Cross wires/ITS good to back

old Bill · Jan 25, 2008, 10:51:29

Lost my service to Enta this morning. After a few phones call to Idnet and Vivaciti it looks like some one messed up some ware as I had lost all service. Still all is back up and running now and my speeds are a LOT higher with IDnet. And with out going in to details it is better for my pocket using a reseller.

old Bill · Jan 25, 2008, 11:06:33

Just trying to find who I need to pay now. IDnet telling me its Vivaciti and Vivaciti telling me I pay IDnet. Why cant life be simple ?

Rik · Jan 25, 2008, 11:07:38

Whose customer are you?

old Bill · Jan 25, 2008, 11:15:45

Just had Tim on the phone looks like its been a giant ---- up this morning. The package on my account is priced incorrectly and I pay IDnet. So at least that is sorted out.

Rik · Jan 25, 2008, 11:21:00

So you're actually paying normal IDNet prices then?

old Bill · Jan 25, 2008, 11:28:23

Yes when I logged in to my account on Idnet is said R package 30 gig £22.49. But having spoken to Tim he said that it was a mistake.

Rik · Jan 25, 2008, 11:37:46

Thanks, Bill.

Sebby · Jan 25, 2008, 19:04:06

Welcome, Bill. I just hope you're happy here.

old Bill · Jan 25, 2008, 21:33:14

WOW. Its 9.30 and I am getting over 5 meg. I forgot the net could be so fast at this time of night.

Sebby · Jan 25, 2008, 21:39:50

Indeed. Welcome to an ISP that is consistently good. 8)

Philip · Jan 25, 2008, 21:45:40

Quote from: old Bill on Jan 25, 2008, 21:33:14
WOW. Its 9.30 and I am getting over 5 meg. I forgot the net could be so fast at this time of night.

great news Bill

old Bill · Jan 25, 2008, 22:37:23

I am going to frame this.

Edit: Link fixed

Sebby · Jan 25, 2008, 22:44:32

It didn't come out, Bill.

But I'm glad you're happy. Long may it last.

old Bill · Jan 25, 2008, 22:45:00

Or even try this.

Sebby · Jan 25, 2008, 22:46:25

Ah, that's better.

old Bill · Jan 25, 2008, 22:51:21

Strange just run speed test.net on my laptop running Vista Ultimate. Had pings of 98. Just run the test on my good old Mac and it back down to the 20s

Sebby · Jan 25, 2008, 22:53:34

Vista's networking is certainly strange. I get similar results here (i.e. XP is normal and Vista can vary).

old Bill · Jan 26, 2008, 00:05:28

Thinking about it my coming back to Idnet was super quick. I emailed my reseller Tuesday night and by Thursday I am back. If I had gone direct to IDnet with a Mac code it would have taken 7 days.

Lance · Jan 26, 2008, 00:06:37

I think BT are taking on average 3 days to complete migrations at the moment, although one or two have been quicker!

Sebby · Jan 26, 2008, 10:47:13

Quote from: old Bill on Jan 26, 2008, 00:05:28
Thinking about it my coming back to Idnet was super quick. I emailed my reseller Tuesday night and by Thursday I am back. If I had gone direct to IDnet with a Mac code it would have taken 7 days.

Not my experience, Bill. Three days is not uncommon!