Terrible speeds today

[wrtpeeps]

Never said they were. Just that some peoples attitude implys that it's somehow impossible for IDNET to have a problem.

[ec8010]

My speed and reliability have been dreadful recently.
Drop-outs and throughput up and down like a yo-yo.
I usually get rock solid 7MB.
To be honest, I'd hoped it would get sorted without me having to contact them.
It seems others are having the same trouble.

[Philip]

Never said they were. Just that some peoples attitude implys that it's somehow impossible for IDNET to have a problem.

I know you didnt I was saying they have no reason to lie, in the time I have been with them, they have always been upfront about any problems.

I'm sure whatever the problem is, it will be sorted soon Just please be patient, it's not the end of the world

[Sebby]

Not impressed to hear that Simon says no problems - we pay a premium price and should receive a premium service.

Maybe because they're not? 

I'm not for one minute saying IDNet wouldn't ever have problems, but if they say it's not to do with their network, I believe them. So what if other users on other ISPs aren't having issues? IDNet have links to BT; it could well be those.

[ducky22]

Not impressed to hear that Simon says no problems - we pay a premium price and should receive a premium service.

http://www.speedtest.net/result/226171313.png

Michael,

If the issue lay with IDnet, then every user would experience slowdowns - the fact is I'm going over the same gateway as many of the other users who are having trouble yet I don't have similar problems.

The issue lies within the BT core network. There could be a hundred thousand different reasons. Anything from a broken fibre line to a virus congesting one part of the network to even a power failure somewhere that would force all traffic over another route.

If you're looking for ways to minimise potential problems like this you should invest in a leased line or alternatively, have a multihomed connection using different providers/methods.

[Den]

Excuse me, but I have every right to question it. IDNET are not untouchable you know.

As for it being BT, time will tell. 

I know Idnet are not untouchable but if you had been with them long enough you would know that if they have a problem they inform us and get on with putting it right. So as I said before get off their backs and stop throwing wild accusations around.

[michaelh]

Excuse me, but I have every right to question it. IDNET are not untouchable you know.

As for it being BT, time will tell. 

Yeah IDNet is an ISP not a cult!

[ducky22]

Yeah IDNet is an ISP not a cult!

Indeed, but its also the most open ISP around. It treats it smallest customers like enterprise businesses which is exceptionally rare.




There are just some people who'll never be happy..... *sigh* 

[Sebby]

No one says it's a cult, but you should know that they don't look for ways out of issues. Of course they could be wrong, but if they say there's no problems with their network, I'm inclined to believe them.

[Cowie]

just logged on and run a speedtest and i'm down from just under 7keg download right down to barely 1meg,and ping has gone up from 25 to 38,now i know that isn't much but i was at a constant 25 for weeks 

[ducky22]

C:\Users\Martin>tracert idnet.com

Tracing route to idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    26 ms    25 ms    25 ms  telehouse-gw2-msdp.idnet.net [212.69.63.51]
  3    24 ms    24 ms    24 ms  telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243
]
  4    28 ms    25 ms    24 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    29 ms    26 ms    26 ms  www.idnet.net [212.69.36.10]

Trace complete.



Absolutely normal here..... Downloading from http://fuller.zen.co.uk/test/ gives about 760k/second.

Forgot to say I'm in Dundee ;-).

[psp83]

Normal here aswell

Tracing route to www.bbc.net.uk [212.58.253.72]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    16 ms    14 ms    15 ms  telehouse-gw2.idnet.net [212.69.63.55]
  3    15 ms    15 ms    14 ms  telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243]
  4    16 ms    15 ms    16 ms  rt-lonap-b.thdo.bbc.co.uk [193.203.5.91]
  5    15 ms    16 ms    16 ms  212.58.238.133
  6    16 ms    17 ms    16 ms  fe0-0.rt0-frontpost.prodgw.bbc.co.uk [212.58.239.222]
  7    18 ms    20 ms    16 ms  www3.cwwtf.bbc.co.uk [212.58.253.72]

Trace complete.

Speed is about 4.7mb from a 5500 profile.

[colirv]

Full speed here on Wearside.

[Adam]

My speed test results are also fine, with the actual rate being fairly close to the profile. My profile is a little low though, but that should fix itself.

[Cowie]

Results Image not loaded

Test1 comprises of Best Effort Test: -provides background information.
    IP profile for your line is - 7150 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  8128 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 1825 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

it brings back awful memories of my time with virgin 
i normally get in the high 6000's,what could be the problem here?

[neocr0n]

My latency is a little higher that usual by 5/10.  My line has masses of loss on it at the moment and so does my friends also IDnet and both in NE, Sunderland.

Speeds seem fine though.

[Sebby]

it brings back awful memories of my time with virgin 

But that was a capacity issue; we know IDNet don't have a capacity problem. I think we've gathered that there's something strange going on and there's no obvious pattern to it. IDNet will get it sorted.

[Adam]

Looking at it from an unbiased point of view; it doesn't look like a BT issues at the exchange level as the people suffering are dotted all over the country. Perhaps a major POP has gone down, or something is broken at the core level.

[Simon]

I can't pretend to know what the figures mean, but my connection seems OK here in Sussex, and here's my tracert:

Tracing route to idnet.com [212.69.36.10]
over a maximum of 30 hops:

  1     3 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    29 ms    30 ms    29 ms  telehouse-gw2-msdp.idnet.net [212.69.63.51]
  3    30 ms    30 ms    30 ms  telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243]
  4    31 ms    30 ms    31 ms  redbus-gw2-g0-1-331.idnet.net [212.69.63.5]
  5    41 ms    31 ms    31 ms  www.idnet.net [212.69.36.10]

Trace complete.

Tracing route to bbc.co.uk [212.58.224.131]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  www.routerlogin.com [192.168.0.1]
  2    30 ms    32 ms    30 ms  telehouse-gw2-msdp.idnet.net [212.69.63.51]
  3    30 ms    30 ms    30 ms  telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243]
  4    32 ms    30 ms    30 ms  rt-lonap-b.thdo.bbc.co.uk [193.203.5.91]
  5    32 ms    31 ms    30 ms  212.58.238.133
  6    31 ms    30 ms    30 ms  rdirwww-vip.thdo.bbc.co.uk [212.58.224.131]

Trace complete.

If there is a problem, I am sure IDNet are doing all they can to fix it, as they usually do, so let's not jump too quickly to any conclusions. 

[wrtpeeps]

I know Idnet are not untouchable but if you had been with them long enough you would know that if they have a problem they inform us and get on with putting it right. So as I said before get off their backs and stop throwing wild accusations around.

wild accusation? I am just saying what I think is happening.  It's hardly "wild".

As for long enough, how would you know?

[wrtpeeps]

Starting to get back to normal now. 

[ou7shined]

Starting to get back to normal now. 

Me too -> speedtest and my pings are down into the low 40's - not good but better
I wonder if we'll ever know what it was?

[DaveH]

Pretty much as usual on the Rhyl exchange. Slightly higher pings, but otherwise fine.

[Nigel]

Fine for me today, slightly faster than yesterday. Very happy with ID Net since migrating recently 

[Cowie]

seems back to its best here,,,fingers crossed

and my ping is back to 25ms