It will be soon IDNet Day for me.......HOORAY

Sebby · Feb 05, 2008, 18:44:30

Welcome to IDNet.

cavillas · Feb 05, 2008, 19:03:14

IDNET Day is not until later in the year....

Rik · Feb 05, 2008, 19:04:03

We did decide on a date at one time, didn't we Alf?

cavillas · Feb 05, 2008, 19:29:58

I'm sure we did, but with age comes loss of .....what's that thing called again?

Lance · Feb 05, 2008, 19:52:13

use of a vital organ?

Den · Feb 05, 2008, 19:57:25

I can't play a vital organ. But I can play a mouth organ

kerrso05 · Feb 05, 2008, 20:17:53

Thanks to everybody for the very warm welcome.
As you can see, things are going really well........far better than I would have ever expected and the connection has been solid..........which is AMAZING. Plusnet put me on a 2 meg connection and I could never connect and if I did connect it only lasted for a few minutes and then went down.

One of my daughters came back after school this afternoon and said "Dad, whats happened to the Internet, everything is very quick.......I got on to my Web Mail almost in a split second............have you done something with my computer? Have you been messing about?"
I think that says everything.

What happens now, is the testing period for 10 days? Who carries out the testing, is it BT or IDNet? Is it 10 working days or just 10 days from today?

I really am glad I moved to IDNet and again thanks for all the help and support you all have given me.

Thanks
Lets have a group

Malc · Feb 05, 2008, 20:22:58

Yet another happy customer

Sebby · Feb 05, 2008, 21:14:33

I'm glad you're happy, Harry. I don't know any customers who aren't.

Lance · Feb 05, 2008, 22:48:14

Glad your happy!

If you were previously on a Max package at Eclipse, then you won't have a 10 day training period. However, you you weren't, the 10 day period is just 10 days from today, during which you may notice some disconnects and fluctuations in speed. It's purpose is to set some error rates for your line for BT and that's all.

kerrso05 · Feb 05, 2008, 23:32:39

Lance, No I wasn't on ADSL Max when I was with Eclipse (I was on a LLU Connection supervised by Tiscali)
About an hour ago my connection seemed to slow up considerable (mind you I am used to that with Eclipse) and I almost thought it disconnected. My answer to this was to shut the Zoom X6 Modem down for 5 mins and then reboot it. This seemed to do the job as my connection came back "flying"
On another thread, I asked the question "Should I update the Firmware for my Modem".....to which the consensus of opinion was to leave well enough alone. My feeling is that the slowdowns and disconnection is the caused by my Modem and it probably needs the Firmware updated (I don't know enough about this subject..... so excuse me if I am talking rubbish......I probably am)

You say that the training period is for 10 days, is that 10 working days or just 10 days? Who carries out this training/assessment......is it BT or IDNet? At the end of this Training period am I on a certain Profile and is this a speed profile? Should I keep my Modem/Computer on continuously for the 10 days of this Training period? Sorry for all these questions but I want to do the correct thing so that my connection is stable for the forseeable future with IDNet.
Thanks

Sebby · Feb 05, 2008, 23:37:44

I think you should update the firmware.

The 10 day training period is on the BT side. I suspect you will be going through it as you were on LLU before. It's possible that the reboot has cleared the stuck profile. Don't worry too much about the 10 days; it's just a period for the dynamic line management software (BT) to adjust your line if it unstable, so BT don't have to look into faults. For most people, nothing actually changes during this time (except the profile updates).

Try and run the BT speed tester as this will give us your sync and current profile.

Lance · Feb 06, 2008, 00:01:17

The 10 days is just 10 plain days - BT don't give the machines any time off!

Your profile constantly adjusts depending on your sync, and is unrelated to the training period.

Personally, I can't see a problem with turning the modem on in the morning, and off at night, although some people claim that leaving it on 24/7 is better. Truth is, there is no definate answer.

Rik · Feb 06, 2008, 00:21:03

Hi Harry

Glad you're seeing the benefits already.

The 10 day period is not really a training so much as an automated management of your line to find the speed at which it can go. It needs no intervention from you, and will continue for as long as you have a Max connection. The difference is that, during the first 10 days, the Maximum Stable Rate (MSR) is set, the fastest speed which BT thinks you can manage, and derived from that is the Fault Threshold Rate (FTR), which is 70% of MSR and above which BT will not accept there is a speed fault on the line. Despite the MSR being set, you will still go faster if your line conditions improve.

kerrso05 · Feb 06, 2008, 02:43:56

Sebby this is the latest results of the BT Speed Test:-

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 4192 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2806 kbps

and This my Modem Figures

DOWNSTREAM UPSTREAM
Bit Rate 4192 Kbps 448 Kbps
Cell Rate 9886 1056
SNR Margin 5.5 dB 16 dB
Line Attenuation 54.5 dB 31.5 dB

I haven't a clue what these figures mean but maybe you can have a look and tell what you think of them.

Thanks

kerrso05 · Feb 06, 2008, 02:48:05

And this is the latest Speedtest.net

Rik · Feb 06, 2008, 10:57:15

Hi Harry

Your profile is lagging 500k behind your sync speed, this is quite normal in the first few days, it will catch up. Your throughput is spot on for your profile, and it looks to me like your line is going about as fast as it can. By comparison, for a 56.4db attenuation, I'm currently getting a sync of 3168.

kerrso05 · Feb 06, 2008, 11:27:18

Rik, that sounds good. If you don't mind I will post another BT Speedtest in a couple of days time so that you can examine it and see if things have improved slightly. On the whole, I'm delighted with the improvement and the standard of Service............The only regret I have is I should have done it sooner......move to IDNet.
Thanks

PS I have written to Eclipse and my Bank to cancel my Direct Debit/CC and hopefully that will be the end any dealings I had with Eclipse

Rik · Feb 06, 2008, 11:33:01

Hi Harry

Of course we don't mind, we're all glad that it's working so well for you. You'll understand now why the forum has this getle purring of contentment about it.

kerrso05 · Feb 06, 2008, 11:39:30

Rik.......thanks again for your kindness
I couldn't resist it but I did a quick BT Test while I was sitting at the computer:-

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3776 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2899 kbps

Rik · Feb 06, 2008, 11:44:50

Hi Harry

Your sync speed is fluctuating a little, this will settle down as the BT software gets a feel for your line. I sense that the 3000 profile you are on is going to prove to be your natural level.

Two results from the BT tester in one day - that makes you an ADSL hero.

Sebby · Feb 06, 2008, 22:17:30

Welcome to IDNet, Harry.

Your sync has reduced a bit, so your profile is now correct for this sync rate.

If you find that the sync continues to fluctuate a lot, let us know and we'll try and help you find the cause, but at the moment I wouldn't worry too much.

kerrso05 · Feb 08, 2008, 09:00:23

After trying three times with BT Speedtester this is what I got:-

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 3000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3968 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 2768 kbps

This my Modems Figures:-

Downstream Upstream
Bit Rate 3968 Kbps 448 Kbps
Cell Rate 9358 1056
SNR Margin 7.0 dB 16 dB
Line Attenuation 54.5 dB 31.5 dB

Your comments would be appreciated

Lance · Feb 08, 2008, 09:13:49

For your line, that all looks pretty good, I doubt we would be able to improve it. Your profile is right for your sync speed, and the throughput looks fine too.

Rik · Feb 08, 2008, 09:14:09

Hi Harry

The profile is correct for the sync speed, which is pretty good for that attenuation. You u/s noise margin is unusually low, though - but nothing to worry about if you're not seeing any issues. Throughput is spot on for the profile, so sit back and enjoy.

Of course, if BT didn't use profiles, you'd be getting an extra 1Mbps...