Great turn on to idnet tomorrow

David · Feb 12, 2008, 18:31:21

Hi all Im due to change over tomorrow 13th,can anyone tell me what to expect when I switch on tomorrow,will my connection to tiscali not be there?
As I have not had this experience before Im a little confused,ie how will I know I have finally left the big T

I also am not clear on what is happening today as this is the only place I can get onto all the others are so slow I time out.

Will or could someone fill the blanks in thanks

madasahatter · Feb 12, 2008, 18:40:31

If you are using a router, your connection will drop when Tiscali "turns you off". Just put your IDNet username and password into the router, checke the rest of the settings that IDNet have supplied you with, and away you go.

Not sure if you are using a modem to be honest.

Rik · Feb 12, 2008, 18:42:01

Hi David

Most migration take place in the small hours and it's just a case of changing the login details in your router. However, I can't recall if you have an LLU service is Tipex, if you do there will be some down time as your connection is moved physically, as distinct from a few strokes on a keyboard somewhere.

If the login doesn't work first thing, and you can still connect via Tiscali, it's probably LLU and will be a 'working day' changeover. Just put your login details into the router once it's happened, and all should work. It would be worth your while checking that the MTU in the router is set to 1500.

Can't explain why you can reach here and not other sites, sounds a bit like the Tiscali DNS servers have a problem.

Sebby · Feb 12, 2008, 18:56:37

Quote from: badpianoplayer on Feb 12, 2008, 18:31:21
Hi all Im due to change over tomorrow 13th,can anyone tell me what to expect when I switch on tomorrow,will my connection to tiscali not be there?
As I have not had this experience before Im a little confused,ie how will I know I have finally left the big T

Most migrations happen in the night at there is nothing physical that has to take place, and there's no downtime. If you're on Tiscali LLU, there will be a small amount of downtime as there will have to be a physical changeover from the unbundled equipment to BT's equipment. But as far as you are concerned, you should just replace the Tiscali username and password at some point tomorrow with your new IDNet details. If you can connect, you are migrated. If you can't, just go back to Tiscali for a little bit and try again later.

Quote from: badpianoplayer on Feb 12, 2008, 18:31:21I also am not clear on what is happening today as this is the only place I can get onto all the others are so slow I time out.

It's probably down to Tiscali. It certainly can't be anything to do with the migration as nothing will have taken place yet.

David · Feb 12, 2008, 19:03:20

Quote from: Rik on Feb 12, 2008, 18:42:01
Hi David

Most migration take place in the small hours and it's just a case of changing the login details in your router. However, I can't recall if you have an LLU service is Tipex, if you do there will be some down time as your connection is moved physically, as distinct from a few strokes on a keyboard somewhere.

If the login doesn't work first thing, and you can still connect via Tiscali, it's probably LLU and will be a 'working day' changeover. Just put your login details into the router once it's happened, and all should work. It would be worth your while checking that the MTU in the router is set to 1500.

Can't explain why you can reach here and not other sites, sounds a bit like the Tiscali DNS servers have a problem.

As usual thanks Rik its probably just another tiscali day in paradise,roll on tomorrow

Edit: Markup sorted

David · Feb 12, 2008, 19:07:00

Quote from: madasahatter on Feb 12, 2008, 18:40:31
If you are using a router, your connection will drop when Tiscali "turns you off". Just put your IDNet username and password into the router, checke the rest of the settings that IDNet have supplied you with, and away you go.

Not sure if you are using a modem to be honest.

Yes I do use router (netgear) thanks for the advice appreciated

Edit: Markup sorted

David · Feb 12, 2008, 19:55:54

Quote from: Rik on Feb 12, 2008, 18:42:01
Hi David

Most migration take place in the small hours and it's just a case of changing the login details in your router. However, I can't recall if you have an LLU service is Tipex, if you do there will be some down time as your connection is moved physically, as distinct from a few strokes on a keyboard somewhere.

If the login doesn't work first thing, and you can still connect via Tiscali, it's probably LLU and will be a 'working day' changeover. Just put your login details into the router once it's happened, and all should work. It would be worth your while checking that the MTU in the router is set to 1500.

Can't explain why you can reach here and not other sites, sounds a bit like the Tiscali DNS servers have a problem.

you can deduct karma for this Rik checking router cant or dont know how to check MTU

Sebby · Feb 12, 2008, 19:59:12

I think it's in WAN settings on Netgear routers.

bob_s · Feb 12, 2008, 20:53:05

I would have to recommend just going with the simple changing the user name and password on the router.

This is all I did the day before the changeover, went to work came back and it was all working.

Then once I knew the connection was better than I had with Tipex (great name Rik, first time I have seen it). I started looking to tweak the connection to the best available.

There are plenty of hints and tips in this forum and the main posters here are very useful to make sure you get the best out of an an amazing connection. I think its called idnet happiness

Also idnet are only a free and quickly answered phone call away.

Sebby · Feb 12, 2008, 20:58:46

I think Rik suggested it in this case as it may have been set for LLU services.

David · Feb 12, 2008, 21:14:05

Quote from: Rik on Feb 12, 2008, 18:42:01
Hi David

Most migration take place in the small hours and it's just a case of changing the login details in your router. However, I can't recall if you have an LLU service is Tipex, if you do there will be some down time as your connection is moved physically, as distinct from a few strokes on a keyboard somewhere.

If the login doesn't work first thing, and you can still connect via Tiscali, it's probably LLU and will be a 'working day' changeover. Just put your login details into the router once it's happened, and all should work. It would be worth your while checking that the MTU in the router is set to 1500.

Can't explain why you can reach here and not other sites, sounds a bit like the Tiscali DNS servers have a problem.

Hi Rik,suddenly the speed and access came back can only put it down to tiscali,it happens a lot but cant fathom why I could get on here,still I dont know what LLU service is that one goes right over my head but have change the MTU to 1500 thanks sebby for that

Sebby · Feb 12, 2008, 21:20:58

LLU stands for Local Loop Unbundling. Basically, it allows other providers to install their own equipment in BT's exchange and serve their customers from that. Once they've got the system in place, the idea is that it's a lot cheaper for them (they still have to pay BT, but not as much) and they have more control. Tiscali are one of the ISPs that are overly-keen to migrate users from BT's platform to their own to save more and more cash.

I hope that little explanation helps. It looks like you're all set and all you'll need to do tomorrow is change the username and password. If you still suffer these issues with browsing speeds, we'll help you get to the bottom of it once you're migrated, but I'd say the likelihood is that it's down to Tiscali.

David · Feb 12, 2008, 21:24:04

Quote from: Sebby on Feb 12, 2008, 21:20:58
LLU stands for Local Loop Unbundling. Basically, it allows other providers to install their own equipment in BT's exchange and serve their customers from that. Once they've got the system in place, the idea is that it's a lot cheaper for them (they still have to pay BT, but not as much) and they have more control. Tiscali are one of the ISPs that are overly-keen to migrate users from BT's platform to their own to save more and more cash.

I hope that little explanation helps. It looks like you're all set and all you'll need to do tomorrow is change the username and password. If you still suffer these issues with browsing speeds, we'll help you get to the bottom of it once you're migrated, but I'd say the likelihood is that it's down to Tiscali.

Thank you sebby and it is LLU checked on faq page linked to samknows.

kerrso05 · Feb 12, 2008, 21:26:05

You will know when you move to IDNet because it will be "Internet Heaven"
I moved last week and it has just been BLISS..............(except my phone hasn't worked but that isn't IDNet's fault)

PS I was on a LLU Service managed by Tiscali for Eclipse and I was only down for minutes in the hand over........it was around 10.30am.....just change your username and your password and away you go....and if you have any problems, these guys on here are so helpful + the Customer Support from IDNet is the best I have ever come across...real people. I promise, you will regret you didn't come sooner

David · Feb 12, 2008, 21:28:22

Thanks Harry

Sebby · Feb 12, 2008, 21:31:55

Quote from: badpianoplayer on Feb 12, 2008, 21:24:04
Keep having to say thanks Rik and it is LLU checked on your page linked to samknows.

I'm not Rik! Go and hit modify...

(Not that there's anything wrong with being Rik.)

Rik · Feb 12, 2008, 23:36:54

You should ask Sue before saying that, Sebby.

talos2 · Feb 13, 2008, 09:33:37

Discovered one morning I couldn't log on to my old provider, reset my system with the configuration emailed me from Idnet and away we went, really was that simple.

Sebby · Feb 13, 2008, 13:29:14

Quote from: Rik on Feb 12, 2008, 23:36:54
You should ask Sue before saying that, Sebby.

Ann · Feb 13, 2008, 16:57:10

Well this is the big day.. so where is the pianoplayer?

Rik · Feb 13, 2008, 17:04:04

He was in at 10:25, Ann.

Simon · Feb 13, 2008, 17:59:23

Perhaps he's tuning up his router?

Rik · Feb 13, 2008, 18:04:04

Boing boing!

kerrso05 · Feb 13, 2008, 19:40:46

Well badpianoplayer , are you here yet? Are you experiencing a bit of Internet Heaven with IDNet?

Lance · Feb 15, 2008, 23:22:26

The silence is a bit worrying!!!

Malc · Feb 16, 2008, 08:42:24

He's too busy surfing and downloading

Rik · Feb 16, 2008, 09:53:57

I haven't seen him around for the past 2-3 days.

Sebby · Feb 16, 2008, 10:47:25

I must say I am a little concerned!