Download & streaming video very slow

hemzy · Nov 21, 2007, 15:36:47

Sorry Rik, I should have explained more clearly.
After I reconnected my BT socket and plugged the router back into the front plate, I logged into my router to the status page and compared the results with the previous ones I sent as a document.
I've attached a document with the figures now that my BT socket is reconnected.

Cheers
Mark

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Rik · Nov 21, 2007, 15:46:58

Hi Mark

OK, that makes sense now. I've just had a chat with Simon, and he's run a test on your line, which looks OK. Most of the variation in sync speed can be explained by normal noise variation. There's nothing showing in your bandwidth usage to point to virus or malware, but it would be useful to scan your machine thoroughly to make sure. Also, check in Task Manager for anything using an exepected amount of processor time, and in Device Manager for anything showing up with a yellow flag.

At this point, trying an alternative router would be a useful exercise, similarly trying different ethernet and ADSL cables. Can you borrow a router from your friend?

Other than that, with MTU eliminated, and no sign of packet loss or fragmentation, I think you will need to talk to IDNet. Be aware, though, that you need to eliminate every possibility of hardware issues before you request a BT engineer visit, as the charge for this if the problem is on your side of the test socket is £160+.

hemzy · Nov 21, 2007, 16:13:31

As you'll see from the attached screenshots, there doesn't seem to be anything amiss in task manager.
I've checked my device manager and there are no yellow flags or any red exclamation marks, all seems well there.

I run regular virus checks....at least one every other day; nothing found. I use Mailwasher to check my emails before downloading them in order to reduce the risk of picking up unwanted spam with nasties in them.
I use Lavasoft Ad Aware to run regular checks for spyware etc.

As for using a different router, my friends is one of those Orange wifi/phone routers and I don't think it would be convenient to swipe it off him.
I have only been on wifi for a week or so and the router is brand new. In fact I was hoping that the router would be the solution to this predicament. I went wifi because my daughter is in the process of getting an iMac and she will want her own internet connection. Prior to installing the D-Link router I had a USB modem; it was an old Zoom model and I was having the same problem with that.
It's really frustrating. I've just been to the speedtester.net website and I tried 3 different servers and all of them were returning a download speed of sub 1Mb. Curiously my upload tests results were quite good at around 360-380kbps.

I'm not certain what to do next. I'm not using any extension cables as the router is plugged directly into the BT socket. I've tried different ADSL filters but that doesn't make any difference.
I'm wary of getting BT involved because I certainly can't afford to pay the call-out charges if no fault is found.
Cheers
Hemzy

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Rik · Nov 21, 2007, 16:20:27

Hi Mark

You've got a few more processes running than me, but otherwise everything looks fine. If you were having this problem before with a modem, it would seem to rule your router out (and the ethernet interface). Is it convenient to run the router from the test socket for 24 hours or so, and see if it helps.

Otherwise, give IDNet a ring - Simon is aware of your problem and this thread. Maybe he can come up with something I haven't thought of (he might even be able to arrange a router loan), or watch your line while you download, to see if anything looks wrong at that point.

hemzy · Nov 21, 2007, 16:25:37

Hi Rik,
Is there a specific number to get through to Simon or do I go to the support number?

I have to say that I appreciate the time and effort you've put into trying to sort out my problem. Above and beyond the call of duty, I reckon.

I'll have a word with Simon and maybe try the test socket idea. If I'm getting good results with the test socket but poor results with the normal one, would that suggest a BT fault? If so are they likely to turn up if requested and just put the wires back on terminals 3 & 4 and ignore the real fault?

Hemzy

Rik · Nov 21, 2007, 16:33:00

Hi Mark

Quote from: hemzy on Nov 21, 2007, 16:25:37
Is there a specific number to get through to Simon or do I go to the support number?

Use the normal freefone number 08000 267237, and ask for Simon.

QuoteI have to say that I appreciate the time and effort you've put into trying to sort out my problem. Above and beyond the call of duty, I reckon.

I'm happy to try and help, I'm just sorry I can't resolve it for you, but some issues need someone looking at the line with you, and I can only do that indirectly.

QuoteI'll have a word with Simon and maybe try the test socket idea. If I'm getting good results with the test socket but poor results with the normal one, would that suggest a BT fault? If so are they likely to turn up if requested and just put the wires back on terminals 3 & 4 and ignore the real fault?

If you get good results with the test socket and poor results once your wiring is re-connected, BT would charge for the visit as it would be in your internal wiring - even if they installed it. An ADSL engineer shouldn't reconnect 3&4, when you use the test socket, you're connecting directly to the exchange pair, equivalent to 2&5 - that's all you need for phone and broadband to work, and broadband works better without anything else.

Do you have a Sky box connected to the line, btw? If so, try running without it...

hemzy · Nov 21, 2007, 16:35:57

Hi Rik,

No Sky box, we have Freeview through an aerial.

Again, thanks for your help....I'll give Simon a call and if he gets too technical for me, I'll refer him to this thread....it should give him all the information he needs.

Cheers
Hemzy

Rik · Nov 21, 2007, 16:37:48

Good luck, Mark. I've sent you a PM, btw...

MoHux · Nov 21, 2007, 17:03:15

Rik, did Mark re-boot the router after making the changes?? $:-\$
Don't some routers need it in order to retain the settings?

The computer as well, if DRTCP was used. Not sure about the Optimiser though.

Sometimes it's the little things ...........

Rik · Nov 21, 2007, 17:08:56

Hi Mo, thanks for the fresh eye - I was getting my nose pressed up against the glass rather. I'd assumed the computer had been re-booted, as TCP Optimizer does tell you to do so, not sure about the router though, but there did appear to have been a disconnection/re-connection on the line.

@Mark

Did you re-boot the router after changing MTU (or did it re-start of its own accord)?