Idnet home page

talos2 · Feb 09, 2008, 18:40:38

Is anybody else having problems with Idnet home page. I don't seem to be able to load it, I've tried from a search engine and several other links, any ideas welcome

Rik · Feb 09, 2008, 18:42:22

I've just checked the main website, the network status page and my account page, all with no problems. Are you getting timeouts?

talos2 · Feb 09, 2008, 18:50:31

I'm getting nothing at all blank page, with the loading line moving very slowly.

Rik · Feb 09, 2008, 18:52:33

Try flushing your DNS cache.

Hit Start > Run > type CMD and hit <Enter>

Type ipconfig /flushdns and hit <Enter>

Then refresh the browser's cache by hitting Ctrl+f5.

See if that helps.

talos2 · Feb 09, 2008, 19:01:30

Sorry Rik still the same, all other pages I've tried seem to load OK, this is happening on both my computers

Baz · Feb 09, 2008, 19:10:37

works ok for me too

Sebby · Feb 09, 2008, 19:30:11

It's working fine here (albeit through OpenDNS). I can't think what the problem would be. You could try the OpenDNS DNS.

Den · Feb 09, 2008, 20:05:45

Works fine for me, but I'm a lucky sod

RA-1972 · Feb 09, 2008, 20:10:29

I take it you are useing the right url www.idnet.net just a thought .

Lance · Feb 09, 2008, 20:22:52

Working here fine, too!

Simon · Feb 09, 2008, 20:30:18

OK here, too!

talos2 · Feb 09, 2008, 21:10:10

Quote from: RA-1972 on Feb 09, 2008, 20:10:29
I take it you are using the right url www.idnet.net just a thought .

Tried your link and it takes me straight to the homepage, if I click on login the info bar at the bottom says waiting for idnet but that is as far as it goes.

David · Feb 09, 2008, 21:14:11

working here ok to $:-\$

BrianM · Feb 09, 2008, 21:32:15

Ok here Talos

Malc · Feb 09, 2008, 21:57:24

I'll fifth that

Sebby · Feb 09, 2008, 23:40:06

Quote from: talos on Feb 09, 2008, 21:10:10
Tried your link and it takes me straight to the homepage, if I click on login the info bar at the bottom says waiting for idnet but that is as far as it goes.

No such problem here. I don't know what it could be. Have you got another PC you could try, just to rule out it being a local problem?

Rik · Feb 10, 2008, 00:27:33

I'm wondering if it could be a firewall or cookie problem?

Sebby · Feb 10, 2008, 00:45:16

If it was a firewall problem, I'd expect it not to work at all. It might be worth clearing all temporary internet files. The only other thing I can suggest, other than trying another PC as before, is another browser, e.g. Firefox.

Rik · Feb 10, 2008, 00:47:02

It's affecting multiple PCs, though, which complicates the problem somewhat. It's one of those, "I wish I could pop round with my laptop" moments.

Sebby · Feb 10, 2008, 00:50:43

Ah, missed that. I think it's worth trying the OpenDNS servers (even though there's no reason for it to be a problem with IDNet's DNSs).

Rik · Feb 10, 2008, 00:53:36

It certainly won't do any harm. To use them, Talos, enter the following as primary and secondary DNS in your router:

208.67.222.222
208.67.220.220

talos2 · Feb 10, 2008, 10:03:23

Quote from: Rik on Feb 10, 2008, 00:53:36
It certainly won't do any harm. To use them, Talos, enter the following as primary and secondary DNS in your router:

208.67.222.222
208.67.220.220

Morning Rick
Tried as you suggested and there was an improvement, I was at least able to log in, but loading the log in page was very slow, the information at the bottom of the browser says "downloading data from idnet" , as soon as this clears I am in.

Just had a thought, I have recently set the wireless security on my router could this have anything to do with it?

Rik · Feb 10, 2008, 10:56:33

It shouldn't do, particularly if it's affecting multiple machines, or are they all wireless?

Inactive · Feb 10, 2008, 11:04:32

Mine is fine as well, about 15 seconds to get to my details, including login.

Sebby · Feb 10, 2008, 11:05:23

Quote from: talos on Feb 10, 2008, 10:03:23
Just had a thought, I have recently set the wireless security on my router could this have anything to do with it?

If it was to do with the security, I'd expect it to affect all sites.

Rik · Feb 10, 2008, 11:15:31

Good point. I was also thinking about interference from a nearby router, but again it should affect everything. So that leaves something on the machines as a possibility.

Sebby · Feb 10, 2008, 11:24:33

Indeed, Rik. This seems quite specific to the IDNet login page (or perhaps pages that use encryption). That points to a browser issue, but then it's happening on all PCs, so I can't imagine it's that. I'm stumped.

Inactive · Feb 10, 2008, 11:26:49

Try a different browser?

Sebby · Feb 10, 2008, 11:32:42

That's what I suggested, In, but it seems a bit strange that all PCs would be affected.

Rik · Feb 10, 2008, 11:34:27

It really is one of those, 'pop round with a known good' machine moments, isn't it.

Inactive · Feb 10, 2008, 11:36:06

Quote from: Sebby on Feb 10, 2008, 11:32:42
That's what I suggested, In, but it seems a bit strange that all PCs would be affected.

You did indeed Seb, I missed that ... sorry.

Sebby · Feb 10, 2008, 11:36:16

Indeed, Rik. Perhaps the OP could get someone to pop round with a laptop, though I realise that's not always possible.

Rik · Feb 10, 2008, 11:38:46

How about it, Talos, do you have a friend who could pop round?

talos2 · Feb 10, 2008, 15:34:45

Quote from: Rik on Feb 10, 2008, 10:56:33
It shouldn't do, particularly if it's affecting multiple machines, or are they all wireless?

Sorry about the late replies, been out all day shopping

Yes Rik they are both wireless, since I set up the security I've had no end of trouble, both Mc's accepted the WPA2-PSK encrypt without probs, but suddenly my network disappeared Internet was still OK, then the internet disappeared and the network came back, last night everthing went and the only cure was a reboot.

Rik · Feb 10, 2008, 15:39:23

Have a look for a conflicting network nearby, click on the wireless network icon in the system tray and view all networks. If you're seeing a lrge number, or just one other at maximum strength, switch the router to another wireless channel.

talos2 · Feb 10, 2008, 15:40:18

Quote from: Rik on Feb 10, 2008, 11:38:46
How about it, Talos, do you have a friend who could pop round?

Unfortunately not we've only just got broadband around here and only the local MOD base seems to have laptops etc and I don't think they would be willing

Sebby · Feb 10, 2008, 15:41:22

It's a difficult one, it really is. How about plugging a PC in via ethernet temporarily?

talos2 · Feb 10, 2008, 15:42:00

Yes there is one quite strong, will try as you suggest.

Inactive · Feb 10, 2008, 15:47:39

Quote from: talos on Feb 10, 2008, 15:42:00
Yes there is one quite strong, will try as you suggest.

Try removing the second, unwanted connection from Control Panel, Network Connections, list.

There is a list in there with the option to delete it, that is after you have changed the setting as suggested by Rik.

talos2 · Feb 10, 2008, 16:25:10

Quote from: Sebby on Feb 10, 2008, 15:41:22
It's a difficult one, it really is. How about plugging a PC in via ethernet temporarily?

I think you might have something, I've brought in the laptop and tried to connect to the login via the wireless connection with the same result and its sitting next to the transmitter, so I tried with a ethernet lead from laptop to router and the login loaded instantly so surely it must have something to do with the wireless, but why only this site is a mystery.

talos2 · Feb 10, 2008, 16:28:17

Quote from: Inactive on Feb 10, 2008, 15:47:39
Try removing the second, unwanted connection from Control Panel, Network Connections, list.

There is a list in there with the option to delete it, that is after you have changed the setting as suggested by Rik.

It's not active at the moment so it doesn't show up.

Rik · Feb 10, 2008, 16:28:59

It is.

Try, temporarily, switching off security and see if you can connect then. If you can, then it's the encryption, if you can't, then it's the wireless itself.

Inactive · Feb 10, 2008, 16:35:50

Quote from: talos on Feb 10, 2008, 16:28:17
It's not active at the moment so it doesn't show up.

A bit like me then..

Fair enough, it probably isn't that then if it does it still when the other connection isn't live.

talos2 · Feb 10, 2008, 16:36:59

Quote from: Rik on Feb 10, 2008, 16:28:59
It is. Try, temporarily, switching off security and see if you can connect then. If you can, then it's the encryption, if you can't, then it's the wireless itself.

That was it Rick

Login page now loads instantly

Rik · Feb 10, 2008, 16:38:08

OK, now we have the cause, we need a solution. What encryption method are you using, and what OS are the PCs running?

talos2 · Feb 10, 2008, 16:50:13

WPA2 personal PSK and the desktop is running XP , Laptop Vista home premium

Rik · Feb 10, 2008, 16:50:59

Try WPA if you have the option, Talos.

talos2 · Feb 10, 2008, 16:56:02

Will do.

Just had a call from SWMBO

I'll try it later

Rik · Feb 10, 2008, 16:58:46

Keep us posted. ATM, I'm wondering whether the machines are not coping with the WPA2 security.

talos2 · Feb 11, 2008, 11:39:25

Just to give you an update, NO Security---Instant login
WEP2 PSK ----slow login page
WEP PSK------ " using TKIP encry
WEP PSK------ Yes login instant using AES encry

Getting there I think, but my laptop now wont recognise the new setup. Going to give it a rest for now and try again later. Still don't understand why it only affects login page though.

Rik · Feb 11, 2008, 11:42:45

I think the answer is to do with double encryption, Talos. When you go to the login page (the same should apply to any banking sites you may use, or secure payment facilities), you not only have the router's security running, but also the SSL net security. It sounds as if either the PCs or the router are not coping with the load when that happens. Is there anyone you could borrow a different router from?

talos2 · Feb 11, 2008, 20:40:51

Finally got it all together, I've found the only system that works without problem on both Vista and XP together is WEP.
I know it's not the strongest , but it works, my personal network also started to work without problem. I still don't know why this problem arose, I did try other secured sites, banking etc and they all worked normally. Until I can get a different router to try this will have to do, luckily I live out in the sticks with the sea to one side of me, so the chance of someone trying to hijack my connection is remote. My thanks to all for the help and suggestions.

Sebby · Feb 11, 2008, 21:11:56

I'm glad you got there in the end. I must admit I'm still surprised that the wireless encryption played a part in this, but then stranger things have happened, as they say.

Rik · Feb 12, 2008, 09:03:06

Curious, but it confirms my belief that the SSL was adding demands that something couldn't cope with, Talos.