Two tier internet

Rik · Dec 01, 2007, 19:02:17

No, not the usual talk about it...

I just did a comparison on ThinkBroadband of IDNet with what I consider it's natural alternatives, Zen and Newnet, then put Tiscali, TalkTalk and Pipex against them.

IDNet wins all round, of course, but there's a clear division between the two groups.

Nice to see what we already know confirmed in this way.

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Lance · Dec 01, 2007, 19:05:23

Lots of pretty colours!

Good to see that IDNet is consistently top, even when compared to it's closest competitors. As you say, confiming what we already know!

Rik · Dec 01, 2007, 19:06:24

Yup. What strikes me is that all the Pipex etc customers are rating their service so poorly, but are staying. I can only conclude contractual obligations...

Phil123 · Dec 01, 2007, 20:08:40

Tiscali, TalkTalk and Pipex really seem to be trying their best to P off their customers, why anyone would run a business this way I don't know, I guess they attract customers who can't see past the headline price.

I was with Zen before IDNet and their service was excellent, I only migrated because of IDNet's more generous download allowance. I would say connection wise that Zen and IDNet are just as good as each other but IDNet customer service has the edge over Zen in my opinion.

Simon · Dec 01, 2007, 20:49:13

Quote from: Rik on Dec 01, 2007, 19:06:24
Yup. What strikes me is that all the Pipex etc customers are rating their service so poorly, but are staying. I can only conclude contractual obligations...

That's what kept me there for so long, Rik. I would never sign up with another ISP that only offered 12 month contracts now.

Ted · Dec 01, 2007, 21:51:25

We don't want none of that Tiscali Riff Raff here, Hold on a minute (thinks), ex F2S, ex Pipex, ex Tiscali!! THAT'S ME. NOOOOOOOOOOOOOOAHHH

Malc · Dec 01, 2007, 22:04:02

Quote from: Rik on Dec 01, 2007, 19:06:24
Yup. What strikes me is that all the Pipex etc customers are rating their service so poorly, but are staying. I can only conclude contractual obligations...

I can confirm that this is very true.

Ted · Dec 01, 2007, 22:13:38

Quote from: gallo on Dec 01, 2007, 22:04:02
I can confirm that this is very true.

I can claim no such mitigating circumstances, i was blinded by laziness and the need for an easy life. But all has been revealed to me by IDNET. What a fool i was!!!
I'm not worthy (but i try my best)

Rik · Dec 02, 2007, 00:48:07

You're doing OK so far.

Gary · Dec 02, 2007, 09:37:03

I wonder what the new service from O2 will be like Rik, if you are an O2 customer you get a discount and Be seem to get good listings for for speed etc and not bad for customer service, saying that after someone being with Orange pipex etc anything would be good customer service

, still can't compare to IDNet, having them call me back, even on my mobile still bowls me over

Rik · Dec 02, 2007, 09:53:48

It's the personal touch that really makes the difference, Gary. I suspect we all feel a bit like we are doing business with friends.

Gary · Dec 02, 2007, 10:09:00

You hit the nail on the head Rik. I ended up having a natter as well, not what I ever expected and more than I could ever have hoped after Orange/Wanadoo, gives me great faith and a very content feeling with my ISP

Rik · Dec 02, 2007, 10:10:09

Maybe it's time to put up the barriers and stop new customers joining?

Malc · Dec 02, 2007, 10:16:02

I'm all for it, but, do you think Tim would agree with you?

Rik · Dec 02, 2007, 10:21:45

I suspect not, Malc. Maybe we could introduce an initiation ceremony, though. Only after passing all the stages could a new customer sign up?

Gary · Dec 02, 2007, 10:23:09

Quote from: Rik on Dec 02, 2007, 10:10:09
Maybe it's time to put up the barriers and stop new customers joining?

Good Idea Rik. So who had the bright idea to get people to post about IDNet was on thinkbroadband the other day?

Malc · Dec 02, 2007, 10:24:37

Like an IQ of madness type of thing?

Gary · Dec 02, 2007, 10:26:32

Quote from: gallo on Dec 02, 2007, 10:24:37
Like an IQ of madness type of thing?

Does that not occur already for the forum though

Malc · Dec 02, 2007, 10:29:07

Quote from: Killhippie on Dec 02, 2007, 10:26:32
Does that not occur already for the forum though

I wonder how many people have been scared off after 10 minutes here?

Gary · Dec 02, 2007, 10:30:23

more than a few I guess

Malc · Dec 02, 2007, 10:33:20

Quote from: Killhippie on Dec 02, 2007, 10:30:23
more than a few I guess

We could give the masons a run for there money

Rik · Dec 02, 2007, 10:33:54

Quote from: Killhippie on Dec 02, 2007, 10:30:23
more than a few I guess

Well, we have 704 members and probably about 30 regulars, so...

Gary · Dec 02, 2007, 10:42:49

Quote from: Rik on Dec 02, 2007, 10:33:54
Well, we have 704 members and probably about 30 regulars, so...

We are winning

Rik · Dec 02, 2007, 10:43:51

We are also growing.

Malc · Dec 02, 2007, 10:44:55

Quote from: Rik on Dec 02, 2007, 10:43:51
We are also growing.

That's because of all the food