Thinking of migrating to IDNet but have a question

[jonmalco]

Posted this also on thinkbroadband so hope it is OK to post here as well.

Using Pipex at the moment , have been for years but not going to put up with this Tiscalli rubbish.

Anyway looking at the top package and I was wondering what exactly "Priority given at the exchange over standard ADSL traffic" is?

Is it just a low contention ratio or something else? Does it make much difference?

[Rik]

I just answered you on TB.

Basically, SuperMax was originally a business product afaik, and so was given higher priority on BT's network. Once you reach IDNet, you'll be going as fast as you can, no congestion guaranteed.

So, SuperMax may give you an advantage at peak times or if your exchange is congested. It will also, of course, give you higher upload speeds.

Welcome to the forum - have a karma.  

[jonmalco]

Sorry yes just noticed that 

Never migrated before is it any easy procedure? 

Do I get the MAC from Pipex and then when I have got it then put my order in with IDNet?

[Malc]

I just answered you on TB.


It will also, of course, give you higher upload speeds.

Welcome to the forum - have a karma.  

The reason I am on it, I don't oftern pass the 30gb download, but if you use p2p the extra upload in a Godsend.

[Malc]

Oh, and , have a 

Yes to your migration question, but keep on to of pipex, they'll stall and lie to you. I know.

[jonmalco]

Thanks for the Karma.

Am I right in thinking that they should provide me with the MAC within 5 working days?

[Si]

Do I get the MAC from Pipex and then when I have got it then put my order in with IDNet?

Yes. MAC from Pipex. I requested mine last Tuesday, it arrived by email last Friday. With the large number of people like us leaving I suspect this accounts for the delay.

I didn't have to chase, but I was not tied in to contract and have no arrears so they had no reason not to process it asap.

Don't forget to cancel your Pipex DD as soon as your new service is up and running!

[Rik]

Sorry yes just noticed that 

I am just a blur.

Never migrated before is it any easy procedure? 

Do I get the MAC from Pipex and then when I have got it then put my order in with IDNet?

It's a doddle. Request the MAC key, they have five working days to give it to you. Your notice period starts from when you request the MAC, so pick your time if you want to avoid paying two ISPs simultaneously.

Once you have the MAC, either sign up online or give IDNet a call, 0800 0267237. I did mine by phone so I could ask questions. I was migrated in three days.

Once you're signed up, you'll get an email from IDNet with your login details. You can then go to:

https://www.idnet.net/secure/

and set up your account, eg create email accounts (which can be used immediately), web space, blog space and a photo album.

Note that you can have as many email accounts as you want, maximum mail box size is 100MB, maximum attachment size is 10MB, POP3, IMAP and webmail are supported. You can organise filtering, forwarding and auto-reply to suit your taste.

[jonmalco]

Thanks for that

Don't forget to cancel your Pipex DD as soon as your new service is up and running!

I presume that I should get some money back as I pay a month in advance?

[Rik]

It all depends on timing, they have a right to 30 days notice.

[jonmalco]

Ok.

Well I want out so will ring up today for my MAC code.

[Rik]

I just got out as fast as I could, and wrote off the extra money as being worth it. Never have changed my mind on that.

[Barndog]

I migrated from Pipex on the 16th, best move i ever made, you wont regret it believe me

[Si]

Well I want out so will ring up today for my MAC code.

Hope I'm not too late, didn't think earlier.... Don't ring the standard (and expensive) customer services number. Use the direct number for cancellations of 0845 0722865. Cheaper per minute and (for me anyway) went through after about 25 seconds on hold. Mind you that was last week, it might be a tad busier now!   

[jonmalco]

Well I rang up today and I am supposed to be getting my MAC code in 3 to 5 days.

We will see.

[Lance]

Good luck!

[Sebby]

That's good news. Once you hand it over to IDNet, it can be as quick as 3 working days. 

[jonmalco]

Got my MAC code just now.  That is one working day for the code 

Time to order the service from IDNet.  I presume they ask for the MAC code when you order.

[Rik]

Yup. Otherwise there's that nasty £47 activation fee.

[Sebby]

Time to order the service from IDNet.  I presume they ask for the MAC code when you order.

You'll see that the first stage of the order progress is to enter your telephone number. From that, they can tell if you already have ADSL (in which you can migrate for free) or whether it will be a new connection.

[bob_s]

Another ex pipexer, I should be migrated tomorrow 

I have to say as far as the last thing pipex have done for me, the service in the provision of the mac code was fairly efficient, it took four days for the email, and a letter arrived the next day.

That afternoon I phoned idnet and got a massive surprise   The phone answered in four rings, and the person who answered it actually helped me.  I knew then I was doing the right thing.

Hope all goes well with your mac code and migration.

Dont forget to cancel the pipex direct debit after you've moved.

[Den]

Four rings, God they must be busy there then, it's usually only three rings. 

[Simon]

Three??  That's slacking!  They answered me in two rings!! 

[Sebby]

Another ex pipexer, I should be migrated tomorrow 

We look forward to welcoming you.

[Malc]

When I first rang they took me by suprise as it didn't even ring.