Users seeming to be coming to IDNet..........need we be concerned ?

[Dont mention Talk Talk !!]

Whats the things we like about IDNet .................its small and perfectly containable and it just doesnt have anything like the over subscription that has relegated so many ISP`s to the dustbin. Its like we have our own little community and all the things that are sh!t about the big boys dont impact on us at all. Ive read more and more enquiries about ID and users saying they are leaving poxy ISP`s to come over and join us. I shudder if the day ever comes around when we speedtest our ID connection and get a reading like is the norm at Talk Talk 

With our sterling service , any big time operator would be mad to overlook it . If an acquisition WAS made , Im sure most would be straight out the door, I know I would. So in a nutshell, mass migration to IDNet or acquisition by a big time operator ( imagine Tiscali bought out IDNet  ) would surely be a pre-cursor to the end of a fabulous service as we know it.

Do you think Im needlessly concerned here ?

James 

[MoHux]

James, there are enough real worries in the world to need to imagine others.  Forget it!  Enjoy! 

[Si]

As one of the Johnny Come Lately's I hear what you're saying. However I don't think there's an enormous amount to be worried about. IDNet's offerings aren't attractive to heavy downloaders, nor to the "cheap as I can get it" brigade, nor are they "visible" to the large numbers of people who will follow the TV and press advertising and move to bigger names.

I believe the reason why a number of ex-Pipex customers are coming over is because IDNet appeals to the more discerning user, rather as Pipex did in the early days. It's more important that you get quality, and you're prepared to pay for it. Well, I am!

Having said all that, if I was a major shareholder in the business and someone made me an offer that meant financial security for me and mine for the rest of our naturals.... well, would you turn it down?!

As I haven't even been connected yet I'm not going to be cheeky enough to ask Simon what his exit strategy is, tho.... 

[Simon]

This has come up a few times, and I even raised the issue myself when I first joined, but we have to remember IDNet are a business, and therefore, want to attract new customers, so we can't expect them to keep this 'our little secret'.    That said, I believe in the integrity of IDNet as a company, and that they truly want to continue providing the excellent service that we all enjoy, so I am confident that they will expand resources to meet demand, and will preserve the current high standard of service they provide to us.

[Dont mention Talk Talk !!]

si

you got it spot on, the heavy download fraternity downloading a terabyte overnight and every night have brought some ISP`s literally to their knees. and the £6.49 per month brigade cheap as they can get it is just right where a lot of the heaviest downloaders reside, imagine an influx of these sorts came thru IDNet`s doors  

James

[Dont mention Talk Talk !!]

It would be worthwhile if Simon or Tim at IDNet perhaps would care to comment .

James

[Sebby]

There's a couple of things I'd like to say on this matter.

Obviously, it's something that's concerned me, and is something that is probably always on a number of users' minds.

I get the impression that IDNet do not and will not over-fill centrals, like other ISPs do. Their prices are a little higher than other ISPs for this reason.

IDNet's allowances are what I would call sensible, so they don't and won't attract heavy users.

Lastly, I think that Simon and Tim would not sell out and let IDNet become another average ISP. I believe they want it to remain an ISP known for quality service, and even though it is a business and they'll want to make profits, they'll continue to provide the level of service that we all love.

Of course, in the unlikely event that things go downhill, we're on a 1 month contracts and can migrate.

[Lance]

IDNet are aware of the reasons people decide to join them, and with that they plan what capacity they will be needing in the future. Because IDNet guarantee no contention in their network, they will always make sure they have enough capacity in their centrals to meet demand

[Noreen]

James, there are enough real worries in the world to need to imagine others.  Forget it!  Enjoy! 

Well said, Mo.

[Rik]

I'd just add that a large percentage of IDNet's business is hosting for blue-chip companies. They can't afford to over-subscribe their capacity for that half of the business either. Maybe Simon & Tim will sell up in years to come, but I don't see it happening for a long time. We shouldn't lose sight of the times which Simon will come on here and post, weekends, evenings... I even had an email from him at 4am one day. It was not some faceless minion who upgraded the routers on Saturday, it was Simon and Martin, with Tim looking after the communications. While we see that level of commitment, I think we can all just relax and enjoy the service.

[MoHux]

Watch it!!  I think Miriam and James are looking for you to explain that "faceless minion" remark. 

[Rik]

No explanation needed, Mo. They weren't involved in the router upgrade, afaik. Neither was Andrew, and Kate only handles PR. There, I think that's everyone mentioned.

[cavillas]

Watch it!!  I think Miriam and James are looking for you to explain that "faceless minion" remark. 

Don't mention our Miriam, even putting her name close to minion is not very nice.

Signed A Miriam Admirer.

[Den]

OOOOOOOOOOO Get you Alf, You naughty boy you.   

[Malc]

 

[Captain K]

Speaking as someone doing exactly what you're describing, I've given this very subject a good deal of thought.  I've reached the decision to move to IDNet, having come to the conclusion that the vast majority of internet users are relatively uninformed.  It became extremely obvious to me, reading these forums whilst looking for somewhere to escape to from Tiscali, that users on here have given serious thought to who they want their ISP to be.  The 5GB and 30GB packages are more expensive than the £14.99 8Mb "unlimited" package Tiscali shouts about on the telly, so it follows that the IDNet customers have clearly thought about paying the higher price, in the context of what they get for the money.

The sad fact is that the majority of customers of the big, traffic-shaped companies don't really know, and don't really care, that they're getting 0.7Mb throughput from their 8128kb-synced connection.  My dad, for example, is a Tiscali customer.  He surfs and emails, and that's about it.  Of those who are aware that they're not getting what they could, some shout and complain (see the Tiscali support forums!) but seem to believe that if they shout loud enough Tiscali (or whoever) will fix their problem, and they don't realise that their problems arise from the company's strategic business plan which involves rationing a resourse so the company can squeeze as many customers in as possible.  So, they shout and complain, but only a few actually move to another provider.  True, more are moving now, but still only a minority.

As such, I don't think the ISP's who pitch their product at the more discerning internet customer, IDNet being one such provider, will ever be overrun by customers fleeing from the likes of Tiscali, Talk Talk, Orange, etc.

None of this is "fact" or research that I've read anywhere, just my own thought process.

[Rik]

One shared by many or most of us here. I agree with you completely.

[Malc]

How could you not give the EVIL pipex a mention

[Captain K]

How could you not give the EVIL pipex a mention

Gimme a break!  It was painful enough typing the names of the 3 companies I did quote. 

[Rik]

  

[Si]

How could you not give the EVIL pipex a mention

We need to set up a "swear box" for mentioning the P-word! 

[Niall]

How could you not give the EVIL pipex a mention

He did. Tiscali bought them (or was it just the Nildram bit owned by Pipex that Tiscali bought?)

[Ann]

It doesn't bother me.  I'll stay until it gets bogged down and then I'll move on.  I daresay it's what we've all done until now.

[Sebby]

You say it like it will get bogged down one day, Ann. Is this what you believe? It's certainly not the impression I get.

[Ann]

I don't know but I've been with several ISPs that weren't going to get bought out and then did that I tend to be sceptical.. that's all.  In ISP issues I'm a realist.