Im Leaving Tiscali and am confused

David · Feb 05, 2008, 00:17:22

I have been with tiscali.for about 3 years left aol and havnt had a lot of technical stuff so jus a bit brain dea with some of the jargon.Tiscalis recent,so called upgrade proved to me ,and so many others to be a complete nightmare.almost on the dot my speed drops to a crawl,I have even timed out trying to test.Had so many tests some many reasons why its me,Bt, heard it all so finally wrote to them last week,plus email requesting mac code,recieved the same stuff back,but they really are history for me but I have a phone package so not sure what happens here.have surfed the net for over a week and am feel confused.all i want is a good reliable speed,pay and just rely it will be there.I have come down to a lis of just 2 sky mid and Ident.Im on 2 meg but my line will manage up to 4mg,although was upgraded (not requested to 8meg this was reverted when I demanded it in the hope that I could return to my reliable speed but this hasnt happened so IM off,is this isp really as good as you all say it is.its more daunting than I thought it would be,any advice on any problems I might encounter,not including getting the mac code,any help would be greatly appreciated.please keep it simple.You are talking to someone who hasnt got a clue about ad adawre yet and I m told I need it,but I dont know what I am looking at. thanks and hope this possible newbie will be welcomed here $:-\$

madasahatter · Feb 05, 2008, 00:25:39

Welcome from another ex-Tiscali refugee. 8)

I've been here for well over 12 months now, and can honestly say that I have not once had a problem with my IDNet connection. The odd time that I have contacted support, I have found them to be extremely helpful, and very quick to get back to me, so yes - this ISP really IS as good as everyone in here says it is., and well worth the money.

Must admit, I don't know much about how the tiscali phone package works, so I can't really help you as to what you will need to do with that, but the broadband here is first class.

David · Feb 05, 2008, 00:43:54

Thanks appreciate this,Im pretty hopeful that the phone line will get sorted, just wary of who to go to looks like you and many other s have no regrets. all the best

David · Feb 05, 2008, 01:32:46

Bit concerned,at the reaction to your popularity,I only use my pc for surfing,never watched a film or played a game or downloaded lots of stuff,except the odd piece of piano music (printed) what attracted me to you all was the brilliant reviews and the almost community spirit and not the I speak a different language when it comes to the world of PCs. so this is one member who wont be hogging the space,if thats the correct title.

Still cant wait to join though

Malc · Feb 05, 2008, 07:14:49

and

My phone line was tied up with pipex, and I jave transferrd to to BT.

Also I have been here 4 months, the service is great and have no problems.

Lance · Feb 05, 2008, 08:14:05

I've never had a better connection than the one from IDNet, and the customer services is the best of any company I've dealt with.

Should you join, you'll get just what you want. A nice, reliable connection which you can just forget about

David · Feb 05, 2008, 20:35:13

Thanks to all of you I have read enough to be convinced this is the place to be,luckily my contract with Tiscali is no more and wrote last week and requested mac code,gave them a nudge this morning,if I don't hear tomorrow I will give them a bigger nudge.My understanding is that they have to provide this code within 5 days.I have read people have had to resort to mentioning Ofcom,As I am very keen to get away it seems ages keep checking the mail.Anyone with any tips to get these people to actually do something?
Roll on the letter or e mail

Malc · Feb 05, 2008, 20:37:30

I had to mention offcom to pipex after they 'forgot' to process my MAC. So, worth a try.

Ann · Feb 05, 2008, 21:24:56

Hey, I bet I'm a worse piano player than you.. I bought a digital piano a couple of weeks ago and am just about getting up to grade 1 standard

But anyway, don't forget to cancel your telephone contract with Tiscali as well as broadband. If Tiscali have your line then you need to get it transferred back to BT.

Philip · Feb 05, 2008, 21:38:51

Quote from: badpianoplayer on Feb 05, 2008, 20:35:13
Thanks to all of you I have read enough to be convinced this is the place to be,luckily my contract with Tiscali is no more and wrote last week and requested mac code,gave them a nudge this morning,if I don't hear tomorrow I will give them a bigger nudge.My understanding is that they have to provide this code within 5 days.I have read people have had to resort to mentioning Ofcom,As I am very keen to get away it seems ages keep checking the mail.Anyone with any tips to get these people to actually do something?
Roll on the letter or e mail

welcome to the home of the confused, bewildered, and confuddled

you won't find a better ISP than IDNet I can assure you, and you are most welcome here at IDNetters

Simon · Feb 05, 2008, 21:43:24

You're not Les Dawson reincarnated are you, BPP?

Have a welcome karma, and

David · Feb 05, 2008, 22:53:34

;DI have had more laughs on here than all the time on tiscali.thanks for the welcome I have just had a little look around and ofcom do look promising,Im determined to come here only it should have ben yesterday as far as Im concernd, Grade1 piano,hmm Im still wondering how to open the lid, (and who mentioned the mother in law). feel at home already

David · Feb 05, 2008, 23:02:18

Quote from: Ann on Feb 05, 2008, 21:24:56
Hey, I bet I'm a worse piano player than you.. I bought a digital piano a couple of weeks ago and am just about getting up to grade 1 standard

But anyway, don't forget to cancel your telephone contract with Tiscali as well as broadband. If Tiscali have your line then you need to get it transferred back to BT.

Thanks will do all that,good job I didn't cancel that looks like a big mistake.just keep pushing,dont get me started on the piano I'm all over the place,I can read music,and play some easy classical,just got through the entertainer, and its never good enough for me .one piece of advice if I may don't do what I and many men do and read the instructions after,it can be really confusing,still I don't think Mozart or Scott will mind.(god knows if the neihbours feel the same lol)

Lance · Feb 05, 2008, 23:19:14

Your best bet for giving them a push would be by telephone, unfortunately.

Rik · Feb 05, 2008, 23:55:55

Although a bulldozer can be quite effective...

Lance · Feb 06, 2008, 00:02:21

Not to mention more satisfying!

Sebby · Feb 06, 2008, 00:11:18

It's frustrating enough being with such a poor ISP, then they prevent you from leaving. What's the world coming to?

Welcome to IDNetters, and we hope to welcome you to IDNet soon. You won't be disappointed, that's for sure.

psp83 · Feb 06, 2008, 01:03:58

Just imagine if Tiscali ran the country $:-\$

Atleast no one would get done for speeding

Rik · Feb 06, 2008, 01:05:05

Malc · Feb 06, 2008, 09:34:42

And piracy would be wiped out in an instant.

The RIAA would be pleased

David · Feb 06, 2008, 10:20:09

Quote from: Ann on Feb 05, 2008, 21:24:56
Hey, I bet I'm a worse piano player than you.. I bought a digital piano a couple of weeks ago and am just about getting up to grade 1 standard

But anyway, don't forget to cancel your telephone contract with Tiscali as well as broadband. If Tiscali have your line then you need to get it transferred back to BT.

Just heard that the mac code should be with me within the next 24 hours.have to say they were very polite and obliging,lets hope it all goes smoothly,and the phone appears to be an easy procedure too.,nearly ready to take the plunge...scary or what !!!!

Inactive · Feb 06, 2008, 10:23:39

Quote from: badpianoplayer on Feb 06, 2008, 10:20:09
Just heard that the mac code should be with me within the next 24 hours.have to say they were very polite and obliging,lets hope it all goes smoothly,and the phone appears to be an easy procedure too.,nearly ready to take the plunge...scary or what !!!!

Nothing to fear regarding the move, once you have the MAC Code, it will all go like clockwork.

Rik · Feb 06, 2008, 11:16:14

What In is trying to tell you, of course, is that it's all a big wind up.

cavillas · Feb 06, 2008, 11:43:51

Ignore Rik. (most of us do)

He's just got a strange sense of humour.

Your migration should go well as long as Tiscali don't act normally and muck it all up.

Rik · Feb 06, 2008, 11:49:15

I've got a strange sense of humour, Alf??

cavillas · Feb 06, 2008, 11:54:20

QuoteI've got a strange sense of humour

We know.

Rik · Feb 06, 2008, 11:57:16

It doesn't quite read the same without the italics, does it?

cavillas · Feb 06, 2008, 12:40:36

Still funny though. We love you really Rik.

Rik · Feb 06, 2008, 12:41:23

The feeling is mutual, Alf.

Malc · Feb 06, 2008, 12:48:05

Rik, you saying you love yourself

Rik · Feb 06, 2008, 12:52:08

I love the forum.

Malc · Feb 06, 2008, 12:53:07

Not Alf then

Rik · Feb 06, 2008, 13:00:07

Alf is the bedrock of the forum.

Malc · Feb 06, 2008, 13:06:29

Quote from: Rik on Feb 06, 2008, 13:00:07
bedrock.

As in Flintstones

David · Feb 06, 2008, 13:10:17

Its here.that must be a record for tiscali.I did resort to the phone and my mac code was with me in an hour (thats the fastest speed I have ever got)better sign up with you guys now.whoops,I'm beginning

to feel free already

Malc · Feb 06, 2008, 13:54:41

Makes you wonder if they are finally accepting the fact that they are a very very poor ISP, and consigned that people are leaving.

I suppose there are more gullable people for them.

cavillas · Feb 06, 2008, 13:55:35

It will be nice to greet you when you finally get here. Have you got a sense of humour? Oh yes you must have you were with Tiscali

Rik · Feb 06, 2008, 14:43:38

David · Feb 06, 2008, 14:56:58

Well its done 15th of Feb at 6pm,with advice to reconfigure my router,
Can anyone just run through what I need to do now.

I'm nearly moved.

Do I just put the numbers into my router or will it find the address,or should I call Bill Gates (or the Samaritans)remember where I am used to dealing with.

Got my new email address and I assume will just change the contacts etc.anything I should watch out for,remember am used to the kind of keyboards with little black ones in the middle.

Thanks any advice would be welcome.
Yes Alf I have a sense of humor,you should hear me play(on second thoughts if you like music you don't want to).

Rik · Feb 06, 2008, 15:10:41

Hi BPP

You can go to the account login in now, and set up your email accounts, web space,, blog space and photo album, ready for the move.

Your migration will take place before 6pm on the 15th, usually it's done during the small hours, BT use the 6pm to cover themselves. Most people wake up to find they are connected, but there will often be a period of overlap, so just try using the IDNet login details in your router - if you connect, you're amongst us.

IDNet recommend you leave the router to automatically pick up both IP address and DNS servers, so there should be no other changes to make.

David · Feb 06, 2008, 16:45:20

Thanks Rik

Rik · Feb 06, 2008, 16:49:05

Glad to help. I should mention that IDNet recommend an MTU of 1500 or 1458, I'd start with 1500 at both router and Windows, and only reduce on Windows if you find the need.

Broadback · Feb 06, 2008, 17:25:00

Quote from: badpianoplayer on Feb 05, 2008, 00:17:22
. thanks and hope this possible newbie will be welcomed here $:-\$

A bit late here, but, it seems that everyone is welcomed here, even ex Tiscali peeps. A very comfortable forum indeed.

Sebby · Feb 06, 2008, 22:13:22

Quote from: badpianoplayer on Feb 06, 2008, 14:56:58
Well its done 15th of Feb at 6pm,with advice to reconfigure my router,
Can anyone just run through what I need to do now.

Great stuff. We are looking forward to welcoming you to the world of IDNet.

plugwash · Feb 21, 2008, 12:15:38

Quote from: The Doctor on Feb 05, 2008, 21:38:51
you won't find a better ISP than IDNet I can assure you

I have a friend on be unlimited, his line syncs at over 10 megabit per second and afaict he is a pretty heavy user and has never run into any form of limiting.

Afaict no ISP using BTs infrastructure can even hope to match that, sadly be don't cover my parents house (which is why i'm in the process of helping them move from pipex who have totally f*cked up our service to IDNET).

Rik · Feb 21, 2008, 12:17:28

Hi and welcome to the forum, Captain (people of my age will understand

), have a karma.

Inactive · Feb 21, 2008, 12:23:23

Quote from: plugwash on Feb 21, 2008, 12:15:38
I have a friend on be unlimited, his line syncs at over 10 megabit per second and afaict he is a pretty heavy user and has never run into any form of limiting.

Welcome, I think the Doctor was referring to the service standards at IDNet, more than the speeds.

Sebby · Feb 21, 2008, 19:04:21

Quote from: plugwash on Feb 21, 2008, 12:15:38
I have a friend on be unlimited, his line syncs at over 10 megabit per second and afaict he is a pretty heavy user and has never run into any form of limiting.

Afaict no ISP using BTs infrastructure can even hope to match that, sadly be don't cover my parents house (which is why i'm in the process of helping them move from pipex who have totally f*cked up our service to IDNET).