Soon to be an IDNetter

Sebby · Dec 09, 2007, 21:40:41

I've just put in for a migration from Entanet. Back in February, I migrated from Pipex (eek!) to Entanet. I've been really happy with the service, but I don't need such a generous allowance (I'm quite a light user) and the service suffers at peak times as a result of them being so generous. I just want a reliable, consistent connection, and IDNet seems to fit the bill perfectly. In fact, I've never read a single complaint.

I won't miss the Entanet sub-forum over at Think Broadband; that place has become a bit of a playground.

Incidentally, in addition the migration order I've just placed, I placed 2 orders a couple of weeks ago for some business lines, and all 3 have failed (it said that payment failed). Last time, I called to give the details again and it was fine, so I'll do the same tomorrow morning. Is it just me, or is it a problem with the site?

I'm looking forward to being an IDNet customer, and hanging around here too.

Simon · Dec 09, 2007, 21:46:11

Hi Sebby,

and have a welcome karma!

I don't think you will regret joining IDNet for a second. I don't remember seeing any other queries on here about failed payments recently, so maybe for some reason, the system doesn't like your payment method, or maybe something is incorrect with the details? It's not something we can really discuss here, but a quick phone call to IDNet Support in the morning should soon sort things out.

Noreen · Dec 09, 2007, 22:25:12

Sebby!

Sebby · Dec 09, 2007, 22:33:54

Thank you!

Quote from: Simon on Dec 09, 2007, 21:46:11
I don't remember seeing any other queries on here about failed payments recently, so maybe for some reason, the system doesn't like your payment method, or maybe something is incorrect with the details? It's not something we can really discuss here, but a quick phone call to IDNet Support in the morning should soon sort things out.

The strange thing is it's been 2 different credit cards on the 3 occasions (one card for the business lines, one for the personal line). I'll give IDNet a call in the morning anyway, it's no biggie.

Rik · Dec 09, 2007, 23:45:48

TBH, we'd have to ask you too many questions you couldn't answer to get to the bottom of this.

A phone call is definitely going to be the quickest way to resolve it.

Inactive · Dec 10, 2007, 00:40:20

Welcome Sebby..

Lance · Dec 10, 2007, 06:36:42

Welcome to the forum, Sebby!

Sebby · Dec 10, 2007, 09:15:56

I had an email this morning to tell me that my order has been submitted to BT and giving me a migration date of Thursday. Plus, I had a personal email from someone at IDNet about the payment method, telling me I could login and update the details (which I did, and all is now fine).

Now that's service.

Rik · Dec 10, 2007, 09:39:07

You'll get used to it - just listen to the collective purr in the forum.

Sebby · Dec 10, 2007, 09:43:25

I've just noticed in my first post that I should have said the service suffers at off-peak times, not peak.

Rik · Dec 10, 2007, 09:44:40

We'll forgive you, Sebby.

cavillas · Dec 10, 2007, 10:11:08

Another welcome Sebby. You will not be dissapointed with the service.

Sebby · Dec 13, 2007, 09:33:57

I am now officially on IDNet.

The difference is very noticable, even coming from a decent ISP like Entanet!

I can already tell that this was a good decision. I'm really pleased.

Cowie · Dec 13, 2007, 09:40:05

pleased for you sebby,am due to change today myself,am at work right now so fingers crossed

, what is the noticeable changes you can see please?

Broadback · Dec 13, 2007, 09:43:29

Welcome Sebby, should you go heavy on your usage Idnet even send you and email giving you a head's up that if you continue at that rate you will go over your rate. Now that is a good service!

Sebby · Dec 13, 2007, 09:44:19

Well, the speed. Entanet are a good ISP and when I moved to them from Pipex it was quite a step up. I ran a quick speedtest and my speeds are now the maximum for my profile. Browsing just feels instant now as well.

Sebby · Dec 13, 2007, 09:45:08

Quote from: Broadback on Dec 13, 2007, 09:43:29
Welcome Sebby, should you go heavy on your usage Idnet even send you and email giving you a head's up that if you continue at that rate you will go over your rate. Now that is a good service!

Thanks. That won't apply to me; I'm quite a light user.

Rik · Dec 13, 2007, 10:25:02

Ah, but with all this extra speed, you might just be tempted.

Congratulations of the successful move - have a karma to celebrate your full entry to the world of IDNet and IDNetters.

Now about the initiation ceremony...

Sebby · Dec 13, 2007, 10:41:19

I've told you already, Rik, I'm not wearing a kilt.

Rik · Dec 13, 2007, 10:44:42

It's draughty without one...

Inactive · Dec 13, 2007, 10:58:20

A full welcome to the world of IDNet Sebby.

Simon · Dec 13, 2007, 20:44:48

Congrats, Sebby!