One month free for new customers

Simon · Feb 11, 2008, 16:57:37

QuoteIDNet are offering new customers their first month free of charge, no strings attached:

Oh bugger!! Do you think they would back date it? My friend registered last week, and migrates tomorrow, but we didn't realise this was going to be announced.

Rik · Feb 11, 2008, 17:02:15

Contact Simon or Tim, I'd expect them to be sympathetic.

Simon · Feb 11, 2008, 17:39:39

I did, and they were.

Rik · Feb 11, 2008, 17:42:28

The Davies brothers - ethics as they used to be.

Simon · Feb 11, 2008, 17:44:06

Indeed. You just can't ask for more. I owe Simon a karma!

Rik · Feb 11, 2008, 17:45:59

You can find him at:

http://www.idnetters.co.uk/forums/index.php?topic=5700.msg99899#msg99899

Simon · Feb 11, 2008, 17:50:36

Already did, but thanks Rik.

Shame you can't award karmas via Profiles.

Rik · Feb 11, 2008, 17:57:57

I can.

Sebby · Feb 11, 2008, 19:00:20

I know IDNet are great, but this still surprises me. These guys are just superb.

Rik · Feb 11, 2008, 19:02:01

The gift that keeps on giving.

jockwav · Feb 11, 2008, 19:03:44

Great offer,i put the link on dsl zoneuk

Rik · Feb 11, 2008, 19:04:17

That's worth a karma, Jock.

Simon · Feb 11, 2008, 19:08:11

To be fair, my mate only missed out by a day or two, and will be migrating within the offer period, but still, it does show that IDNet has a very human side, and values it's customers, new and existing, very highly. I continue to be impressed by this excellent company.

jockwav · Feb 11, 2008, 19:09:24

Thanks Rik

RA-1972 · Feb 11, 2008, 19:11:40

Would count if you upgraded your acoount ? any one know .

Rik · Feb 11, 2008, 19:12:10

No. It's new connections, not package changes.

RA-1972 · Feb 11, 2008, 19:15:57

Yeah i know rik , i was just reading it then , Doh i need a slap for being so THICK

Rik · Feb 11, 2008, 19:18:47

NP, it's called seeing what you'd like to see.

jockwav · Feb 11, 2008, 19:22:01

Quote from: RA-1972 on Feb 11, 2008, 19:15:57
Yeah i know rik , i was just reading it then , Doh i need a slap for being so THICK

Lets all slap together....1...2..3...

Baz · Feb 11, 2008, 19:52:59

so are they expecting a sudden influx of new customers

Captain K · Feb 12, 2008, 00:14:33

Quote from: Baz on Feb 11, 2008, 19:52:59
so are they expecting a sudden influx of new customers

One of whom is me!

The Missus has finally conceded that she doesn't need the old Tiscali email address anymore, so I've just applied. I was on my way to IDNet anyway, so the free month is a bonus.

Inactive · Feb 12, 2008, 00:16:30

A wise move Bruce..

Rik · Feb 12, 2008, 09:04:18

Nice timing, Bruce.

Sebby · Feb 12, 2008, 09:17:59

Both you and your wife won't regret it, Bruce.

shazzy · Feb 12, 2008, 13:47:54

wow that is a really good offer. Nice one Idnet!

Captain K · Feb 12, 2008, 18:37:37

All signed up, email sorted, looking with interest at the photo album and the blog. Migration happens on Friday then I'll be free, free, free of Tiscali forever.

Its sad to see lots of what were once fairly reasonable ISP's swallowed by an unwieldy behemoth like Tiscali (I was initially with LineOne who got eaten up some time ago now), especially when Tiscali goes and bogs down everyone's connection so they can squeeze more people in.

I thought this was an interesting read though:

http://www.thinkbroadband.com/news/3386-tiscali-online-gaming-amp-service-problems.html

Rik · Feb 12, 2008, 18:45:10

It's inevitable, given the losses that Tiscali are making, that they are going to try and squeeze every last drop out of their network.

jonmalco · Feb 18, 2008, 08:23:58

Oh well looks as though I missed out on this offer by a week or so.

Great service so far with the speed of the connection.

Rik · Feb 18, 2008, 09:56:07

Remind me when you migrated, Jon.

jonmalco · Feb 18, 2008, 10:18:46

Received the email from IDNet on the 5th of Feburary that my broadband had been activated.

Also the good thing is that my exchange has just been upgraded to Tiscalli LLU so I got out of Pipex just in time. Phew :-)

Rik · Feb 18, 2008, 10:25:57

Quote from: jonmalco on Feb 18, 2008, 10:18:46
Received the email from IDNet on the 5th of Feburary that my broadband had been activated.

Drop IDNet an email, you can only ask.

QuoteAlso the good thing is that my exchange has just been upgraded to Tiscalli LLU so I got out of Pipex just in time. Phew :-)

Double phew.

jonmalco · Feb 18, 2008, 11:04:42

Quote from: Rik on Feb 18, 2008, 10:25:57
Drop IDNet an email, you can only ask.

Sent the email and got a quick reply. I now have a free month. Thanks James at IDNet and Rik for suggesting I email them

Rik · Feb 18, 2008, 11:06:58

IDNet have a great ethical approach to their customers, I thought they might be sympathetic to you.

Simon · Feb 18, 2008, 12:24:45

They'll be starting to bill you soon, Rik!

Rik · Feb 18, 2008, 12:31:36

I have to keep the membership up somehow.

Philip · Feb 18, 2008, 19:46:31

will they backdate the offer 18 months

Simon · Feb 18, 2008, 19:46:59

That's pushing it, Doc!

Philip · Feb 18, 2008, 19:50:02

Baz · Feb 18, 2008, 21:11:32

Quote from: The Doctor on Feb 18, 2008, 19:46:31
will they backdate the offer 18 months

never mind that Doc, is it ongoing

MoHux · Feb 18, 2008, 21:42:27

Lance · Feb 19, 2008, 07:54:53

I would like to see a reward for loyalty - I'm thinking maybe a half price month after 24 months or something like that.

Simon · Feb 19, 2008, 09:24:15

The thing is, once people are here, they don't need incentives to stay. The excellent quality of the service is enough, and I would just be happy if that was maintained in years to come.

Rik · Feb 19, 2008, 09:37:47

Me too. I don't expect rewards so much as fair treatment, and I've always had that from IDNet.

Captain K · Feb 19, 2008, 10:07:10

Not having been here that long, I nevertheless get the impression that the typical IDNet customer is far too discerning to fall for the buy-one, get-one-free type of thing. Even with the one month free promotion, I was heading this way regardless.

Maybe its because I've been on the receiving end of too many "Tiscali Rewards" emails ("free" gift for your loyalty, but a fiver for P&P

), but at the first sign of Nectar points from IDNet, I'm outta here!

Inactive · Feb 19, 2008, 10:08:47

Quote from: Captain K on Feb 19, 2008, 10:07:10
, but at the first sign of Nectar points from IDNet, I'm outta here!

Too sweet, same here.

merlin · Feb 19, 2008, 10:20:36

i think we get more than enough "rewards " already , with the good service, excellent backup,from idnet and camaraderie on this forum, anything else would be trying to "gild the lilly"

Rik · Feb 19, 2008, 10:21:30

You'll find the gilding classes in the Hobbies section, Merlin.

merlin · Feb 19, 2008, 10:23:01

damn you.re fast RIK

Rik · Feb 19, 2008, 10:23:27

Sue says exactly the same.

merlin · Feb 19, 2008, 10:25:25

oopps

Inactive · Feb 19, 2008, 10:45:10

Slightly off topic..but who cares..

I usually check my IDNet Account around this date each month, my payment date is the 17th ..oooops, no payment made, it then dawned on me that my payment was being made via my HSBC Charge Card, that I erm cancelled a week ago.

Nobody cut me off, no threatening emails.

I have just sent them a Direct Debit Mandate..sorted.

Brilliant company.

Rik · Feb 19, 2008, 10:50:31

Nice story, In, it's what we're all here for. I notice someone has rated IDNet over at Kitz site as good but expensive. I don't think it's expensive, I think we get what we pay for.

Noreen · Feb 19, 2008, 10:59:20

I was more interested that someone rated IDNet as "so so".

Inactive · Feb 19, 2008, 10:59:34

Agreed Rik, it isn't at all expensive, it is actually less than I was paying Plusnet, and of course I get a far superior service.

Some people are unable to distinguish between a Rolls Royce and a Lada.

Rik · Feb 19, 2008, 11:03:20

Quote from: Noreen on Feb 19, 2008, 10:59:20
I was more interested that someone rated IDNet as "so so".

I noticed that one. Why are they still a customer, I wonder?

Rik · Feb 19, 2008, 11:03:55

Quote from: Inactive on Feb 19, 2008, 10:59:34
Some people are unable to distinguish between a Rolls Royce and a Lada.

Or some people want a Rolls Royce for the same price as a Lada?

madasahatter · Feb 19, 2008, 11:10:40

Quote from: Rik on Feb 19, 2008, 10:50:31
I don't think it's expensive

I suppose to the uninitiated it does look expensvie compared to tiscali et al

Rik · Feb 19, 2008, 11:16:57

True, but if someone feels its expensive, why join?

madasahatter · Feb 19, 2008, 11:19:59

One of the great mysteries of modern life Rik - unless they were fed up of the service from the likes of tiscali, yet thought that they should get IDNet type service at the same price?

Captain K · Feb 19, 2008, 11:25:09

I suppose it comes down to people's definition of "value", ie what do you get for your money? If you are of the mindset that at Tiscali you pay X price, and in return you get "The Internet", but at IDNet you pay X price + 50% and in return you get "The Internet", then I guess you are going to say that IDNet gives poorer value for money.

On the other hand, the more switched on realise that at IDNet for your X price + 50%, you actually get Tiscali + 10,000% in terms of reliability, speed and customer service, and therefore greater value.

I've just read this post again and apologise if its confusing - hopefully you get the drift! $:-\$

Rik · Feb 19, 2008, 11:28:06

I'm drifting beautifully.

I agree, the only way someone can come up with a comment like that is that they have forgotten the pain of Tiscali et al, and are now looking longingly at the price tags again.

Inactive · Feb 19, 2008, 11:31:41

Agreed, it easy to compare a like for like tin of beans, however an ISP provides a service, as we all know.

Anyone that reads any ISP site such as ISP Review or ThinkBroadband will very soon realise that this isn't a " like for like tin of beans " that we are talking about here.

Rik · Feb 19, 2008, 11:33:40

IMO, value for money/price is not something which should be take into account with ratings, as some people will always use it as a way of complaining about cost - entirely a different matter.

Captain K · Feb 19, 2008, 11:42:48

But coming at this simply, if you were new to broadband, and had viewed all the comments on the Kitz site, wouldn't you be prepared to pay a premium for the comments that IDNet get over the price charged by other ISP's who get poor comments?

Unfortunately, its herd mentality, and the TV ads attract the herd. I think we're pretty safe from the sound of stampeding hooves here!

Rik · Feb 19, 2008, 11:46:50

I would, Bruce, but some people will be swayed by the score and the word 'expensive'. OTOH, that keeps IDNet the niche, but growing, quality ISP we love.

madasahatter · Feb 19, 2008, 11:52:36

Quote from: Captain K on Feb 19, 2008, 11:42:48
Unfortunately, its herd mentality, and the TV ads attract the herd. I think we're pretty safe from the sound of stampeding hooves here!

Too true - a lot of people will always sign up with the names that they have heard and know. How many times have I heard "well they must be good because they are a well known name". Unfortunately, the one does not necessarily follow the other........

Rik · Feb 19, 2008, 11:57:08

You mean a well know name like, Northern Rock, say?

Noreen · Feb 19, 2008, 12:04:41

Quote from: madasahatter on Feb 19, 2008, 11:52:36
How many times have I heard "well they must be good because they are a well known name".

Unfortunately that is the real reason for advertising.

madasahatter · Feb 19, 2008, 12:09:33

Quote from: Rik on Feb 19, 2008, 11:57:08
You mean a well know name like, Northern Rock, say?

ooooo you little devil you

Rik · Feb 19, 2008, 12:15:37

The classic definition:

If I tell you I'm handsome, it's advertising
If someone tells you they've heard I'm handsome, it's PR (not to mention delusional!).

Inactive · Feb 19, 2008, 12:26:28

If someone tells you that you are ugly..they are banned..

Rik · Feb 19, 2008, 12:30:08

Right in one, In.

BrianM · Feb 19, 2008, 12:59:34

Yes In. I didn't check my account this month, it's taken off my charge card on the 13th.of each month. Again, no threatening letter, no disconnection, just a phone call from IDnet with a polite reminder about the changeover to DDebit. Filled in the online DDebit form in my IDnet account, job done. Thanks iDnet.

Lance · Feb 19, 2008, 13:22:54

When I first signed up for DD, something didn't go right and it didn't store the details properly. After two months I realised I hadn't seen the payment come through, and IDNet sent a statement for my account. One quick phone call later and all was sorted. Again, even after two months no threatening letter or disonnection.