On my way to ID...

[Si]

Hello to everyone,

Just thought I'd pop my head round the corner and say hi.

Well, my order was placed with ID this morning, and I'm due to be up and running by the 1st Feb latest. Been reading the forum here with great interest, and having already experienced the friendly and human side of IDNet support with a few pre-join questions over the phone I am really looking forward to my new broadband experience.

After 4 years of good (but slowly declining) service with Pipex, their recent stealthy switch of my connection over to the Tiscali LLU on my exchange, 4 days of downtime and now sub 1Mb performance combined with interminable waits to speak to anyone who'll tell me the truth meant the relationship had irretrievably broken down. The only reasonable part of the whole process has been getting away - MAC request to email delivery in 48 hours. Thank goodness I was out of minimum contract.

Having researched who to go to in some depth I've been very pleased to find in IDNet an ISP who doesn't see any conflict in offering high quality performance and professionalism with a small company service ethos that doesn't hide its human face. And the happy users I have seen on these forums seem to show that like attracts like!

Roll on this time next week...

Simon (yes, another one)

[Rik]

Hi Simon, with our Simon and IDNet's Simon, I can see we are going to have our hands full working out which Simon said what. Nonetheless, welcome to the forum and, soon, to IDNet. To judge by the number of ex-Pipexers here, you should feel right at home.

[Ray]

 Simon, and welcome to Idnet as well.

[Si]

Thanks for the welcomes! 

Is there anyone who's had experience of coming over from an unbundled Pipex (well, let's be accurate - Tiscali) connection and suffered any issues? Apart from the extra couple of days than a standard migration would take is there anything else that I might need to prepare myself for whilst shrugging off the last vestiges of my "ex"? 

[Rik]

I think there's usually a re-training period when coming from LLU, other than that, it should be painless.

You do know that you can set up and use your IDNet email accounts as soon as you have the account details from them, don't you?

[cavillas]

Another welcome Si(mon). There is also a training period for a few days when you come onto Idnettters, it's the humour side that has to find its own level.

[Si]

You do know that you can set up and use your IDNet email accounts as soon as you have the account details from them, don't you?

I didn't, but it doesn't surprise me! I've had my own domain and POP email for a few years now - it certainly makes moves like this easier. I've used my IDNet login already to have a mooch around the "my account" section, and I've received the email about maintenance tomorrow (great to see the feedback about notifying users that arose from the last upgrade taken on board so swiftly).

Regards the training period - that's no bad thing. My sync pre-unbundle was the full 8128. It's now 1195. I'll take all the re-training I can get! My line stats previously were always fairly reasonable, so it should be fine.

[Rik]

Hi Simon (or do you prefer Si?)

I didn't, but it doesn't surprise me! I've had my own domain and POP email for a few years now - it certainly makes moves like this easier.

Me too, but I do tend to use the idnet.com addresses quite a bit, if only because they seem faster than 1&1.

I've used my IDNet login already to have a mooch around the "my account" section, and I've received the email about maintenance tomorrow (great to see the feedback about notifying users that arose from the last upgrade taken on board so swiftly).

I agree - it's one of the things we treasure about IDNet, they do listen to customers, and respond swiftly if they think we have a valid point or good idea.

Regards the training period - that's no bad thing. My sync pre-unbundle was the full 8128. It's now 1195. I'll take all the re-training I can get! My line stats previously were always fairly reasonable, so it should be fine.

Toes crossed, but at least you know someone will listen if you have a problem and work with you to resolve it.

[Si]

There is also a training period for a few days when you come onto Idnettters...

That reminds me - any need for the router to be power-cycled at intervals during the training? When I last went through training having upgraded to 8mb I was using a modem, so it got re-synced at least once a day when I switched the PC on. Router now, so always on. Any advice?

...it's the humour side that has to find its own level.

Well as long as I don't get booted off for the occasional awful pun I'll be ok....

[Rik]

I left my router on 24/7 during the training period, with no ill effects.

As to puns, we have two ways of dealing with them:

[Si]

Hi Simon (or do you prefer Si?)

I'll answer to anything! 

I was aware of the plethora of Simons here already - so you can call me whatever causes least confusion.


...that and a two-letter user name is difficult to forget even for me...

[Rik]

I'll answer to anything! 

I was aware of the plethora of Simons here already - so you can call me whatever causes least confusion.

OK, we'll go for "Hey you" then. 

[Si]

I left my router on 24/7 during the training period, with no ill effects.

Great to know, thanks.

As to puns, we have two ways of dealing with them:

Harsh but fair!

[Rik]

We like a good pun, our smiley set reflects that.

[Si]

OK, we'll go for "Hey you" then. 

You're not my wife, are you?!

[psp83]

 

I came from Tiscali Datastream and my connection was down for 5 days due to Tiscali/BT screwing up  so lets hope they get it right for you.

[Rik]

You're not my wife, are you?!

I do wear a kilt... 

[Si]

I came from Tiscali Datastream and my connection was down for 5 days due to Tiscali/BT screwing up  so lets hope they get it right for you.

Eeep! I've already had 4 days of downtime this week just from the unbundling....

[Rik]

Never let go of your bundle! 

[Si]

Never let go of your bundle! 

It wasn't so much let go as stolen from me.

Still, I suspect this place is as good as any to come for counselling!

[psp83]

Eeep! I've already had 4 days of downtime this week just from the unbundling....

I kind of expect it from Tiscali thou... they can't and will never get anything right...

Tiscali is like putting hot pokers in your ears!!! Its very painful.

Not like i know what hot pokers in the ears feel like though 

[Rik]

Still, I suspect this place is as good as any to come for counselling!

Just make yourself comfortable on the couch...  8)

[Simon]

Hi Simon, and    from another ex-Pipex user!

One thing I would advise is to make sure you cancel the direct debit to Pipex, or they may keep charging you, then you will have to go through the interminable process of trying to contact them to get it back.  When I left, I had to ask them twice for my MAC, then after I had migrated, I got an email from them telling me that the direct debit had failed, and that I owed them £23.99!!  Needless to say, I then had to waste another 20 minutes of valuable time in a call queue, to tell them I had left, and that they weren't going to be paid.  Later that month, I received a cheque in the post from them for about £32, which related to nothing I could ascertain, but I wasn't going to spend another 20 minutes on the phone due to their billing incompetence, so I thought thanks very much, and banked the bugger! 

[Sebby]

Welcome to IDNet and IDNetters, Simon. 

[Si]

Hi Simon, and    from another ex-Pipex user!

Thank you.    It's a shame really, I've been with Pipex since before I could get broadband and they were a great outfit at first.

Although I never had any issues with billing I know many did and do - so rest assured as soon as I've got IDNet up and running the first thing I'll do is cancel the Pipex DD and send a recorded delivery letter confirming I'm cancelling the service as well. I've been reading the thinkbroadband forums so I reckon better safe than sorry!

Welcome to IDNet and IDNetters, Simon. 

Thank you. I feel like one of the crowd already, and I only put my order in this morning!