Terrible speeds today

Lance · Jan 25, 2008, 20:02:54

What annoyed me last night is that Simon came on (providing out of hours support) and said it isn't a problem with IDNet and their systems, and then some people started saying that IDNet are lying and it is (maybe not those exact words, but words to that effect).

What makes these people think they have more and better information about the state of the systems than one of the MDs who have actually access to check them?

Clearly it was a BT problem because it was resolved without anything being changed at or by IDNet.

Philip · Jan 25, 2008, 20:06:39

part of it is human nature, some people seem to blame the first in line, which in this case is IDNet. What is annoying is, those people that came on last night with some rather wild accusations have now disappeared again without admitting they were wrong, bad manners in my book, but hey, what do I know.

ducky22 · Jan 25, 2008, 20:48:03

Quote from: Lance on Jan 25, 2008, 20:02:54
What annoyed me last night is that Simon came on (providing out of hours support) and said it isn't a problem with IDNet and their systems, and then some people started saying that IDNet are lying and it is (maybe not those exact words, but words to that effect).

What makes these people think they have more and better information about the state of the systems than one of the MDs who have actually access to check them?

Clearly it was a BT problem because it was resolved without anything being changed at or by IDNet.

As I said, some people will never be happy!

MoHux · Jan 26, 2008, 22:27:12

I am disappointed that the 'argument' showed just how quickly a forum can descend into sounding just like the other ISPs!!

Ann · Jan 27, 2008, 21:50:08

Wow.. how did I miss all this.. where was I?

Answers on a postcard please.

Den · Jan 27, 2008, 22:02:41

Just hang about Ann, and the next time BT have a problem and the same guys come back on slagging Idnet off WE WILL BE HERE but next time we will send you a invite.

Sebby · Jan 27, 2008, 22:04:16

Quote from: Ann on Jan 27, 2008, 21:50:08
Wow.. how did I miss all this.. where was I?

You must have been zooming along.

Rik · Jan 28, 2008, 09:42:31

Like the rest of you, I do find it disappointing when people start blaming IDNet for a problem which is clearly nothing to do with IDNet. I also find it disappointing that people turn up here to post their complaints, then are not see again.

It's a shame they are not as quick to retract as they are to blame.

rst1978 · Jan 28, 2008, 17:31:44

Ok, after been affected by this problem my speeds returned to the usual 6mb the next day and stayed that way over the weekend. However, this eveing my speeds have fallen to sub 1mb again, in some tests my upload speed is faster than my download speed. Anyone else having this problem? The BT speedtester is giving me the usual - system busy try again later message.

Rik · Jan 28, 2008, 17:33:58

Full speed here. Have you seen this thread about BT maintenance work. It seems they might be starting earlier than the date they've given IDNet.

Simon · Jan 28, 2008, 17:35:35

By the way, rst1978, have a welcome karma!

rst1978 · Jan 28, 2008, 17:41:29

Thanks!!!

Managed to get the BT speedtest working, 2.2mb was my throughput and an IP profile of 7.1mb (I'm sure thats dropped since the last time I ran it) which aint too bad considering the time of day. I'll keep an eye on the speeds, hopefully its quick enough for a bit of COD4 later on.

Cheers!

Rik · Jan 28, 2008, 17:46:43

If it stays like that, give IDNet a ring. Have you checked your exchange status? http://usertools.plus.net/exchanges/

rst1978 · Jan 28, 2008, 17:51:01

All seems ok with the exchange checker. Various speedtests are giving me between 2mb and 4mb now so it may have been a temporary blip.

Thanks for the help!

Rik · Jan 28, 2008, 17:51:46

NP.

Sebby · Jan 28, 2008, 19:15:03

Yep, sounds like one for IDNet. There's a few of these lurking about...

AndyG · Jan 28, 2008, 23:30:11

Quote from: Rik on Jan 28, 2008, 09:42:31
Like the rest of you, I do find it disappointing when people start blaming IDNet for a problem which is clearly nothing to do with IDNet. I also find it disappointing that people turn up here to post their complaints, then are not see again.

It's a shame they are not as quick to retract as they are to blame.

Why is a problem with BT nothing to do with IDNET? We pay IDNET for a service part of which includes them reselling a BT service. If I were to contact BT about a problem with my connection they would tell me, quite correctly, to approach my ISP.

Sebby · Jan 28, 2008, 23:45:04

Quote from: AndyG on Jan 28, 2008, 23:30:11
Why is a problem with BT nothing to do with IDNET? We pay IDNET for a service part of which includes them reselling a BT service. If I were to contact BT about a problem with my connection they would tell me, quite correctly, to approach my ISP.

If a user was having problems with their their line and it was having an impact on their connection, then, as you rightly say, the user must approach their ISP. This is the way it goes.

But what happened the other night was something that affected a number of users. It was outside IDNet's control, outside normal working hours, and completely unforeseeable. Had it still been going on several days later and IDNet not contacted BT, then I'd agree with you.

AndyG · Jan 28, 2008, 23:51:58

Quote from: Sebby on Jan 28, 2008, 23:45:04
If a user was having problems with their their line and it was having an impact on their connection, then, as you rightly say, the user must approach their ISP. This is the way it goes.

But what happened the other night was something that affected a number of users. It was outside IDNet's control, outside normal working hours, and completely unforeseeable. Had it still been going on several days later and IDNet not contacted BT, then I'd agree with you.

I fully appreciate what happened and the way in which BT are a law unto themselves but I'm interested to know why the IDNET representative in this forum says that a problem with the BT part of the service is "clearly nothing to do with IDNet".

Sebby · Jan 28, 2008, 23:56:11

Quote from: AndyG on Jan 28, 2008, 23:51:58
I fully appreciate what happened and the way in which BT are a law unto themselves but I'm interested to know why the IDNET representative in this forum says that a problem with the BT part of the service is "clearly nothing to do with IDNet".

"Nothing to do with IDNet", to me, means it is not something at their end. I think you're reading it as IDNet have no responsibility.

Simon · Jan 28, 2008, 23:57:58

Quote from: AndyG on Jan 28, 2008, 23:51:58
I fully appreciate what happened and the way in which BT are a law unto themselves but I'm interested to know why the IDNET representative in this forum says that a problem with the BT part of the service is "clearly nothing to do with IDNet".

Rik is not an IDNet representative, nor are any of the forum staff, which is why we all have the footer to our posts: "As a customer, not an employee, of IDNet, this post reflects my own views, opinions and experience."

ducky22 · Jan 29, 2008, 00:00:52

Quote from: AndyG on Jan 28, 2008, 23:51:58
I fully appreciate what happened and the way in which BT are a law unto themselves but I'm interested to know why the IDNET representative in this forum says that a problem with the BT part of the service is "clearly nothing to do with IDNet".

I don't believe any IDNet employee said that... A number of customers and perhaps admins/mods said something you could possibly twist into that but those are not IDNet staff.

There was absolutely nothing that IDNet could do to alleviate the problem. You pay for a broadband service which has no service level agreement - problems will happen, some of them will be related to IDNet, others won't be. If you don't want to accept that, you need to invest in a leased line with guaranteed service levels.

Yet again some people will never be happy

Sebby · Jan 29, 2008, 00:03:57

I must admit that, once again, I'm a bit shocked by what I'm reading. I'm not exactly sure what IDNet could have done about this...

AndyG · Jan 29, 2008, 00:20:24

Quote from: Simon on Jan 28, 2008, 23:57:58
Rik is not an IDNet representative, nor are any of the forum staff, which is why we all have the footer to our posts: "As a customer, not an employee, of IDNet, this post reflects my own views, opinions and experience."

Simon, I'll start by saying that I think IDNET are an excellent ISP and that you any your colleagues provide a superb service.

I accept your point above

What I do not understand is how people in this forum can say that a problem with the BT part of the service we pay you for is "nothing to do with IDNET" I appreciate that such problems are outside your control, certainly in the short term, but I cannot accept that they are nothing to do with you. I'd appreciate your views on this.

It is my opinion that some of the main players in this forum are harming IDNET with their responses.

Simon · Jan 29, 2008, 00:40:39

Quote from: AndyG on Jan 29, 2008, 00:20:24
Simon, I'll start by saying that I think IDNET are an excellent ISP and that you any your colleagues provide a superb service.

I accept your point above

Thanks

QuoteWhat I do not understand is how people in this forum can say that a problem with the BT part of the service we pay you for is "nothing to do with IDNET" I appreciate that such problems are outside your control, certainly in the short term, but I cannot accept that they are nothing to do with you. I'd appreciate your views on this.

I think it's important to remember that IDNetters (the forum) is not IDNet (the ISP). We are an independent body, which was founded by a group of IDNet customers, who wished to try to help people out where they could, and to provide a friendly community for whoever wanted to join it. We are not the people you pay for your broadband service, IDNet are, and we also pay them for our broadband service.

Whilst I accept that many of us are quick to defend IDNet, this is because we believe in the integrity of the company and it's staff, and if they tell us that events are out of their control, we have no reason to disbelieve them. Take an extreme, and rather silly example: if a lorry took out a telegraph pole in your street, and your phone lines went down with it, would you still then blame your ISP for not providing a service? Of course not, but you have to consider that IDNet relies on BT to provide the service to us, so if there are problems with BT, these are often outside of IDNet (or any other ISP)'s control, and we, as customers, have to accept that sometimes things like this happen. Don't forget, forum staff were also affected by the problems.

QuoteIt is my opinion that some of the main players in this forum are harming IDNET with their responses.

Fair comment, which will be taken on board.