A Few Questions About IDnet Please

[DeViTTo]

Thankyou Si no timeouts on your pings,

[Simon]

Here's a second opinion:

Tracing route to c2.22.354a.static.theplanet.com [74.53.34.194]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  home [192.168.1.1]
  2    46 ms    48 ms    47 ms  telehouse-gw2-msdp.idnet.net [212.69.63.51]
  3    45 ms    50 ms    46 ms  telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243]
  4    46 ms    44 ms    44 ms  mfnx-gw-a.lonap.net [193.203.5.16]
  5   117 ms   117 ms   119 ms  so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
  6   146 ms   202 ms   143 ms  so-1-0-0.mpr3.iah1.us.above.net [64.125.29.37]
  7   150 ms   149 ms   157 ms  so-1-1-0.mpr1.dfw2.us.above.net [64.125.26.129]
  8   148 ms   149 ms   149 ms  64.124.79.77.theplanet.com [64.124.79.77]
  9   166 ms   165 ms   163 ms  te9-1.dsr01.dllstx3.theplanet.com [70.87.253.6]
10   164 ms   161 ms   163 ms  7a.fd.5746.static.theplanet.com [70.87.253.122]
11   203 ms   179 ms   163 ms  po2.car05.dllstx6.theplanet.com [12.96.160.39]
12   166 ms   161 ms   163 ms  c2.22.354a.static.theplanet.com [74.53.34.194]

Trace complete.

[DeViTTo]

Thankyou Simon. I have just connected up my Netgear agin as its the only way to get proper line stats and this is the result. Should my downstream DB be so low?

[attachment deleted by admin]

[Rik]

Like Si, I get a 12 hope trace:
tracert 74.53.34.194

Tracing route to c2.22.354a.static.theplanet.com [74.53.34.194]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  home [192.168.1.254]
  2    24 ms    23 ms    25 ms  telehouse-gw2.idnet.net [212.69.63.55]
  3    24 ms    23 ms    25 ms  telehouse-gw3-gi0-1-400.idnet.net [212.69.63.243
]
  4    24 ms    23 ms    27 ms  mfnx-gw-a.lonap.net [193.203.5.16]
  5    97 ms   100 ms    98 ms  so-7-0-0.cr1.dca2.us.above.net [64.125.31.186]
  6   124 ms   124 ms   124 ms  so-1-0-0.mpr3.iah1.us.above.net [64.125.29.37]
  7   128 ms   139 ms   129 ms  so-1-1-0.mpr1.dfw2.us.above.net [64.125.26.129]

  8   128 ms   128 ms   126 ms  64.124.79.77.theplanet.com [64.124.79.77]
  9   142 ms   141 ms   143 ms  te7-1.dsr01.dllstx3.theplanet.com [70.87.253.2]

10   142 ms   143 ms   140 ms  7a.fd.5746.static.theplanet.com [70.87.253.122]

11   143 ms   143 ms   143 ms  po1.car05.dllstx6.theplanet.com [12.96.160.7]
12   145 ms   142 ms   143 ms  c2.22.354a.static.theplanet.com [74.53.34.194]

Trace complete.

[DeViTTo]

Thankyou RiK what do you make of the Downstream Noise Margin I have tried different filters, does this indicate a fault I had 27DB the other day I think in my earlier posts.

[Rik]

If that's recent, it's nothing unusual for a Netgear at this time of night, particularly on an unstable line. It will probably hold sync down to -2db.

[DeViTTo]

If that's recent, it's nothing unusual for a Netgear at this time of night, particularly on an unstable line. It will probably hold sync down to -2db.

Ok ty i'll wait until engineer on Friday.

[DeViTTo]

Ok ty i'll wait until engineer on Friday.

I have engineer here this is new line stats, please look RiK Seb,

[attachment deleted by admin]

[Rik]

Looks OK to me, Dev.

[DeViTTo]

Looks OK to me, Dev.

Sorry Rik thanks for your quick reply BT engineer was watching to here what you had to say. Did you get my last PM as to the work that was carried out.

[Rik]

Yup.

[Ann]

BT engineer was watching to here what you had to say. Did you get my last PM as to the work that was carried out.

LOL.. hope he's going to split his wages with Rik!

[Rik]

It would be nice, Ann, wouldn't it.

[Sebby]

Looks fine, Dev (even though I'm too late). What did the engineer do, out of interest?

[DeViTTo]

Looks fine, Dev (even though I'm too late). What did the engineer do, out of interest?

Hi seb, He found a DC fault on the line which was detected by BT when I called Idnet to report Disconnects.

What supprised me was that there is a Master 5 type socket but it is in the attic. I thought the main one was downstairs as the householder told me and the fact that it had a capacitor on that socket. He tested the line internally in the house all checked out fine. Which I was gald about as that could have incurred a cost.

The problem was in the telegraph pole 100m away basically the exchange connection is underground then pops up onto a pole and goes to another pole and then the house. There was a DC fault on the line which was found to be at the top of the first post the one that has the connections fron the exchange meeting the underground wires. The mast head had a cable fault so he took a pair of wires that were testing good and simple matched them to a pair half way down the pole about 6m in total. So effectively I am on the same pair in the exchange and at the house, but with a new cable in between the middle of the pole and the top.

The trouble is my speed has dropped to 1500 from 4500+, he tested the circuit for DC again all is ok, He thought it might be a load balance problem so he tested that at the exchange and reported back to me that the line was as good as you could get. Whilst here he thought he had reconnected the bell wire so he removed from the Master, but still same result.

Now that I know where the master socket is I will go into the loft and connect an extension directly into it as it's only 10m away from my modem+router setup.

I connected Tim at Idnet and he said it could be profile as 11 odd disconnnects today, I asked for interleaving to be taken off and we arranged that I would call back on Monday with and update. May I say how refreshing it was to talk to Tim, who understood my problem and was interested in getting it resolved.

BTW thankyou all for your response. Just have to monitor it now. It would be nice now to get the speed and pings down to what they were on my first connect 40ms and 14ms to BBC at the minute they are too high. I dont know why the fault wa not happening with AOL and only occured with the switch to OPAL (CPW) which was not physical as in wires but at I persume DSLAM at the exchange or somewhere else. That showed the fault as in the number of disconnects, I would of never switched if I had been getting the previous connection on AOL stable as it was. Now that I have I would like the speed of the old connection and hopefully the stability of the new.

[Malc]

Could this be another record?

The lllloooonnngggeessttt post?

[Rik]

It's worth making the general point that, if you have an engineer visiting, it's generally a good idea to power down the router before he arrives. Usually, the first thin they do is connect at the test socket, which causes the first disconnection. After that, every wiring change and tweak is likely to drop things again, soon hitting the magic 10 which will push the profile down. You can't always avoid this happening, but by taking your connection down first, it can help.

[Rik]

Could this be another record?

The lllloooonnngggeessttt post?

Naah, you should check some of mine.

[Malc]

That in the old days, last year,when you had more time?

[Rik]

Strangely enough, yes.

[DeViTTo]

Could this be another record?

The lllloooonnngggeessttt post?

I'm sorry about the length Malc, its only to serve as a log and as I guide to how well things are handled almost like a testimonial lol. I gained a lot of information from it from your intial welcome to where I am now.

[Malc]

  Impressed with the essay though!

[Rik]

Never apologise for length, Dev.

[DeViTTo]

Impressed with the essay though!

Thanks 

Never apologise for length, Dev.

I could put a twist on that but I won't

Question though If I connect into the NT5 master socket and unplug the front to get at the plug in point and leave my extension plugged in will it disconnect the house or will they remain online with the socket apart. I can't remember if thats the case as i'm off to buy a cable to plug directly into that point. I can't see at the min as in loft I think its ok as they are connected via the rear please could you confirm Rik.

[Malc]

Never apologise for length, Dev.

Unless it's too small...