Is There An Upgrade Fee To Change From Home Max To Super Max?

Phil123 · Nov 25, 2007, 13:58:57

Rik · Nov 25, 2007, 14:26:13

Afaik, Phil, yes because the underlying BT product changes, so BT raises a charge.

Simon · Nov 25, 2007, 18:01:01

But there's no fee to switch between the other packages, say from Home Max to Home Lite?

Rik · Nov 25, 2007, 18:06:38

No, as they run on the same BT package.

Simon · Nov 25, 2007, 18:24:35

Great, thanks Rik.

Rik · Nov 25, 2007, 18:26:31

Enjoy.

Phil123 · Nov 25, 2007, 20:45:52

Thanks Rik.

Kheldar · Nov 26, 2007, 08:30:43

Quote from: Si6776 on Nov 25, 2007, 18:01:01
But there's no fee to switch between the other packages, say from Home Max to Home Lite?

am still waiting for my Xmas pressie 3 gig of space Si

Phil123 · Nov 26, 2007, 10:32:21

Quote from: Rik on Nov 25, 2007, 14:26:13
Afaik, Phil, yes because the underlying BT product changes, so BT raises a charge.

Rik, I emailed support and there is no charge to upgrade, so I've done so.

Just thought I'd let you know for future reference.

Rik · Nov 26, 2007, 10:34:01

Thanks, Phil. Seems like policy has changed - the fee used to be listed on the website. I must be suffering from the mushroom syndrome.

Phil123 · Nov 26, 2007, 10:53:44

They also said the upload speed would be increased in the next 24 hours which seems a bit fast especially as BT are involved.

Rik · Nov 26, 2007, 10:58:26

Maybe BT are having a November special this week - throwing switches instead of passing paperwork?

Phil123 · Nov 26, 2007, 10:59:36

Quote from: Rik on Nov 26, 2007, 10:58:26
Maybe BT are having a November special this week - throwing switches instead of passing paperwork?

seriously though have BT Wholesale improved their systems?

Rik · Nov 26, 2007, 11:01:36

It does make you wonder, Phil. Afaik, there's no physical work involved, so it's just a few keystrokes and, with only the one ISP involved, perhaps it can be done quickly.