Argh! Internet down??? Real problems for the past 2 days.

Jimbo · Dec 21, 2007, 13:26:36

Hello.

I'm posting this from a very flaky internet connection. For the past 2 days I've had real bother with the internet. Webpages not loading and no response from ping requests to websites. It's very intermitant, as I'll ping www.bbc.co.uk and get request timed out, but about 2 minutes later it will work... then it won't.

I've reset the router (BT 2700HGV) and this has not helped, I'm connected to the router and home network fine also. The sync speed is around 2Mb, but I still can't use the internet.

I am connected directly to the master socket and have tried Opera, FF and IE on the 2 PC's within the Household.

I have left a message with Out of Office support at IDNet and I'm awaiting a callback.

Has anybody else had difficulty lately??? I miss the internet.

Many Thanks!

Inactive · Dec 21, 2007, 13:29:58

Rock solid as always here.

Someone will be along to give advice shortly.

Jimbo · Dec 21, 2007, 13:34:41

cheers. I've given up on the pc and now replying via the net on my mobile. Hehe i love 3g. The net has totally died now and all ping requests say timed out.

Rik · Dec 21, 2007, 14:20:09

It's clearly a local problem, Jimbo. Are you getting a sync?

This sounds a bit like the problem I had a few years ago, when my service died over Xmas. It turned out to be an internal wiring fault, possibly triggered by the cold weather. Have you got another router you could try?

Jimbo · Dec 21, 2007, 14:20:53

Awesome, just had a call back.

Swift service, love it. Many Thanks.

The line is ok, looks like it may be my end, so I've got to check my MTU settings. However, I think I may have found the culprit. The digital handsets/phone in the house!!!! The fella from IDNet said there was some noise on the line, now it got me thinking that the only thing "wireless" next to the router is the phone basestation. I switched this off and voila! The internet came straight back on!

So I've moved this around the corner from the Router (on the floor at the minute. lol) and it's still working. So I think that's been the issue. Stange how it's only happened the last 2 days mind, but hey, I'm happy once again.

Cheers, oh, Merry Christmas as well!!

cavillas · Dec 21, 2007, 14:21:25

Perhaps your exchange has shut down for Christmas.

Hopefully you enquieries will be seen to soon as possible. Merry Christmas anyway.

Seen the replies, Now that's what I call service.

Jimbo · Dec 21, 2007, 14:21:44

Quote from: Rik on Dec 21, 2007, 14:20:09
It's clearly a local problem, Jimbo. Are you getting a sync?

This sounds a bit like the problem I had a few years ago, when my service died over Xmas. It turned out to be an internal wiring fault, possibly triggered by the cold weather. Have you got another router you could try?

Hi Rik,

See my new reply.

You're right, was at my end where the problem lay.

Thanks.

Jimbo · Dec 21, 2007, 14:22:33

Quote from: cavillas on Dec 21, 2007, 14:21:25
Perhaps your exchange has shut down for Christmas. Hopefully you enquieries will be seen to soon as possible. Merry Christmas anyway.

Hehe perhaps!

Cheers!! Merry Christmas as well.

Rik · Dec 21, 2007, 14:23:23

Glad it's sorted, Jimbo. DECT phones can play havoc with Sky boxes as well.

Have a good Christmas.

Jimbo · Dec 21, 2007, 14:26:19

Quote from: Rik on Dec 21, 2007, 14:23:23
Glad it's sorted, Jimbo. DECT phones can play havoc with Sky boxes as well.

Have a good Christmas.

Thanks Rik, you too!

Gary · Dec 24, 2007, 13:40:35

Quote from: Rik on Dec 21, 2007, 14:23:23
Glad it's sorted, Jimbo. DECT phones can play havoc with Sky boxes as well.

Have a good Christmas.

In what way Rik?

Rik · Dec 24, 2007, 13:45:41

Well, eat lots of food, wear a silly hat...

I guess you mean DECTs? Some units put out a lot of RF harmonics, which 'beat' into ADSL frequencies and cause problems. Usually, it's enough to re-site them, in the worst cases though, they have to be replaced.

Gary · Dec 24, 2007, 13:50:36

Quote from: Rik on Dec 24, 2007, 13:45:41
Well, eat lots of food, wear a silly hat...

I guess you mean DECTs? Some units put out a lot of RF harmonics, which 'beat' into ADSL frequencies and cause problems. Usually, it's enough to re-site them, in the worst cases though, they have to be replaced.

I meant sky boxes Rik, sorry for not pointing that out clearly. I am aware of the problem with frequency and wifi but you mentioned DECTs can have adverse effects on sky boxes

Rik · Dec 24, 2007, 13:55:36

I did? Oh yes, (takes ADSL hat off), the frequency DECTs operate on can interfere with Channel4 and its related channels. Usually only a problem if the phone is right next to the box.

Gary · Dec 24, 2007, 13:57:42

Quote from: Rik on Dec 24, 2007, 13:55:36
I did? Oh yes, (takes ADSL hat off), the frequency DECTs operate on can interfere with Channel4 and its related channels. Usually only a problem if the phone is right next to the box.

Well I never knew that, you learn something new every day

Rik · Dec 24, 2007, 13:58:30

Something I picked up on Digital Spy.

Simon · Dec 24, 2007, 13:59:16

I've heard you can pick up lots from Digital Spy!

Rik · Dec 24, 2007, 14:00:04

Indeed. Luckily, NOD works very well over there.

Gary · Dec 24, 2007, 14:04:42

Quote from: Rik on Dec 24, 2007, 14:00:04
Indeed. Luckily, NOD works very well over there.

I think on wilders some people would wish the same

I always keep my wireless phone as far from all other electronic devices as possible makes sense really, I still remember as a kid the Taxi two way radio's interfering with the radio at home if they were close by

Rik · Dec 24, 2007, 14:09:12

Sometimes the TV, iirc, Gary.

Gary · Dec 24, 2007, 14:10:51

Quote from: Rik on Dec 24, 2007, 14:09:12
Sometimes the TV, iirc, Gary.

I also miss crossed phone lines

had some great ones, how times have changed

Rik · Dec 24, 2007, 14:13:14

I read a tip elsewhere concerning crossed lines. If you think that changing to another pair might help your ADSL, then report a voice fault of intermittent crossed line, ie being able to hear other people's conversations. Apparently, the standard cure for that is to change pairs. Whether you get a better or worse pair is, of course, a lottery.

Inactive · Dec 24, 2007, 14:15:54

I remember putting some loudspeakers next to my old CRT TV once, powerful magnets, ended up with a lovely mauve/green screen, it self-cured in an hour or so after moving them away.

Gary · Dec 24, 2007, 14:16:03

Quote from: Rik on Dec 24, 2007, 14:13:14
I read a tip elsewhere concerning crossed lines. If you think that changing to another pair might help your ADSL, then report a voice fault of intermittent crossed line, ie being able to hear other people's conversations. Apparently, the standard cure for that is to change pairs. Whether you get a better or worse pair is, of course, a lottery.

I think I'll leave my line as it is Rik its working fine and the only voices I hear are the ones telling me to kill in my head, so its ok Rik

Rik · Dec 24, 2007, 14:17:17

Odd, the only ones I hear are the ones that say, "You really should log off now", and then I realise Sue has come in and it's 2am again.