Activate tomorrow - should i have paid yet?

mrjeffery · Nov 25, 2007, 13:07:31

Hello all, looking forward to my IDNET service kicking off tomorrow but have just logged into my account for the first time with the login details supplied after i signed up.

On the payment invoice PDF it says 'Please make sure that your payment reaches us before the period start date listed above to ensure continued service' and the period date appears to begin 24th November. I set up a direct debit when i joined up but on the payment options section of my account my status currently says 'UNPAID', but with a payment due of 5th December. Now I'm confused! (this is a regular occurrence

) Do i need to make a payment before the service will activate, or does the direct debit mean I'm OK for tomorrow?

Hope that makes sense

Rik · Nov 25, 2007, 13:12:54

Don't worry. The invoice is sent well before the collection date, to comply with DD requirements. IDNet will collect the money on the due date, or shortly after, meantime, activation will go ahead. (Are you migrating in?)

mrjeffery · Nov 25, 2007, 13:15:09

Thanks Rik

Im migrating in.

Rik · Nov 25, 2007, 13:17:38

In that case, there's no activation fee to cloud the issue, so you can let IDNet collect the money when they have told you.

mrjeffery · Nov 25, 2007, 13:36:58

Great, thanks again.

cavillas · Nov 25, 2007, 14:35:09

One of the pleasures of Idnet is letting them take the money from your account because of the great service you get.

Kheldar · Nov 25, 2007, 16:36:40

well i'm not sure its ever a pleasure when someone takes my money.......

Rik · Nov 25, 2007, 16:38:23

Surely that depends on what you get in return, Steve.

anz1066 · Nov 25, 2007, 18:31:52

probably not the right place for this, do Idnet work over the weekend? i`m migrating in. but i haven`t heard anything apart from my direct debit.

Rik · Nov 25, 2007, 18:35:37

They don't, but if you have been sent your login details, you could check your account details at:

https://www.idnet.net/secure/

Login, then go to account details > payment options.

anz1066 · Nov 25, 2007, 18:39:06

i haven`t been sent anything apart from confirmation that my DD details are correct

Rik · Nov 25, 2007, 18:41:07

I'm trying to remember your activation date. Is it tomorrow?

anz1066 · Nov 25, 2007, 18:42:49

i don`t have an activation date

Rik · Nov 25, 2007, 18:46:47

When did you order? It's usually about 5 working days from then, you'll probably get the details a couple or three days beforehand.

anz1066 · Nov 25, 2007, 18:48:23

think it was friday, can`t remember now i`m getting old

Rik · Nov 25, 2007, 18:52:14

Aren't we all.

You'll probably hear tomorrow or Tuesday then. If not, let me know and I'll chase it for you. (You'll need to PM me, as I'll need some details.)

anz1066 · Nov 25, 2007, 19:06:03

thanks a lot Rik

cavillas · Nov 25, 2007, 19:26:16

Us old'uns are taking over the world, dont you know.

Malc · Nov 25, 2007, 22:02:36

Quote from: cavillas on Nov 25, 2007, 19:26:16
Us old'uns are taking over the world, dont you know.

I'm getting there.

anz1066 · Nov 26, 2007, 12:49:11

hi Rik, i got an email saying i should be active on the 29th about 6 pm

Rik · Nov 26, 2007, 12:52:29

Glad to hear it. The 6pm is the latest time, BT usually do most migrations in the small hours, so the chances are you will wake up and find you are connected.

anz1066 · Nov 26, 2007, 13:58:44

thanks Rik, i`ll look forward to it