to be a line fault as many people are getting the same problems at the same times of day
It doesn't seem to be a router problem as various people use various routers.(maybe we could compile a list? might not be of any help tho)

Routers of people with problems:

Safecom SAMR-4114 - Chipset : Conexant (CX82310-14) - equk & AvengerUK
Origo ASR-8100 Chipset : Conexant (CX82310) - equk
Safecom SART2-4115 - Chipset: TNETD7300 - AvengerUK
USR 9003 - 6480/6482 Eagle ADSL Chipset - AvengerUK
Solwise sar110 - Viking 2 chipset - philco
speedtouch 580 - Thomson/Alcatel chipset - mrapoc
Trust GB445A - maxping
Netgear DG834G - Chipset: TI Ar7 (MIPS 4KEc) - I think I've seen someone post who has this
Netgear DG834PN - I think I've seen someone post who has this

speedtouch 330 - USB Modem - maxping
Linksys ADSL2MUE modem - GlobeSpan Chipset - Danni
Not sure what can be done next?

[philco]

Solwise sar110

[AvengerUK]

Well theres a couple of things we can do:

(oh and u missed two of my routers lol - SAMR 4114 and USR 9003)

• Wait for the issue to be solved
• Put up with it
• leave

[mrapoc]

speedtouch 580

[Ronnie]

my latency graph today

http://www.l8nc.com/graph.php?jid=0b903a11129d2cdad0bc29c1d166926c&sid=872479bcaa97fb93d38a4d438afa287a&day=today

and my pinplotter graph to idnet from my computer they are nearly mirroring again

[attachment deleted by admin]

[maxping]

We are chasing BT to get Interleaving disabled on your line for you (you should have received an email from Miriam yesterday). Will let you know when we hear from BT though I expect you may know when it is done before we do!

Thanks Simon , i didn't get a email yesterday from Miriam but i have one tonight saying see is doing battle with BT over this.

It makes me wonder how many other BT customers have had interleaving turned on without their consent or knowledge.

[maxping]

EQUK you have my modem listed as a 330 speedtouch which is a usb modem not a router, i use a Trust GB445A Speedlink modem/router. 

[karvala]

We are chasing BT to get Interleaving disabled on your line for you (you should have received an email from Miriam yesterday). Will let you know when we hear from BT though I expect you may know when it is done before we do!

Thanks Simon , i didn't get a email yesterday from Miriam but i have one tonight saying see is doing battle with BT over this.

It makes me wonder how many other BT customers have had interleaving turned on without their consent or knowledge.

A huge number, I suspect.  They turned mine on without any reason whatsoever (never once lost sync except through manual reboots, SNR never below 9dB at any point), and have so far lied about turning it off again.

[AvengerUK]

Update:

Just been on the phone again, basically there suprised that i get the speeds that i get - and that i should be getting lots of CRC errors 

But towards the ping situation, simon is currently looking for a router which they (IDnet) know is "good" - so that i can test this with my line, and rule this out as a possible issue 


---------------
Oh, and does anyone know if line length can possibly be a factor in pings? - I dont think so somehow, (apart from a few ms) - and CRC errors would mean packetloss?

[equk]

I was thinking of buying a Netgear DG834G/DG834 as they seem very popular atm, also have had good reviews. But I thought someone with problems in this thread was using one, so not so sure.

Bit overkill for half-bridge/DMZ mode also and I already have a WIFI AP

[mrapoc]

If interleaving was ur problem do tell!!
also it seems to always boil down to beee teee, i can just see it happening again!

[maxping]

But towards the ping situation, simon is currently looking for a router which they (IDnet) know is "good" - so that i can test this with my line, and rule this out as a possible issue 

Avenger have you ever got decent pings?

I have and i didn't get the spikes so its only something thats happened recently , we all started posting about it around the same time.

We all use different routers & modems (i have both and both give the same results) so how can it be our  routers  thats causing this?
I may be wrong but it seems a bit far fetched and if they did find the magic one are we All supposed to go out and buy another router when the ones we have have been working fine for ages?

For me it seems my problems have been since BT in their wisdom turned interleaving on so I'm hoping when its turned off again my rock steady connection will return.

[equk]

I still can't see it's the routers myself

I guess anythings possible but as has been said the pings on the routers were ok. My routers have been fine for ages, also we all have different routers with different chipsets and are experiencing the same ping problems at the same time of day. Sounds to me there's got to be something with the idnet side as that seems to be the only thing in common we all have.

[Danni]

It's been an interesting day here, bb wise...

Went out to the MetroCentre this morning, and got back at 2.30pm to frequent disconnections, timeouts and pings above 200ms to the gateway. Partner rang IDNet and they said they'd ring back. 10 minutes later bb was back to normal (normal speeds, stable connection with 40ms pings except every 65s where it jumps). About 20 minutes after that Miriam rang back, partner gave up trying to tell her what was going on and passed phone to me (ARG!!! Anxiety attack time!). By that time I'd checked my router logs, and there were 15 disconnections between 2.10pm (when we were out) and 2.39pm. We've got no idea what caused this, but I've got instructions from Miriam to ring her back immediately it happens again, and if we can't get hold of her to instruct whoever it is to run a line test.

With everything back to normal here (apart from the 65s ping thing that we're used to now, and we're just not playing any online games) we're puzzled by what happened, but we're both pleased by the service (I just wish Johny would stop passing the phone to me when it comes to IDNet ).

BTW: We have a Linksys ADSL2MUE modem connected to a Belkin Pre-N router (that controls the connection). Due to the weird setup we have it's not easy to just swap routers around. We've always had ~40ms pings since interleaving was turned on at the beginning of ADSL Max. It's hard to find out the sync speed (because of the way our router and modem are set up) but it's normally about 6 or 7mb.

[mrapoc]

Its fine at time, slightly bad at others and utterly unplayable at others 

WaAaAAaAAaaAAaAaa

[xms]

I dont want to rub it in the faces of people experiencing problems but i havn't been experiencing any issues with my pings on IDNet MAX at all.

I use my line pretty much exclusively for gaming and i tend to be one of those people that moans about 'hit boxes' and 'registration' when my ping tips above 25ms.

My pings are as good today as they were when i joined IDNet over a year ago, and i'm still getting the consistent 7-15ms pings i did when i was on a non-MAX package.

It seems really wierd that some people are getting this problem and others not, which personally would lead me to believe that it was something outside of the realms of IDNet (but then i'm no expert).

I know this kind of thing can be really frustrating (i'd have no hair left if i couldnt game every night), but as its already been said - and i'm sure we all already know - the guys at IDnet are going to get to the bottom of it asap.

[maxping]

XMS could you run l8nc here  http://www.l8nc.com/l8nc.php and paste the results for a couple of hours?

[xms]

XMS could you run l8nc here  http://www.l8nc.com/l8nc.php and paste the results for a couple of hours?

Just registered - but i'm guessing i need to set my router not to drop pings?

[karvala]

XMS could you run l8nc here  http://www.l8nc.com/l8nc.php and paste the results for a couple of hours?

Just registered - but i'm guessing i need to set my router not to drop pings?

Yup.  It'll certainly be very helpful when you do this, as personally I have some doubts about this reverse ping as a method of diagnosing forward ping problems based on my own empirical tests, but it would be good to see more hard evidence one way or the other.

[mrapoc]

that you xms off oc3d?

[equk]

My pings are as good today as they were when i joined IDNet over a year ago, and i'm still getting the consistent 7-15ms pings i did when i was on a non-MAX package.

7ms ping to a server would be amazing on adsl, most people only get 14-16ms to their gateway address 

I used to get 15ms to jolt back when nildram were good but I've never seen anyone on adsl get 7ms

What ping do you get to the gateway? 

[AvengerUK]

Its fine at time, slightly bad at others and utterly unplayable at others 

WaAaAAaAAaaAAaAaa

Hmmmm, it is indeed a very strange problem! Some people dont have anything, some people have it occasionally, some have it constantly! - What a headache!