It will be soon IDNet Day for me.......HOORAY

[kerrso05]

Rik, as I said to Sebby, 'Somebody is telling Porkies'........... but don't worry because I am attacking this problem on different fronts:-

1 Tomorrow I will be contacting OFCOM and raising a Formal Complaint against BT on the way they have handled this Fault and the excuse of the Cable and not having enough of it + the length of time I have been without a phone.

2 J****N (I don't want to use any names on this Forum) from the Post Office Faults Dept has promised to contact BT tomorrow to put pressure on them to get this fault resolved and he also promised to contact me on Thursday to give me an update

3 S****D (I don't want to use any names on this Forum) from Post Office Customer Services is going to raise a Formal complaint via P.O.to BT regarding the length of time it has taken to resolve this fault and she is also going to seek compensation from them on my behalf for not having the use of a phone other than a Mobile. She has promised that I will be given a compensation offer within 4 days

So hopefully through these 3 inititives and pressure of compensation (even though it is very little money) and Formal Complaints being raised, this may stir someone into action to have the fault fixed.........we can only live in hope!!!

Of course, I will keep you informed on how this resolves itself.....if it ever does (only joking)

[Rik]

Hi Harry

I sense the PO are buck-passing somewhat. You have a contractual relationship with them to provide a service, which they happen to buy from BT. Your redress should come from them, they should seek compensation from BT. No-one should be saying to you "It's a BT problem, we'll get them to offer you compensation."

Without having seen all the small print involved, I can't be certain, but my instinct is that your claim is definitely against the people you buy your service from, ie the PO. Under the equivalence agreement, BT Openreach has to treat all its customers, including BT Retail and the PO exactly the same, so it's down the the PO to get their finger out and do the chasing, imo. If you have to call them again, ask them to call you back (explain why). Better, get an email address.

[Inactive]

Sounds very much like the Post Office to me, I have never had a telephone fault that hasn't been fixed within 24 hours by BT, and they redirected my mobile phone to the system for free until they fixed the fault.

[Rik]

True, I'd forgotten they did that, In...

[kerrso05]

My phone call to OFCOM should smoke out the 'Liar' in this case and if it is the PO I will certainly get rid of them pronto.
Oh by the way I am getting my incoming calls rerouted to my Mobile phone but I still have to pay the Mobile charges on outgoing calls. Rik I will take your advice and get them to phone me back in future and issue me with a contact Email address.

[kerrso05]

Well guys here is my latest tests on my Broadband connection what do you think :-


Test1 comprises of Best Effort Test:  -provides background information.
    IP profile for your line is - 3000 kbps
    DSL connection rate: 448 kbps(UP-STREAM)  4064 kbps(DOWN-STREAM)
    Actual IP throughput achieved during the test was - 2766 kbps


My Zoom X6 Router statistics are this:-

                                                         Downstream                             Upstream
Bit Rate                                                  4064   Kbps                             448   Kbps 
Cell Rate                                                 9584                                      1056
SNR Margin                                              6.5 dB                                    15 dB 
Line Attenuation                                       54.5 dB                                   31.5 dB 

[Rik]

You've just moved into the sync range for a 3500 profile, but the system hasn't caught up yet. Throughput for the profile you are on is fine. As you are only just into the higher band (by 64k), don't be surprised if you drop back from time to time, especially if the last sync was a morning one.

[kerrso05]

Thanks Rik for that assessment on my Broadband connection. Do I look for the figure of  4064 kpbs Downstream to improve and if so by how much?

*********************LATEST NEWS*****************

The Latest on my Phone is that I have rung OFCOM and they said that they will accept my complaint against BT but that it is up to my Provider the Post Office to have this fault resolved. So it appears that it is as you said up to the Post Office to have this sorted. In some ways I feel sorry for the Post office in that they are at the mercy of BT in resolving this case but I have decided if this isn't sorted out in a satisfactory way and time span I will remove my connection with the Post Office......................were I move too I haven't a clue...but that is for another day. It is very frustrating 

[Rik]

Hi Harry

It's impossible to say whether your sync speed will improve or fall back a bit. All I can say with certainty is it's about right for your line attenuation, but there are so many factors which affect it that a precise prediction is impossible.

As to the phone, I agree with the Ofcom viewpoint, your contractual relationship is with the Post Office. Where the blame lays in the resolution of the problem is being clouded by their intermediary role. Remember that most ISPs are also at the mercy of BT, but some are better at getting things sorted than others...

[kerrso05]

It's a pity IDNet aren't a phone provider, otherwise I would move quickly to them

[Rik]

One day maybe.

[Inactive]

TBH I have never had a problem with BT as my phone provider, I only use them selectively for my calls, I divert international calls via another provider.

[kerrso05]

Oh Inactive, you are lucky. They put my Ex Directory Number in the Telephone Directory and despite letters of complaint to their Chief Executive they refused to sort the problem out until the Chief Executive in person got involved. ...........and now this fiasco.....no, I have had my problems with them

PS to be fair I think the problem lies with the Northern Ireland Divison of BT.........useless

[Rik]

If you need the email addy of the CEO, just let me know, Harry.

[madasahatter]

Do you have friends in high places Rik?

If so, can you fix it for me to win the lottery tonight?

[Rik]

Sadly, no, Mad. But I do know how BT email addresses are constructed.

[madasahatter]

Oh well - worth a try 

[Inactive]

It is about time someone had a word with ERNIE, I have had Premium Bonds for years, never a sniff.

[Rik]

My brother-in-law is winning every month. It seems that not all bonds are created equal.

[Inactive]

I am totally convinced of that Rik, same with an ex- w**k colleague, the git is always getting payment.

[Rik]

It does seem that the larger the block you purchase, the better the odds. IOW, Premium Bonds appear to favour the rich...

[madasahatter]

It is about time someone had a word with ERNIE, I have had Premium Bonds for years, never a sniff.

Yeah me too In - never been lucky me 

[Inactive]

It does seem that the larger the block you purchase, the better the odds. IOW, Premium Bonds appear to favour the rich...

I am equally convinced that is true as well Rik.

[MoHux]

......... were I move too I haven't a clue...but that is for another day. It is very frustrating 

As you are happy with your broadband speeds, tell them NOT to re-connect the phone.   Use VOIP!! 

[Ann]

I am equally convinced that is true as well Rik.

It's just a probability issue.  The more you've got the more you'll win.  If you have the maximum allowed (which I don't have) you get a payout most months.  I got £50 this month