Terrible speeds today

[Rik]

I don't see it as harming IDNet by saying that some things are outside their control, and cannot be fixed in an instant, Andy. If there's a justifiable complaint, we will work to bring it to the attention of IDNet - witness the change in the way that notifications of the upgrade work were handled this weekend to that of a fortnight ago.

However, on this occasion, a handful of customers experienced speed problems. The MD of IDNet checked his own network and also looked at the BT advisories, and could find nothing. I feel people were being unfair in blaming IDNet for not being able to resolve it on a Sunday evening. The majority of us suffered no issues, which to me suggests that it could not be within the IDNet network and was, most probably, a BT fault or unadvised engineering work. Asa far as I know, most people were reporting a return to normal service on Monday.

If people are still experiencing problems, I have been advising them to contact IDNet.

Yes, IDNet do have a responsibility for the entire service, including the BT portion, but they can only do anything about the latter when BT are there to answer the phone.

[AndyG]

Thanks 

I think it's important to remember that IDNetters (the forum) is not IDNet (the ISP)............ 

Simon.  Thank you for you response.  I agree with everything you say and I also have great faith in the integrity of IDNET.  I wouldn't have introduced several of my friends and relatives if I didn't.

I fully understand that you cannot be held responsible for anything that goes wrong within the BT system at a technical level and appreciate the problems of dealing with the BT monolith. I just seemed to me that people (me included) were being criticised for reporting a problem that turned out to be in the BT part of the service.

Andy

[Rik]

I just seemed to me that people (me included) were being criticised for reporting a problem that turned out to be in the BT part of the service.

Some members took exception for the way that some posters were blaming IDNet, Andy. As far as I can see, my first response to you was that you had a problem and should contact support.

[MoHux]

It might be as well to point out there are now THREE Simons who post regularly in the forum.

Simon #1. Signs himself - Simon_idnet (ISP)

Simon #2. Signs as - Simon (Global Moderator)

Simon #3. Has just joined IDNetters, and I have forgotten his username.

Only Simon #1 speaks for IDNet!!

[Simon]

That is precisely why the IDNet staff now have '_idnet' appended to their user names, Mo.  When the change was made, I grabbed the opportunity of having my 'real' name. 

[Rik]

It might be worth adding that IDNet staff all have ISP as their forum title too.

[MoHux]

...... When the change was made, I grabbed the opportunity of having my 'real' name. 

What did you say it was again?? 

[colirv]

An early poster said that the very slow speed was not what he was paying IDNet for. This was a little harsh, but the defence that it was nothing to do with IDNEt went, I think, too far in the other direction. It might not have been a problem that IDNet could fix in the short term, so it was indeed unfair to criticise IDNet at that point in time, but in the longer term it would have been IDNet's problem - to persuade BT to provide IDNet with the service it's paying them for.

[Malc]

Also, IDNet don't tie people into a 12 or 18 month contract as most other ISP's do, so, if anyone ( and I don't mean anyone in paticular) dosn't like anything with IDNet, they have the option to use the 1 month get out clause.

I accept ID probably arn't perfect, no one is, but having used onetel (Talk talk) and Pipex (Tiscalli), they are a million times better than what I've had before.

[Si]

It might be as well to point out there are now THREE Simons who post regularly in the forum.

Simon #1. Signs himself - Simon_idnet (ISP)

Simon #2. Signs as - Simon (Global Moderator)

Simon #3. Has just joined IDNetters, and I have forgotten his username.

Only Simon #1 speaks for IDNet!!

Number three'll be me, then! I KNEW it was wise not to go for a login with my full name in it.  I've adopted a footer that should make things clearer.....

[Rik]

 

[Malc]

 

That means you most be THIS Simon

[Malc]

Anyone else been getting 500 errors trying to access the forum, or, is it my w*rk connection?

[Rik]

Not me. Is there anything other than a 500 error, ie any message? Is this on 'entry', ie at the index page, or when using a link within the forum?

[cavillas]

I think this arguement about provision of service and responsibility is getting a bit out of hand.  People may have their own viewpoint but going round throwing accusations and blame at different parties is not in the interest of anyone.

Simon_idnet, Simon, Si  

[Malc]

Not me. Is there anything other than a 500 error, ie any message? Is this on 'entry', ie at the index page, or when using a link within the forum?

It was about 10 minutes ago, for 5 minutes, on entering the site.

It said (I think) Error 500 contact Admin if problem continues.

I could access other sites.

[Rik]

Possibly the server has been re-booted - I'll keep an eye on it. If you have further problems, please let me know.

[Malc]

Great, I have something to do, it's a bit quiet here today, I'll sit pressing F5 every few seconds now

[madasahatter]

Anyone else been getting 500 errors trying to access the forum, or, is it my w*rk connection?

I was a bit earlier this morning - seems back to normal now.

[Si]

I was a bit earlier this morning - seems back to normal now.

Yep, I had about 10 minutes after posting above where I couldn't access the forum at all. I was worried it was me! Luckily I've come back to find I haven't posted the same entry 265 times....

[Malc]

I had the above fear at once stage after pressing "post" about 5 times

[Rik]

Support say that they haven't re-booted the server, so I'm really not sure what happened at this point. We'll just keep an eye on things.

If anyone has a problem, if you could do a screen grab and post it here, that would be very useful, thanks.

[Si]

If anyone has a problem, if you could do a screen grab and post it here, that would be very useful, thanks.

Will do, although in my case there was nothing to grab - just wouldn't load up www.idnetters.co.uk at all (no other sites affected). Whatever it was, all fine here now.

[Simon]

Number three'll be me, then! I KNEW it was wise not to go for a login with my full name in it.  I've adopted a footer that should make things clearer.....

  Another    from me, but I'm not sure if I'm THAT or the OTHER! 

[Rik]

From my pov, I certainly hope it's that.