A Few Questions About IDnet Please

[Simon]

We had Prestel in our public library, which was free to use.  It just seemed like a glorified teletext to me, and I probably didn't get the most out of it, but it was fun and interesting all the same.  I used to get chucked off it in the end, because I was there for so long, probably costing them a fortune!

[DeViTTo]

Got my date and time 7th 6pm and BTW went for supermax package, will try this one as it probably suits us better, plus the fact its my main interest so I can warrant the extra expense.

I just hope my line stats prove that I get a better speed than it is now. This was the best I got on CPW.



[attachment deleted by admin]

[Rik]

I'd be surprised if IDNet couldn't improve on that.

[Lance]

Most migrations happen in the early hours, so hopefully when you get up on the 7th you'll be able to change your login details and connect to IDNet. That speedtest on CPW is just painful!

I changed to the Home Max package today, just for this month. I emailed Simon at 10:08am, and a couple of emails to and from later, it was all changed by 10:15am. Obviously, I could have done it in a minute over the phone, but 7 minutes by email, that's what I call service!

[DeViTTo]

I'd be surprised if IDNet couldn't improve on that.

Well im hoping they can, but it really is contention and quality of connection I want with good pings. If speed comes with it as well i'll be one happy bunny. 

Most migrations happen in the early hours, so hopefully when you get up on the 7th you'll be able to change your login details and connect to IDNet. That speedtest on CPW is just painful!

I changed to the Home Max package today, just for this month. I emailed Simon at 10:08am, and a couple of emails to and from later, it was all changed by 10:15am. Obviously, I could have done it in a minute over the phone, but 7 minutes by email, that's what I call service!

I'll probably be at work so it will be nice to try it that evening anyways before weekend. How are you finding that package over the HomeMax Lance?

I was going to go along with Sebbys advice, but I thought what the hell plus I have someone else who is contributing.

[Lance]

Sorry Dev, I should have made it more clear. I moved from the Home Lite (5gb download allowence) to the Home Max package (30gb download allowence). My reason for doing this is because I'll be downloading nearly 30gb this month, and it's obviously much cheaper to pay for the Home Max package, rather than the extra £1 per GB charge!

As it is the same BT package, there is no difference between them.

[DeViTTo]

Sorry Dev, I should have made it more clear. I moved from the Home Lite (5gb download allowence) to the Home Max package (30gb download allowence). My reason for doing this is because I'll be downloading nearly 30gb this month, and it's obviously much cheaper to pay for the Home Max package, rather than the extra £1 per GB charge!

As it is the same BT package, there is no difference between them.

Oh I see Lance, I'm hoping the Supermax promises what it says i.e priority at the exchange.have to wait and see i'll keep posting any results though, might be useful for others. Considering my base line where i'm at now anthing would be an improvement lol

[Lance]

With the stats for your line, an improvement is certain!  8)

[Sebby]

Yep, you will see an improvement, that I'm sure of.

[DeViTTo]

hmm just read another post his stats didnt improve right away, I'm still worried the message said 2mb, i'm hoping and crossing fingers that it does get better.

I'll be the best prommoter for idnet if I get anywhere near 6mb download :-)

[pup]

I Take it you meant my post dev.

im certain it will improve, im still happy with the service so far

[Lance]

Sometimes it takes a few days for your profile to increase, but I imagine that for you you will see a rapid improvement due to the big jump up in sync speed.

[Sebby]

hmm just read another post his stats didnt improve right away, I'm still worried the message said 2mb, i'm hoping and crossing fingers that it does get better.

I'll be the best prommoter for idnet if I get anywhere near 6mb download :-)

It's not his stats, Dev, it's his profile; when you move from a fixed-rate product to Max, the profile gets stuck at the fixed-rate speed for a few days.

Remember, stats are not to do with the ISP, which is why we've managed to improve yours before you've joined IDNet so that you get the best sync possible, therefore meaning there is a potential for greater speed, which IDNet will fulfil.

[DeViTTo]

I Take it you meant my post dev.

im certain it will improve, im still happy with the service so far

Yea your post, and i'm glad to hear it pup 

Sometimes it takes a few days for your profile to increase, but I imagine that for you you will see a rapid improvement due to the big jump up in sync speed.

I hope I get an indication reasonably quick.

Thing is why was it so low before, is it because it was on a 1mb package before adslmax came about i wonder anyone have any ideas? I hope so Lance.

I'm on gw5 is anyone getting good speeds on this channel or hub or whatever?

[Sebby]

Thing is why was it so low before, is it because it was on a 1mb package before adslmax came about i wonder anyone have any ideas?

You'll get an indication of the pings right away, but be warned that your profile will get stuck at 1Mb, so it'll appear you're only on 1Mb despite your sync speed. This is outside of IDNet's control, and something that happens on all IPStream-based ISPs. Just don't worry about it as it'll clear by itself within a few days.

[Lance]

It could have been low because of that, your sync was 1152 iirc? I think that is consistent with a 1mb package.

[Sebby]

Are you getting confused with pup, Lance? Dev hasn't migrated yet.

[DeViTTo]

Thanks guys for all your reassurance i'll know in a few days time anyways.

[Lance]

I've found Dev's stats here!

Thing is why was it so low before, is it because it was on a 1mb package before adslmax came about i wonder anyone have any ideas? I hope so Lance.

I took this to mean that you were on a 1mb connection, and them moved to MAx, all with the same ISP.  

[DeViTTo]

Just tried to look into my Draytek ADSL modem pages, which I have never done as the ip is forwarded onto my Dlink DIR655 and this is the screen shot I obtained. I know I posted back along the Netgear DG834G results, but Seb and RiK or anyone like to comment on these stats. I'm still disconnecting all time on the router with CPW was a little stable at weekend. I tried changing the MTU to 1400, seemed to improve things.

BTW whats the MTU value for this ISP is it 1500, can anyone ping the value and see please.

Please comment on below stats thanks.



[attachment deleted by admin]

[Simon]

As you suggested, Dev, Seb or Rik will be along soon to comment.  I wouldn't worry too much though - even if there is a problem, IDNet will sort it out for you. 

[DeViTTo]

As you suggested, Dev, Seb or Rik will be along soon to comment.  I wouldn't worry too much though - even if there is a problem, IDNet will sort it out for you. 

Thanks Simon 

[Sebby]

Just tried to look into my Draytek ADSL modem pages, which I have never done as the ip is forwarded onto my Dlink DIR655 and this is the screen shot I obtained. I know I posted back along the Netgear DG834G results, but Seb and RiK or anyone like to comment on these stats. I'm still disconnecting all time on the router with CPW was a little stable at weekend. I tried changing the MTU to 1400, seemed to improve things.

BTW whats the MTU value for this ISP is it 1500, can anyone ping the value and see please.

Please comment on below stats thanks.

I got confused there for a minute as I was certain you had a Netgear, but then I realised you just connected that the other day.

The stats as shown look absolutely fine (good, in fact) and are very similar, if not the same, as the Netgear. You certainly shouldn't be getting any disconnects from the exchange, i.e. losing sync.

When you say you are getting disconnections, what do you mean? Has it happened recently, i.e. since we helped you improve your SNRM?

Could it just be the wireless that is disconnecting?

[DeViTTo]

I got confused there for a minute as I was certain you had a Netgear, but then I realised you just connected that the other day.

The stats as shown look absolutely fine (good, in fact) and are very similar, if not the same, as the Netgear. You certainly shouldn't be getting any disconnects from the exchange, i.e. losing sync.

When you say you are getting disconnections, what do you mean? Has it happened recently, i.e. since we helped you improve your SNRM?

Could it just be the wireless that is disconnecting?

I'm wired not on wireless,no its since the forced switch from AOL to CPW it disconnects about 30-40 times a day in the router logs, has done about 5 times this evening. It was stable on AOL, but CPW sucks keeps allways disconnecting. It does it on the netgear to, so I know its a network issue. Soon all will be resolved.
I found out I'm not on StAustell exchange I'm actually on Lostwithiel which is 3.2km as crow flies with low usage at the exchange. So as you say the stats are good, not too many errors etc maybe I could be onto some good speeds. BTW Seb went for SuperMax because someone else has chipped in so going to give it a go.

If required and our usage proves we should be on lower package might rethink, but I'm online so much its cheaper than going to pub every night lol.

[Lance]

Hi Dev,

From those stats, there is absolutely no reason for any disconnects. I can only suggest that either you experience massive (and they would have to be truely massive) bursts of noise which cause your noise margin to drop, or the disconnects are being caused by CPW.

One thing you could try doing is running a program called routerstats, which you can use to graph and log your noise margin.

Finally, I think most people use an MTU of 1500, although some fall back to 1458. Either way, the router should be left 'wide open' on 1500, with any adjustments being made from within windows.

Hope this helps!