Will C/S reply?

B52 · Apr 03, 2006, 18:47:03

Ive emailed IDnet twice regarding a Max upgrade. Friday 31st a.m. with an inquiry about charges etc. Then Friday afternoon with a request to regrade.
Since then nothing, nowt, zero, zilch,squat.

Nothing on my account page either. Any kind of reply would do. I know they are bound to be busy at this time but a response please!!!

MarkZX12R · Apr 03, 2006, 19:32:06

I had very quick replies from cs about max dsl and now.....Broadband Details
Your IDNet Broadband is due to be activated on 04 April 2006
Your connection: Up to 8 Mbps - BT IPStream Max....i havent been this excited since......yesterday probably

Coopes · Apr 03, 2006, 19:42:51

B52 give them a ring mate talk to Miriam she will sort it for you

Jeff · Apr 03, 2006, 21:25:28

Yeah, this is strange B52. Mine, as most others were sorted out fairly quickly .... no consolation to you tho m8 :\

Just a glitch I`m sure

Simon_idnet · Apr 03, 2006, 22:06:09

Hi B52

What address have you been sending your emails to?
Please call me tomorrow and we'll get you sorted.
Simon

B52 · Apr 03, 2006, 22:35:04

I sent mail to both 'contact' and 'support' using the facility on the IDnet website. I did get a flash confirmation of receipt for one of the mails. But nothing since.

Thanks Simon. Will phone tomorrow.

B52 · Apr 04, 2006, 15:53:17

Sorted.

Thanks Miriam.

B52 · Apr 05, 2006, 08:27:25

Well they did reply and this morning at 7am synching at 5504.
AG speedtest 3775kb/s. Brilliant. ZDnet speedtest shows 4225kb/s

No more complaints about how fast BT move. Took all of 18hrs.

thanks everyone

PS. btw the original probem about not getting a reply was my own fault. I hadnt told them to use my new email address. Replies went to my previous (F2s) ISP who had cut my old address. Apologies.

Jeff · Apr 05, 2006, 11:28:39

Doesn`t matter, ultimately you were sorted, good stuff