It will be soon IDNet Day for me.......HOORAY

Rik · Feb 09, 2008, 14:40:34

Profile is correct for sync speed, Harry, throughput is spot on for profile, relax and enjoy.

kerrso05 · Feb 09, 2008, 17:36:35

Thanks Rik

kerrso05 · Feb 10, 2008, 19:21:19

Phone is out today again

I have reported it again to my supplier the Post Office and they have asked BT Engineers to look at again.
Is it possible that my Broadband is causing the trouble?
I hope not because this speed is Brilliant and I have been in "Internet Heaven" since I joined

Sebby · Feb 10, 2008, 20:10:16

When you say the phone is out, do you mean you can't make/receive voice calls?

kerrso05 · Feb 10, 2008, 21:05:52

Quote from: Sebby on Feb 10, 2008, 20:10:16
When you say the phone is out, do you mean you can't make/receive voice calls?

Yes

The Post Office has confirmed there is a fault on the line. It appeared to be fixed on Saturday but we did notice that the volume was very low. My wife made a phone call to her father and he said that he could hardly hear her. Today it went completely..........again
I have reported it again and the Post Office will report it to BT again
From their Records BT had said that the fault had been fixed but that they had to run some more tests before handing it back to the Customer (me).

Do you think that the cause may lie with my Broadband Connection and the change over from LLU connection to ADSL Max? I was just wondering would it be possible (I know this may be a stupid remark to make but I haven't clue how this all works).
As said before I hope not because this is "Internet Heaven" being with IDNet

Sebby · Feb 10, 2008, 21:49:47

Anything's possible, Harry, but it's difficult to say for sure. I'm not too clued up on that, but I suspect there would be some kind of physical changeover at the exchange when moving from LLU. If the fault did lie with this changeover, it's still down to BT to sort it. Hopefully they'll confirm there is a fault again and fix it once and for all.

Rik · Feb 10, 2008, 23:58:22

It sounds like the line card or jumpering to me. The migration would have entailed a lift and shift, and it's entirely possible that the connections weren't made correctly, or that the card they used was faulty. As the broadband and phone are separate at that point, one can be fine and the other not working.

kerrso05 · Feb 11, 2008, 18:43:31

Today, the phone is still not working

Am I surprised ??

I contacted the Post Office and they said that BT were still doing tests on the phone. I asked when did they expect the fault to be cleared and they said it that it normally takes up to 48hrs to clear a fault. I told them that this fault had been on going from Friday which clearly is a breach of their 48hr rule.

They promised to have an Engineer look into this matter......(Obviously the Engineer has looked into the matter and has fallen down a hole or gone and done his shopping

).......so I am no further on. I am beginning to wonder if I should contact BT direct via the internet and find out what they are doing about the fault. It really is frustrating trying to deal with Call centres, option Menus, music blasting down the phone and people who don't have English as their first language answering the calls.

I need to take my pills again

Rik · Feb 11, 2008, 18:45:26

I'd contact BT via the web site, Harry.

Sebby · Feb 11, 2008, 18:52:56

I'd agree with Rik. You can register a fault via their website, and they're usually quite quick at getting on the case. When you go through an intermediary (such as the Post Office) you don't know who is lying.

Rik · Feb 11, 2008, 19:03:44

The other possibility, of course, is that 48 hours actually means two working days, Monday to Friday.

Sebby · Feb 11, 2008, 19:05:02

Could be, Rik.

kerrso05 · Feb 11, 2008, 19:05:25

Rik and Sebby............that's what I thought, although I don't know if I would use the word Lying or not..........I think the term, 'being economical with the truth' might be more accurate.

Lets hope they don't mess about with my Broadband connection because this connection is sooooooooooooo sweet

I am so GLAD I moved to IDNet....it is a piece of 'Internet Heaven'

Rik · Feb 11, 2008, 19:06:34

The two bits of kit are separate, but there is, of course, a pair of wires linking them. It's not usually a problem, though.

kerrso05 · Feb 11, 2008, 19:07:28

Quote from: Rik on Feb 11, 2008, 19:03:44
The other possibility, of course, is that 48 hours actually means two working days, Monday to Friday.

Well Monday is nearly over......or do you mean next Monday?

Rik · Feb 11, 2008, 19:08:09

Reported Friday, fixed by Tuesday was my thinking, Harry.

kerrso05 · Feb 11, 2008, 19:13:22

I have just tried to contact BT by the Internet and this is the response - " another company provides the service, in which case you will have to contact that service provider to report the problem.

So it looks like I will have to wait on the Post Office............oh dear

kerrso05 · Feb 11, 2008, 19:14:23

Quote from: Rik on Feb 11, 2008, 19:08:09
Reported Friday, fixed by Tuesday was my thinking, Harry.

OK..........could be right.......lets hope you are

kerrso05 · Feb 12, 2008, 19:16:20

Still no phone........latest excuse is that they need some more cable....what cable is this I say to myself?

It is costing me a fortune in Mobile Phone Calls to Post Office Faults to report the matter....I have just threatened them that I will take my account away from them if this isn't sorted out pronto.

Personally speaking, I think that is a useless protest because who else would I take it too?.... back to BT ........were the fault originated!!!..................I don't think so.
It looks like I will just have take some more pills.

Sebby · Feb 12, 2008, 19:28:55

I would register a fault via the BT website. I just don't trust what the Post Office are saying.

http://www.bt.com/faults

kerrso05 · Feb 12, 2008, 20:45:14

Sebby, I understand what you are saying (and I agree with what you are saying) but I can't register the fault with BT.
I tried to register the fault last night with BT through the Web Site address that you have just given but it wouldn't accept it as they said that I wasn't one of their customers and that I would have to register the fault with the PO.

I am snookered whichever way I turn on this one.

LATEST****** HOT NEWS

I have just had a phone call back from PO and they say that BT have a problem with a cable at the exchange and to add to the problem they don't have a replacement. They say that they have put an order in to one of their suppliers and they hope to have it in 3 or 4 working days........meantime I am paying a rent for a phone line that isn't working and having to pay mobile phone charges to make calls. The Post Office has given me OFCOMS phone no to make a formal complaint

Look on the bright side Harry .....At least I have a great Broadband Service.............I just hope that BT don't mess about with my broadband connection when they replace this so called cable!!!

Only thing left for me to do is to keep taking the tablets.

Sebby · Feb 12, 2008, 21:00:18

Ah, I'm with you. Sorry about that.

I can't quite believe that excuse. I've never heard of BT having to order a new part for the exchange!

I don't know about you, but I'd rather be without phone than broadband.

kerrso05 · Feb 12, 2008, 21:19:49

Sebby, do you not think somebody is telling Porkies............Cable......what a joke

Without repeating myself I just hope they don't mess about with my Broadband Connection when they install this so called cable (do you see the way I call it 'so called')otherwise, I will get very very

and then I will have to

Sebby · Feb 12, 2008, 21:22:27

Absolutely. I've never heard anything so crazy in my life (okay, maybe that's a bit of an exaggeration, but you get my point). Fingers crossed that it gets sorted quickly and doesn't cause you any other problems.

Rik · Feb 12, 2008, 23:55:17

The only cable I can think of would be to jumper the linecard, Harry. I can't believe they are out of them!