think i have a problem!

[psp83]

not yet.. but the box is less than 6months old and nothing else is connected 

[Rik]

It's just the one thing, other than the router, that you can eliminate. Otherwise, it's back to IDNet for more digging.

[psp83]

cant really try the test socket at the mo, got no filters and i need the phone connected over night and for the next few days..

I've had 3 routers in a year.
Netgear DG834PN
Netgear DG834G
2wire 2700HGV

Had the same problem at one point with all 3.. So i can't see it being a router problem.

[Lance]

I agree, especially as they use different chipsets.

[psp83]

well i've lost another 300kbps+ off my sync this morning.. I'll be at 0 soon 

i'm at 5984kbps with a margin of 15 and still getting re-syncs 

router is still giving me this :
Uncancelled Echo:    7.7 dB    Suspicious - check phone filters and alarm

[Glenn]

http://www.dslreports.com/faq/11608 give some info on the Uncancelled echo

[Rik]

So you're saying Paul's phone is being tapped, Glenn? 

[psp83]

Here you want to look for Uncancelled Echo and Impulse Noise Comp. Tones.
Uncancelled Echo would report Suspicious if there was a lot of echo on your line, such as caused by bridged taps out on the phone circuit.

And this means 

Support is passing this onto BT, i'm waiting to hear back what excuses BT give this time and then suddenly my line is all better again after BT looking at it and saying nothing was/is wrong.

[Rik]

There was a thread on TB a while back about BT not admitting faults. The theory went, iirc, that it allowed Openreach to meet their targets.

[psp83]

BT sucks, I dont like nothing about them, When i was on there monthly dial up package.. before it changed to 150mins a month, I left them and they kept charging me for months and i phoned them every month until i threatened action againts them.

So BT has it in for me 

[Rik]

BT has it in for everyone, Paul. 

[Glenn]

I was thinking more along the lines that they have shared the line with another circuit, to do a temp fix

[Rik]

Can they do that on an ADSL-enabled line, Glenn?

[Glenn]

They shouldn't but if the engineer is not an openreach one, would he know which lines are ADSL enabled, I don't know?

BT won't allow shared lines to be ADSL enabled though.

[psp83]

And what rights do i have if this is the case?

[Rik]

I'd imagine the right to get it sorted, Paul. Let IDNet know of the echo error message.

[Glenn]

I would think it is highly unlikely that they have done what I posted above, but you never know. I'm sure IDNet will get to the bottom of the problem with BT and may let you know what the fault was

[psp83]

BT have came back with no errors and according to BT and IDnet systems, My connection has been stable and connected for 2 days with no drops..

So, its looks like a router problem 

I have to re-connect the netgear andrew from IDnet configed for me and contact IDnet tomorrow.

This is a weird problem.

Time                             Line     Rate       Max1     Max2     Max3     Mgn1    Mgn2    Attn    Pwr    CRCs   FECs   INP     DLY
2008/01/22 00:50:39 GMT 1        6912       6916     6384     6384     12.0      10.0      37.0    19.8   445     0      0.00    0.25
2008/01/22 04:43:19 GMT 1        6336       6356     5788     5788     12.0      10.0      37.0    19.8   785     0      0.00    0.25
2008/01/23 01:10:33 GMT 1        6176       6192     6012     6012     12.1      11.0      37.1    19.8   2459   0       0.00    0.25
2008/01/23 08:35:15 GMT 1        5984       6008     6952     6952     12.1      15.0      37.1    19.8   77      0       0.00    0.25

The person i spoke to on the phone said the retrains i'm reporting would cause a re-connect to idnet aswell and its not.



So if its not the router, then i'm stuck for ideas.

[Rik]

Do you have an exit code against that data, Paul (scroll right)?

[psp83]

 

scrolling right only gives upstream stats.

[Rik]

Keep going... See below.

[attachment deleted by admin]

[psp83]

i dont know but i will check when i get home from work later and will post it here if it does have one.

[psp83]

Sync down to 5600 kbs now 

exit codes: ERR_LOS_LIMIT and RETRAIN_HIGHER

heres a spreadsheet of the whole retrain stats.
http://www.uposted.co.uk/training-stats.xls

file has been scanned for viruses with NOD32 and reports clean.

[Rik]

LOS would be loss of sync, not sure what the limit refers to. The retrain-higher is interesting, as it did - and mine did the same last week. It's possible that this router is smart enough to know when it's worth re-synching to get a higher speed.

The LOS is a puzzle, though, it would suggest noise bursts.

[psp83]

ERR_LOS_LIMIT = loss of signal, Says in the 2wire manual.