Website problems?

[psp83]

Hi.

Anyone else having problems loading websites? Google is down for me and some other sites.

I'm also having problems with idnet.com customer login, account details and usage doesn't load.

Regards,
Paul

[mrjeffery]

Exactly the same here at the moment. DNS maybe?

[Rik]

Google is certainly down, haven't tried the others yet.

[kev445]

We are having the same problems, could be a routing issue. On our other internet connection the same web-sites are fine.

[Gary]

Same here also lost live messenger, not sure if that's coincidence or part of this possible dns issue

[Najarak]

I'm having the same difficulties. I've checked my router, shows no problem - 748 hours uptime 

[Dougc]

I'm also having the same problem.

On first inspection it seems to be US sites that are affected? UK sites seem to be fine.

I had this yesterday for a brief period as well actually, very annoying.

[Rik]

The IDNet login is also showing problems with Google Analyticals, I'll let support know.

[Gary]

I'm also having the same problem.

On first inspection it seems to be US sites that are affected? UK sites seem to be fine.

I had this yesterday for a brief period as well actually, very annoying.

I had that issue as well I could not connect to hotmail etc for a brief period, oddly PCWorld.com still works and that is a us site (nothing to do with pcworld the awful shop)

[tomharrison]

Same problems here. Google is down, hence no access to Gmail or the Firefox start page. Traceroute to google.co.uk gives the following:

Tracing route to www.l.google.com [64.233.183.104]
over a maximum of 30 hops:

  1     2 ms     1 ms     4 ms  www.routerlogin.com [192.168.0.1]
  2    23 ms    23 ms    22 ms  telehouse-gw2.idnet.net [212.69.63.55]
  3    23 ms    22 ms    22 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
... continues to time out all the way to hop 30 then stops.

Looks like issues outside IDNet's network? Seems to time out after redbus

[Rik]

I've got a call and email in to support.

[tomharrison]

I've got a call and email in to support.

Excellent! This forum is very useful for these sorts of issues.

Thanks Rik .

[Rik]

Fwiw, it's also affecting my 1&1 mail - can't reach the servers there.

[Gary]

Can't access msn uk either or poll my hotmail through OE, this happened last night for a few minutes, must admit I rebooted and all was well but that was coincidence probably

[psp83]

Fwiw, it's also affecting my 1&1 mail - can't reach the servers there.

I can't access anything to do with 1and1 aswell

[Gary]

Its a probably due to millions of people online bidding for that Wii at £1,000,000 on ebay Rik 

[Rik]

 

[Simon]

I had a problem also, but only for a couple of minutes.  Seems OK again now.

[Rik]

Note here, still can't get to Google, 1&1 etc.

[Gary]

I had a problem also, but only for a couple of minutes.  Seems OK again now.

Not here Simon, all is still not working as it should 

[charles hawtrey]

No access to facebook or msn/hotmail either.

Nice to know it's not just me

[tomharrison]

I can't get to my 1&1 webmail or website (hosted by 1&1) either. First time I've had problems with 1&1 since when I was with the dreaded Tiscali !

[Rik]

No access to facebook or msn/hotmail either.

Nice to know it's not just me

Welcome to the forum - have a karma. 

[mrjeffery]

No google...feels like part of my brain has gone awol!

[Rik]

 

I know what you mean.

Has anyone tried switching to OpenDNS? I don't want to right now - but it would be a useful diagnostic if someone could.

[jackmalanak]

Using OpenDNS for the last 30 mins working fine. Looks like IDNET DNS problem

[Rik]

Thanks for that.

[Toxteth_OGrady]

No google...feels like part of my brain has gone awol!

Clusty.com is a good alternative.

TOG

[mrjeffery]

Clusty.com is a good alternative.

TOG

Will investigate

Can confirm OpenDNS is working also.

[charles hawtrey]

Welcome to the forum - have a karma. 

Thanks! and Hello!

I know what you mean.

Has anyone tried switching to OpenDNS? I don't want to right now - but it would be a useful diagnostic if someone could.

Using Opendns now and Google works (hurray!)... but facebook doesn't. Couldn't have happened at a worse time for me, just testing a web app I'm developing, added lots of temp debug alerts and now I can't get in to close em. oops.

[Gary]

All is back working as it should on IDNet DNS now

[kev445]

Where is my welcome message Rik, lol

I don't think it was a DNS issue, we use OpenDNS here all the time and things certainly stopped working for us.

Switching HTTP over to another internet line with another ISP sorted the problem for us.

It looks like it was/is a routing problem.

Kevin

[Gary]

I used Orange with my web browser on my N95 to get to google (http) and msn no problems at all, odd

[Rik]

Message from Simon:

We had an iBGP config error where our routers weren't properly telling each other about the best routes they can see to some sites. This has now been fixed. Apologies for the inconvenience.

[Gary]

Where is my welcome message Rik, lol

I don't think it was a DNS issue, we use OpenDNS here all the time and things certainly stopped working for us.

Switching HTTP over to another internet line with another ISP sorted the problem for us.

It looks like it was/is a routing problem.

Kevin

Welcome to IDNet and have a karma

[Ted]

Had the same problem, thought it was me. All working fine now.

[Rik]

Where is my welcome message Rik, lol

Sorry, Kevin, I'm having problems keeping up this morning.

The problems now resolved, I've just posted a message from Simon.

Here's your karma. 

[Mouseroo]

I'm having problems with some (US) sites as well. 

I'm also having problems with idnet.com customer login, account details and usage doesn't load.

Makes me think that the IDNet status page should not be something you have to log in to see.  Would be very useful to have a link to the network status page on their front page (or even on the front page of these forums).  Just a thought...

[Rik]

Had the same problem, thought it was me. All working fine now.

Likewise. 

[Rik]

I'm having problems with some (US) sites as well. 

Makes me think that the IDNet status page should not be something you have to log in to see.  Would be very useful to have a link to the network status page on their front page (or even on the front page of these forums).  Just a thought...

You don't have to log in, there's a public one at:

http://www.idnet.net/support/status.jsp

[Mouseroo]

O.K.  Way too slow as usual - All working again (as everyone has already stated).   

[Rik]

But at least we know you're Ok too.

[Mouseroo]

You don't have to log in, there's a public one at:

http://www.idnet.net/support/status.jsp

Thanks Rik - shows how much I know     

[Gary]

And there was me thinking it was just a new holiday called  dialup day, just so we can remember the good old 56k days 

[Rik]

It didn't used to be on the accounts page, which is the only reason I knew.

I'm still in shock - no access to Google. 

[Simon]

Isn't it time you came up with a better way to drum up new members, Rik?  These sabotage attempts are getting a bit much! 

[Mouseroo]

I'm still in shock - no access to Google. 

That's strange, Rik.  I can access google.co.uk and google.com.   

[Rik]

 

It was something I mentioned to Simon - always brings a rush of fresh blood to the forum. That's why the problems only happen at weekends.

Mind you, less than an hour from first report to fix can't be a bad response for out of hours...

[Rik]

That's strange, Rik.  I can access google.co.uk and google.com.   

I meant during.

[Mouseroo]

 

As long as you're sorted.

[Rik]

Oh, I am that. 

[psp83]

All back working here,

Facebook seems a little slow at loading though.

[Rik]

Everything should be OK now, Paul. If you have ongoing problems, drop an email to support@idnet.net with the details (or post back here).

[Ann]

I've only just seen this thread.  I have to say that I've had this probem a few times just recently but only for a few minutes each time.  I can tell when it happens because I get email errors when getting mail and yahoo messenger loses connection.  Maybe it's been working up to this and is fixed for good now.

[Rik]

We hope so, Ann, but if you see it again, post back. I suspect previous issues have been too brief for anyone to raise a fault.

[Simon]

I've noticed the occasional drop out but used to get it with Pipex, so didn't think anything of it. 

[Rik]

I often notice a mail server being unresponsive on a pass, but a few minutes later it's working fine again. There's no point in reporting it, because I haven't a clue whether it was server or network, and it's working so won't be visible. Life should be simpler - a bit like Steve's postal deliveries. 

[Simon]

Oh, I think Steve's postal deliveries will pale in significance to the one last night! 

[Rik]

 

How right you are, Simon.

[Ann]

Just blipped again just as it was ticking over to midnight.  MSN messenger and yahoo messenger dropped, email moaned and website wouldn't open.  Only lasted a minute or so.  Maybe something to do with me but my router didn't fall over.  Weird.  The only time it matters is when I'm beating my sister at sudoku on messenger.  Then we have to start all over again.

[Rik]

I've not noticed anything here Ann. Certainly all the 'indicators' which were showing on Saturday are OK.

If it repeats, can you drop support an email with the details, please?

[Ann]

Will do.