Two tier internet

Rik · Dec 01, 2007, 19:02:17

No, not the usual talk about it...

I just did a comparison on ThinkBroadband of IDNet with what I consider it's natural alternatives, Zen and Newnet, then put Tiscali, TalkTalk and Pipex against them.

IDNet wins all round, of course, but there's a clear division between the two groups.

Nice to see what we already know confirmed in this way.

[attachment deleted by admin]

Lance · Dec 01, 2007, 19:05:23

Lots of pretty colours!

Good to see that IDNet is consistently top, even when compared to it's closest competitors. As you say, confiming what we already know!

Rik · Dec 01, 2007, 19:06:24

Yup. What strikes me is that all the Pipex etc customers are rating their service so poorly, but are staying. I can only conclude contractual obligations...

Phil123 · Dec 01, 2007, 20:08:40

Tiscali, TalkTalk and Pipex really seem to be trying their best to P off their customers, why anyone would run a business this way I don't know, I guess they attract customers who can't see past the headline price.

I was with Zen before IDNet and their service was excellent, I only migrated because of IDNet's more generous download allowance. I would say connection wise that Zen and IDNet are just as good as each other but IDNet customer service has the edge over Zen in my opinion.

Simon · Dec 01, 2007, 20:49:13

Quote from: Rik on Dec 01, 2007, 19:06:24
Yup. What strikes me is that all the Pipex etc customers are rating their service so poorly, but are staying. I can only conclude contractual obligations...

That's what kept me there for so long, Rik. I would never sign up with another ISP that only offered 12 month contracts now.

Ted · Dec 01, 2007, 21:51:25

We don't want none of that Tiscali Riff Raff here, Hold on a minute (thinks), ex F2S, ex Pipex, ex Tiscali!! THAT'S ME. NOOOOOOOOOOOOOOAHHH

Malc · Dec 01, 2007, 22:04:02

Quote from: Rik on Dec 01, 2007, 19:06:24
Yup. What strikes me is that all the Pipex etc customers are rating their service so poorly, but are staying. I can only conclude contractual obligations...

I can confirm that this is very true.

Ted · Dec 01, 2007, 22:13:38

Quote from: gallo on Dec 01, 2007, 22:04:02
I can confirm that this is very true.

I can claim no such mitigating circumstances, i was blinded by laziness and the need for an easy life. But all has been revealed to me by IDNET. What a fool i was!!!
I'm not worthy (but i try my best)

Rik · Dec 02, 2007, 00:48:07

You're doing OK so far.

Gary · Dec 02, 2007, 09:37:03

I wonder what the new service from O2 will be like Rik, if you are an O2 customer you get a discount and Be seem to get good listings for for speed etc and not bad for customer service, saying that after someone being with Orange pipex etc anything would be good customer service

, still can't compare to IDNet, having them call me back, even on my mobile still bowls me over

Rik · Dec 02, 2007, 09:53:48

It's the personal touch that really makes the difference, Gary. I suspect we all feel a bit like we are doing business with friends.

Gary · Dec 02, 2007, 10:09:00

You hit the nail on the head Rik. I ended up having a natter as well, not what I ever expected and more than I could ever have hoped after Orange/Wanadoo, gives me great faith and a very content feeling with my ISP

Rik · Dec 02, 2007, 10:10:09

Maybe it's time to put up the barriers and stop new customers joining?

Malc · Dec 02, 2007, 10:16:02

I'm all for it, but, do you think Tim would agree with you?

Rik · Dec 02, 2007, 10:21:45

I suspect not, Malc. Maybe we could introduce an initiation ceremony, though. Only after passing all the stages could a new customer sign up?

Gary · Dec 02, 2007, 10:23:09

Quote from: Rik on Dec 02, 2007, 10:10:09
Maybe it's time to put up the barriers and stop new customers joining?

Good Idea Rik. So who had the bright idea to get people to post about IDNet was on thinkbroadband the other day?

Malc · Dec 02, 2007, 10:24:37

Like an IQ of madness type of thing?

Gary · Dec 02, 2007, 10:26:32

Quote from: gallo on Dec 02, 2007, 10:24:37
Like an IQ of madness type of thing?

Does that not occur already for the forum though

Malc · Dec 02, 2007, 10:29:07

Quote from: Killhippie on Dec 02, 2007, 10:26:32
Does that not occur already for the forum though

I wonder how many people have been scared off after 10 minutes here?

Gary · Dec 02, 2007, 10:30:23

more than a few I guess

Malc · Dec 02, 2007, 10:33:20

Quote from: Killhippie on Dec 02, 2007, 10:30:23
more than a few I guess

We could give the masons a run for there money

Rik · Dec 02, 2007, 10:33:54

Quote from: Killhippie on Dec 02, 2007, 10:30:23
more than a few I guess

Well, we have 704 members and probably about 30 regulars, so...

Gary · Dec 02, 2007, 10:42:49

Quote from: Rik on Dec 02, 2007, 10:33:54
Well, we have 704 members and probably about 30 regulars, so...

We are winning

Rik · Dec 02, 2007, 10:43:51

We are also growing.

Malc · Dec 02, 2007, 10:44:55

Quote from: Rik on Dec 02, 2007, 10:43:51
We are also growing.

That's because of all the food

Gary · Dec 02, 2007, 10:45:26

Good all round then, and all round I am

Rik · Dec 02, 2007, 10:46:23

Quote from: gallo on Dec 02, 2007, 10:44:55
That's because of all the food

This is very true.

Malc · Dec 02, 2007, 10:46:29

Quote from: Killhippie on Dec 02, 2007, 10:45:26
Good all round then, and all round I am

Count me in, now, what's for breakfast

Rik · Dec 02, 2007, 10:47:18

Steve's the breakfast expert - never here when you need him though.

Malc · Dec 02, 2007, 10:48:49

Quote from: Rik on Dec 02, 2007, 10:47:18
Steve's the breakfast expert - never here when you need him though.

Cinamon and rasin bagle sounds good to me, I'm off

Rik · Dec 02, 2007, 10:52:05

I wondered what the smell was.

Noreen · Dec 02, 2007, 12:01:10

I've just had a quick read through the main ISP forums on ThinkBroadband and it seems that about many of the forums have people complaining about some part of their service. It really does make you wonder why they put up with it although obviously some people are tied down with long contracts, do these people ever read what they are going to agree to?

Rik · Dec 02, 2007, 12:07:08

Probably not, Noreen. In my experience, a lot of people seem to just look at the headline price and sign up.

Gary · Dec 02, 2007, 12:22:41

There is no such thing as a free lunch Rik, and that's what people want sadly with thier ISP something for nothing, then they complain when it does not work, I know a few people sadly on talk talk and have told them to use the open dns servers simply because talk talks are so damn awful

Rik · Dec 02, 2007, 12:24:24

That's what stands us and IDNet apart from the crowd, Gary. We all recognise that quality costs money. As customers we have sought out that quality, and are willing to pay for it. As an ISP, IDNet have made the choice to go for quality rather than volume.

It's a perfect marriage.

Simon · Dec 02, 2007, 12:27:01

I don't actually see the argument that IDNet costs more then other ISPs. In my opinion, it's no more expensive than any other quality ISP, and the Home Lite package offers exceptionally good value.

Rik · Dec 02, 2007, 12:31:07

Quote from: Si6776 on Dec 02, 2007, 12:27:01
In my opinion, it's no more expensive than any other quality ISP, and the Home Lite package offers exceptionally good value.

Quality is the key word, there, Simon. IDNet is not expensive, imo, on a like for like basis - but compared to 'free' broadband...

Simon · Dec 02, 2007, 12:37:53

Well, you get what you pay for in life.

Rik · Dec 02, 2007, 12:41:09

Some people have trouble grasping that concept, sadly.

Gary · Dec 02, 2007, 12:48:15

Quote from: Si6776 on Dec 02, 2007, 12:37:53
Well, you get what you pay for in life.

Indeed you do Simon, I paid a lot for my pc so it would keep up for a few years and not be unable to keep up with more demanding usage in its first year, same with TV and AV amp, DVD recorder etc it should last, but its false economy to buy cheap electronics anyway, and as for IDNet I don't think its expensive and if I go over my 5gb a few quid extra is fine, the quality is outstanding and you will never get that from an ISP who offers everything including the kitchen sink.

cavillas · Dec 02, 2007, 12:53:15

My friend always seeks my advice about computers and such. He decided he wanted to get broadband. As he was walking past Carphone warehouse he popped in and joined up with AOl with a free laptop, being told he could leave at any time for £70.. he he he. When his contract came down it stated that he had signed up for 3 years and if he wanted to change providers it would cost him £70 plus £17 a month for the rest of the term (for the free laptop). He called up and cancelled straight away, this was 5 days ago. His phone line had already been taken by AOL, before any formal contract signed. Any way, I checked his line and saw that it would be freed on 4 Dec 2007. He now has decided to accept my advice and come to IDNET. Another poor soul saved..hallelujah.

The moral of the story, stay out of whorehouses.

cavillas · Dec 02, 2007, 12:54:54

Quote from: Killhippie on Dec 02, 2007, 12:48:15
everything including the kitchen sink.

How come they gave you a kitchen sink..I want one.

Rik · Dec 02, 2007, 13:01:34

Quote from: cavillas on Dec 02, 2007, 12:53:15
he was walking past Carphone warehouse

A firm which specialises in slamming, Alf. I wouldn't touch them with someone else's bargepole.

Gary · Dec 02, 2007, 23:44:53

Quote from: cavillas on Dec 02, 2007, 12:54:54
How come they gave you a kitchen sink..I want one.

It didn't have a plug Alf, always a hole in these deals

Gary · Dec 03, 2007, 00:01:51

Quote from: Rik on Dec 02, 2007, 13:01:34
A firm which specialises in slamming, Alf. I wouldn't touch them with someone else's bargepole.

I'm actually banned from the carphone warehouse Rik and very proud of it. Justina bought a sim free phone years back, and it went wrong and took it back within 3 days, they refused a refund, So I pointed out the trading standards act 1979 amended and said their regulations were an infringement of our statutory rights, and called trading standards from inside the shop on my mobile and said do you want to talk to them? They quickly refunded the money, then a few months later Justina bought an o2 phone and contract from them (she should have known better and does now) but had a bad signal at home, they don't give you a 14 day cooling off period as they buy the airtime so they said she could transfer network instead, knowing that Orange run their own contracts I pointed that out to her as we stood at the desk, she changed to orange then after signing we went home had coffee went back and cancelled the contract saying she did not get a good signal either with them (that was true then we live in a mobile black spot.) Sometime later I tried to buy a handset online from them for a mate and was told by the carphone warehouse they could not sell to me even though they had before, and when I went into the local store they said I was banned.

Rik · Dec 03, 2007, 00:04:10

Wear the badge with pride, Gary.

Gary · Dec 03, 2007, 00:06:37

Quote from: Rik on Dec 03, 2007, 00:04:10
Wear the badge with pride, Gary.

I do Rik, I do

MoHux · Dec 03, 2007, 21:32:36

Twud make a good car sticker .......... ;

I am banned by ..........

Lance · Dec 03, 2007, 22:43:48

It would have to be a big sticker for some people!

john · Dec 04, 2007, 01:35:06

Quote from: Rik on Dec 02, 2007, 12:31:07
Quality is the key word, there, Simon. IDNet is not expensive, imo, on a like for like basis - but compared to 'free' broadband...

The problem is that there an lot of people out there who wrongly equate low cost with value for money and the suppliers they choose are happy to separate them from their money and give them only the minimum they can get away with in return.

Rik · Dec 04, 2007, 01:39:38

I agree, John. There is a trend in society to equate low cost as being an end in itself, rather than looking at the larger picture of what you actually get for your money. I believe in John Donne's philosophy, "When in the market place, it is wise to pay neither too much nor too little."

Kheldar · Dec 04, 2007, 08:12:41

Quote from: Rik on Dec 02, 2007, 10:47:18
Steve's the breakfast expert - never here when you need him though.

sorry, reckon i'm slacking atm !