payment

anz1066 · Dec 09, 2007, 15:01:03

i`m a bit confused, i have just had a payment taken for a full month. i haven`t had the service for a month yet. i was activated on the 29th of November

Rik · Dec 09, 2007, 15:03:05

You pay monthly, in advance and will be billed on the same date each month. Your billing date is not related to your usage period, which starts from the 1st for everyone. IDNet will adjust your billing date to match the usage period if you give them a ring.

anz1066 · Dec 09, 2007, 15:08:25

ok m8 thanks a lot

Simon · Dec 09, 2007, 20:36:01

Same happened to me. IDNet were more than happy to sort it out.

anz1066 · Dec 09, 2007, 21:46:06

did you phone them or email them Simon?

Simon · Dec 09, 2007, 21:48:50

Both!

There were two issues, one was my fault and one was just the way the system works when you sign up. Both were dealt with promptly.

I think it's Simon you need to speak to, as he deals with the accounts.

anz1066 · Dec 09, 2007, 21:49:40

ok m8 thanks a lot

Rik · Dec 09, 2007, 23:46:42

It is Simon you want, but not the one in this thread.

Ann · Dec 10, 2007, 00:31:24

When I had a problem with my Direct Debit, I emailed and Simon phoned me next day. As I wasn't in he left a message and I called him back. It was then all sorted over the phone.

Simon · Dec 10, 2007, 00:48:27

Quote from: Rik on Dec 09, 2007, 23:46:42
It is Simon you want, but not the one in this thread.

No one was confused until you said that!

Rik · Dec 10, 2007, 00:49:26

I was taking no chances.